Celma B.-Customer Service Team Leader; Customer Service Planner
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Experience
Customer Service Team Leader; Customer Service Planner
Morgan Sindall
- Overseeing the work of a team of 3 schedulers to ensure work is carried out as required and that any unplanned lack of workforce or resource does not impact service delivery.
- Responding to queries from clients and suppliers, dealing with complaints and working on de-escalating them.
- Providing all administrative support in relation to booking in works and ensuring the smooth running of the contract.
- Developing strong working relationships with the team and successfully making changes where necessary for the benefit of the customer and achieving value for money for the organization.
- Taking a hands-on approach and providing support where required outside core functional responsibilities.
Administrative Assistant
Eco Green JB
- Delivering daily executive support with scheduling appointments, meetings and maintaining complex and changing calendars.
- Handling office tasks, such as generating reports and presentations, setting up for meetings, and reordering supplies.
Project Planner
Keepmoat
- Planning, scheduling and managing daily repairs, ensuring supply meets customer demand and service targets.
- Working with materials suppliers to confirm parts availability to operatives in line with customer appointments.
- Maximising first-time fix rates and minimising the number of merchant visits.
- Taking a hands-on approach and providing support where required outside core functional responsibilities.
- Developing strong working relationships with the team and successfully managing operative diaries, making changes where necessary to improve efficiencies, benefit the customer and achieve value for money for the organization.
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Construction, Real Estate, and Professional Services.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Operations, Customer Service, Procurement, and Supply Chain Management.
Summary
Highly organized and result-oriented individual with over 3 years of scheduling experience within the repairs and maintenance side of the construction industry. Bringing geographical knowledge of West Yorkshire area, a master’s degree and expertise in multi-tasking scheduling diaries for multiple engineers, dealing with subcontractors, tenants and surveyors. Adaptable, pro-active, confident with excellent customer service skills and ambitions to work with an organisation that works towards helping people.
Languages
Education
University of Huddersfield
Master of Architecture · Architecture · Huddersfield, United Kingdom · 2:1
University of Huddersfield
BA (Hons) Architecture · Architecture · Huddersfield, United Kingdom · 2:1
Park Lane College
A-Levels · A-Levels · Leeds, United Kingdom · Fine Art (B); Geography (C); Sociology (B); AS-Maths (C)
Certifications & licenses
Full UK Driving License
Statistics
Experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Celma is based in Leeds, United Kingdom.
Celma speaks the following languages: Portuguese (Native), English (Advanced).
Celma has at least 10 years of experience. During this time, Celma has worked in at least 3 different roles and for 3 different companies. The average length of individual experience is 3 years and 4 months. Note that Celma may not have shared all experience and actually has more experience.
Based on recent experience, Celma would be well-suited for roles such as: Customer Service Team Leader; Customer Service Planner, Administrative Assistant, Project Planner.
Celma's most recent position is Customer Service Team Leader; Customer Service Planner at Morgan Sindall.
In recent years, Celma has worked for Morgan Sindall.
Celma is most experienced in industries like Construction, Real Estate, and Professional Services.
Celma is most experienced in business areas like Operations, Customer Service, and Procurement. Celma also has some experience in Supply Chain Management.
Celma has recently worked in industries like Construction.
Celma has recently worked in business areas like Customer Service and Operations.
Celma holds a Master in Architecture from University of Huddersfield and a Bachelor in Architecture from University of Huddersfield.
Celma has 1 certificate: Full UK Driving License.
The availability of Celma needs to be confirmed.
Daily rate distribution
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Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 7 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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