Recommended expert
Enes Avsar-Data Analyst
Check rate
Experience
Jun 2024 - Jun 2025
1 year 1 monthİzmir, Turkey
Data Analyst
TELUS Digital
Position Summary
Data Analyst at TELUS Digital
Industries
Retail
Business Areas
Business Intelligence
Customer Service
Information Technology
- Took the lead in analyzing customer support data for a global e-commerce brand's UK and Ireland operations, identifying common issues that resulted in a 30% increase in first contact resolution and a 25% decrease in repeat customer requests.
- Created Power BI service performance dashboards to assist the team in identifying pain points and improving the overall customer experience, resulting in a 15-point increase in NPS.
- Worked together with IT and support teams to optimize CRM systems and workflows, resulting in a 20% reduction in average response times.
- Used Python (pandas, NumPy) to automate data transformation pipelines, converting complex datasets into usable insights that improved service efficiency.
- Designed feedback loops and implemented significant operational adjustments to reduce customer attrition by 18%.
- Maintained and improved internal Excel tracking tools for monitoring key performance indicators and delivering weekly updates across teams.
Feb 2022 - Mar 2024
2 years 2 monthsTurkey
Data Analyst
Awilda
Position Summary
Data Analyst at Awilda
Industries
Retail
Business Areas
Business Intelligence
Marketing
Sales
- Focused on consumer behavior analytics for a local e-commerce platform, which resulted in a 20% increase in conversions and 15% greater retention.
- Managed over a million data records monthly using Excel and MySQL, lowering reporting time by about a third through automation and better structuring.
- Created dashboards in Power BI that provided real-time visibility into sales and marketing performance, allowing teams to respond more quickly and accurately.
- Used Python (pandas, matplotlib, seaborn) to apply segmentation techniques and investigate product trends, resulting in a 10% increase in sales.
- Cleaned and standardized product data, which helped reduce product returns by 3%.
- Delivered realistic, easy-to-understand reports to management, many of which were used in critical decision-making processes.
Nov 2021 - Jan 2022
3 monthsBusiness Analyst Internship
Brainnest
Position Summary
Business Analyst Internship at Brainnest
Industries
Professional Services
Business Areas
Business Intelligence
Operations
Strategy
- Conducted in-depth stakeholder analysis, identifying key needs and expectations and utilized feedback to develop customer personas and improve targeting, resulting in a 15% increase in click-through rates.
- Analyzed company performance and departments, recommending cost-saving measures and implementing cost optimization strategies, resulting in a 10% reduction in operational expenses.
- Conducted macroeconomic analysis to provide insights for international expansion, analyzing market potential and competitive landscape which led to operations in two new countries.
- Conducted customer satisfaction surveys and feedback analysis, identifying areas for service enhancement and driving a 20% increase in customer satisfaction scores.
- Assisted in creating and implementing effective business strategies, implementing a performance tracking system that led to a 20% improvement in project delivery timelines.
Industry Experience
See where this freelancer has spent most of their professional time.
Experienced in Retail.
Retail
Business Area Experience
See which departments and functions this freelancer has contributed to most.
Experienced in Business Intelligence, Marketing, Sales, Customer Service, and Information Technology.
Business Intelligence
Marketing
Sales
Customer Service
Information Technology
Skills
Advance
- Microsoft Office Package: Microsoft Word, Excel, Powerpoint, Access Mysql, Sql, Sqlite, Postgresql Python
- Microsoft Power Bi
Intermediate
- E Views Statistical Analysis Program R Programming Ssps Stata Statistical Econometric Analysis Program
Languages
Turkish
NativeEnglish
AdvancedGerman
ElementaryItalian
ElementaryEducation
Sep 2019 - Dec 2022
University of San't Anna
Master degree · Economics · Italy
Sep 2012 - Jun 2018
Dokuz Eylul University
Bachelor degree · Economics · Turkey · 3.46
Certifications & licenses
Davidson College Introduction to SQL
Davidson College
Microsoft Data Modeling and Visualization in Power BI
Microsoft
IBM Data Analyst
IBM
UDEMY MySQL Bootcamps From Beginner to Expert
UDEMY
Driving Licence: B
Statistics
Experience
Total positions 3
Experience in Retail 3 y
Avg length 1 y 1 m
Longest experience 2 y 1 m
Global Experience
Countries worked in 1 (Turkey)
Primary country Turkey
Expertise
Recent roles Data Analyst, Business Analyst Internship
Main industries Retail
Main business areas Business Intelligence, Marketing, Sales
Qualifications
Highest degree Master
Certifications earned 5
Profile
Created
Last Update
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Frequently asked questions
Do you have questions? Here you can find further information.
Where is Enes based?
Enes is based in Hamburg, Germany.
What languages does Enes speak?
Enes speaks the following languages: Turkish (Native), English (Advanced), German (Elementary), Italian (Elementary).
How many years of experience does Enes have?
Enes has at least 3 years of experience. During this time, Enes has worked in at least 2 different roles and for 3 different companies. The average length of individual experience is 1 year and 1 month. Note that Enes may not have shared all experience and actually has more experience.
What roles would Enes be best suited for?
Based on recent experience, Enes would be well-suited for roles such as: Data Analyst, Business Analyst Internship.
What is Enes's latest experience?
Enes's most recent position is Data Analyst at TELUS Digital.
What companies has Enes worked for in recent years?
In recent years, Enes has worked for TELUS Digital, Awilda, and Brainnest.
Which industries is Enes most experienced in?
Enes is most experienced in industries like Retail and Professional Services.
Which business areas is Enes most experienced in?
Enes is most experienced in business areas like Business Intelligence, Marketing, and Sales. Enes also has some experience in Customer Service, Information Technology, and Operations.
What is Enes's education?
Enes holds a Master in Economics from University of San't Anna and a Bachelor in Economics from Dokuz Eylul University.
Does Enes have any certificates?
Enes has 5 certificates. Among them, these include: Davidson College Introduction to SQL, Microsoft Data Modeling and Visualization in Power BI, and IBM Data Analyst.
What is the availability of Enes?
Enes is immediately available full-time for suitable projects.
What is the rate of Enes?
Enes's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.
How to hire Enes?
To hire Enes, click the Meet button on the profile to request a meeting and discuss your project needs.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
1000
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500
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Market avg: 832-992 €
Market avg: 832-992 €
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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