Bogdan O.-Technical Support Lead
Check rate
Experience
Technical Support Lead
HCLTech
- Troubleshooting and problem resolution: diagnose and resolve technical issues related to telecom infrastructure and services (network connectivity, performance, equipment malfunctions, service disruption) according to SLA definitions; account management and SLA impact responsible
- Installation, configuration, update and upgrade of infrastructure equipment, operating systems and services
- Customer support: answering queries and defects, guiding through problem resolution and providing technical advice related to hardware, virtualization, operating systems and telecom services
- Single point of contact for support and project activities: maintain daily master plan with the customer and liaise with external vendors and service providers to keep the plan up-to-date
- Work closely with product and project managers, architects, network engineers, system administrators, DBAs and customer service representatives
IT Project Manager
BRD
- Contract negotiation: terms and conditions, financial estimation and project resources
- Project resource planning and activities for infrastructure and service migration of banking system
- Local point of contact for executive management
- Account management and SLA impact
- Project coordination for migration activities
DevOps Project Manager
NXP
- Automation of infrastructure management using Ansible playbooks for creating and maintaining Windows, RedHat and Ubuntu operating systems
- Implement Jenkins and Docker as software-as-a-service for development teams
- Scrum master for DevOps team: project coordination
- Change management and release management
Infrastructure Technical Project Manager
Expert One Research
- Plan, execute and monitor IT infrastructure deployment for flood prevention system upgrade to protect population and mitigate destructive consequences
Infrastructure Technical Project Manager
Teamnet
- Design and deploy cloud, hardware and software infrastructure for public sector.
IT Project Manager
Airbus Defence and Space
IT infrastructure deployment and validation of interfaces between IT infrastructure and border protection applications
Create new testing environment for border security solution and build international multi-site showroom
Integrate systems in monitoring, backup and restore solutions
Integration, Verification and Validation Engineer
Airbus Defence and Space
- Integrate all systems in system monitoring and backup and restore solutions.
UAT Project Leader
Vodafone Romania
UAT Project Leader
UAT Analyst
Vodafone Romania
UAT Analyst
Software Tester
Vodafone Romania
Software Tester
Software Tester
ENEA
Software Tester
Junior Reviewer
PSS - Prosoft Solutions
Junior Reviewer
Junior Reviewer
National Institute of Statistics
Junior Reviewer
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Telecommunication, Information Technology, Government and Administration, Utilities, Aerospace and Defense, and Manufacturing.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Project Management, Customer Service, Operations, Quality Assurance, and Audit.
Summary
Supporting high-risk responsibility for IT related telecom-banking-military/national defense-semiconductors industries.
Managing projects, offering support and integrating systems in the above areas, for both private or public sector.
Having interactions with people along the entire software development life cycle (from testers, developers, project managers to CEOs, CIOs, CTOs) from public and private sector.
Collecting worldwide cultural experience from work friends (Canada, China, Finland, France, Germany, Greece, Hungary, India, Italy, Moldova, Netherlands, Portugal, Spain, Saudi Arabia, UK, USA).
Skills
Integration
Testing
Telecommunications
User Acceptance Testing
Requirements Analysis
Project Management
Itil
Business Analysis
System Testing
Solution Architecture
Organisation
Creativity
Communication
Teamwork
Languages
Education
University of Economic Studies
Economist · Economist · Bucharest, Romania
University of Economic Studies
Economist · Economist · Buzău, Romania
Economic Lyceum
accountant statistician · Economics · Buzău, Romania
Certifications & licenses
Data Center Virtualization (VCA-DCV)
Vodafone Romania
APM Group
Foundation Certificate in Software Testing
British Computer Society
Software Tester
ENEA
Software Tester
PSS - Prosoft Solutions
Statistics
Experience
Global experience
Expertise
Qualifications
Frequently asked questions
Have questions? Find more information here.
Bogdan speaks the following languages: Romanian (Native), English (Advanced), German (Elementary), French (Elementary).
Bogdan has at least 23 years of experience. During this time, Bogdan has worked in at least 9 different roles and for 10 different companies. The average length of individual experience is 2 years and 9 months. Note that Bogdan may not have shared all experience and actually has more experience.
Based on recent experience, Bogdan would be well-suited for roles such as: Technical Support Lead, IT Project Manager, DevOps Project Manager.
Bogdan's most recent position is Technical Support Lead at HCLTech.
In recent years, Bogdan has worked for HCLTech.
Bogdan is most experienced in industries like Telecommunication, Information Technology, and Government and Administration. Bogdan also has some experience in Utilities, Aerospace and Defense, and Manufacturing.
Bogdan is most experienced in business areas like Information Technology, Project Management, and Customer Service. Bogdan also has some experience in Operations, Quality Assurance, and Audit.
Bogdan has recently worked in industries like Information Technology and Telecommunication.
Bogdan has recently worked in business areas like Customer Service, Information Technology, and Operations.
Bogdan attended University of Economic Studies for Economist.
Bogdan has 5 certificates. Among them, these include: Data Center Virtualization (VCA-DCV), ITIL Foundation v3.0, and Foundation Certificate in Software Testing.
Bogdan is immediately available part-time for suitable projects.
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