J Cabrita - Innovation Consultant
Experience
Innovation Consultant
Optimizium
- Strategic advisory: I advise executive committees on AI-based decisions, digital trends, and Cloud adoption to scale business capabilities.
- Business development: Identification and selection of strategic partnerships and SaaS models to accelerate time-to-market and generate new revenue.
Executive Vice President, Innovation & Digital Transformation
- Business leadership: Responsible for leading innovation and transformation in agile organizations, maximizing profits and minimizing operating costs.
- Change management: I led the cultural and operational shift to an agile organization, managing resistance to change and adjusting IT capabilities to align them with business needs.
- Technology adoption: I drove the implementation of Lean methodologies and the use of conversational interfaces, getting the team to adopt processes that improved NPS by 30%.
- Digital evangelism: I advised the Board of Directors on standardizing tools (Cloud/Office) to scale the firm's digital capabilities.
- Efficiency and profitability: I optimized the P&L through process automation, reducing operating costs and maximizing shareholder value.
- Digital channel redesign: New website focused on digital marketing; transactional channels on web and app to promote self-service, reduce costs and FTEs, and increase NPS by 30%.
Head of Innovation and New Partnerships
Portuguese Bank
- Process transformation: I redesigned the customer journey to integrate AI and Fintech solutions, achieving 40% adoption in high-value customer segments.
- AI milestone: Launched a cloud-orchestrated customer service chatbot (AI) that handles 120 times more inquiries than traditional channels.
- International expansion: I led the launch of SaaS/PaaS investment platforms in Macau, Brazil, and the UK, doubling the institutional client base.
- Funnel and cross-selling strategy: I designed customer journey maps that increased high-value customer acquisition by 40%.
Industry Experience
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Experienced in Information Technology, Banking and Finance, and Professional Services.
Business Area Experience
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Experienced in Information Technology, Marketing, Strategy, and Product Development.
Summary
Executive with a proven track record in digital transformation and business leadership, with a special focus on creating digital ecosystems through Cloud and SaaS models. Expert in turning technical innovation into financial results, managing P&L, optimizing the conversion funnel, and leading cross-functional teams toward a culture of experimentation and data.
Skills
Business Strategy: P&l Management, Data Monetization, Growth Marketing And Change Management, Cloud, Saas, Applied Ai, Process Automation, Power Bi, Excel, Ms365 Office
Strategy, Innovation, Marketing, Digital Transformation, Project Management, Customer Experience Optimization, Program Management
Languages
Education
ISCEM
Bachelor's Degree · Corporate Communication · Lisbon, Portugal
Certifications & licenses
AI Product Management
Agile Management with Atlassian Jira
Machine Learning Foundations For Product Managers
Duke University
Statistics
Experience
Expertise
Qualifications
Profile
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