RISE with SAP Experts in Germany

As the Solution Architect for Agentic AI in auto claims processing, I led global customer delivery implementations, encompassing solution design and detailing, multi-tenancy, process flows, integration with third-party solutions, and localization requirements.

• Architectural Analysis: Conducted in-depth analysis of business requirements, managing requirements and creating detailed specifications.
• Service Definition: Developed comprehensive technical definitions for services and integration contracts.
• AI Process Management: Automated AI process management, focusing on analysis, optimization, and continuous improvement.
• Requirements Gathering: Facilitated requirement-gathering sessions and analyzed business processes to identify optimization opportunities.
• Agile Collaboration: Employed agile methodologies, working closely with stakeholders to ensure alignment and responsiveness.
• Technical Support: Assisted senior management with technical analyses and deliverability assessments.

• Worked for several M&A projects (Eire, Sunshine C, Coral) in the role of IT project manager and cross-functional technical manager / integration manager.
• Preparation and maintenance of project charters, project change requests and project plans.
• Weekly project status report.
• Preparation of decision papers and steering committee slidedecks.
• Risk & issue management.
• Tracking and managing activities, dependencies and deliverables across all functional IT domains.
• Data migration (planning and execution).

• The client is undergoing a comprehensive transformation. All SAP ECC landscapes worldwide are being migrated to SAP S/4HANA, with the goal of introducing a global standard template.

• The program also includes the migration and modernization initiative "RISE with SAP", which may involve migrating selected country installations to the SAP Private Cloud.

• On the stakeholder side, the program's reporting line extends up to the company's board and the implementation partner's board.

• Fiserv Germany's ERP landscape currently includes several non-standard SAP tools and applications that extend the ECC environment's functionality and often integrate with downstream systems. As part of the move to SAP S/4HANA, it is essential to assess the core functionality, integration points, and future viability of these applications to determine their alignment with the target architecture.

• The focus of the role is to provide expert advice and assessment to define the scope, strategy, and roadmap for migrating Fiserv Germany's SAP ECC system to SAP S/4HANA.

• SAP's recommended best practices are followed, and a structured approach is used to ensure a smooth transition with minimal disruption while maximizing business value.

• This assessment forms the basis for a successful SAP S/4HANA transformation, ensuring alignment with industry best practices, regulatory compliance, and future scalability.

• Migration strategy definition – evaluating available transition approaches based on business objectives, technical feasibility, and SAP best practices.

• Technical readiness assessment – conducting a system analysis to assess compatibility, custom code impact, data volume management, integration points, and infrastructure readiness for SAP S/4HANA.

• Business process impact analysis – reviewing the latest business process documentation to define the scope and effort needed to implement required functions in SAP S/4HANA and identify process optimization opportunities.

• Roadmap for non-SAP systems and applications – evaluating third-party and legacy applications for SAP S/4HANA integration and recommending consolidation, migration, or replacement strategies.

• Deployment & implementation planning – defining a phased rollout approach, including project timelines, risk mitigation strategies, and key milestones aligned with business priorities.

• The transformation is carried out in phases: the discovery phase leads to the explore phase, which then leads to the design phase and finally to the implementation phase.

• Program management

• Change management

• Requirements management

• Transition management

• Stakeholder management

• Risk management

• Comprehensive coordination

• Incident Management
• User management: creating, maintaining, and deactivating users as well as maintaining roles
• Updates and upgrades: planning and executing updates and upgrades
• Operations: performance analysis, daily monitoring, and applying SNotes
• Job management: creating, maintaining, and monitoring jobs
• Training of employees
• Development and extension of reports
• Development and extension of universes
• Technologies: SAP BusinessObjects (SAP BO 4.3), Oracle SQL Developer, SAP Information Design Tool, Octane
• Methods: Scrum

• Carve-out of HR, SuccessFactors, PeopleHub, Concur, RLP and interface systems to an external international service provider

• Implementation of a financing and leasing system for Market NL (Miles / Miles MMP) from supplier Sofico

• Complete consulting and support in all FI & CO, FI-AA, FI-CA, BP processes and functions
• Requirements analyses and solution presentations
• Specifications and steering of technical implementation
• Customizing, testing and documentation
• Support, trainings and coaching of key users and consultants
• Special topics such as QR-Code-IBAN, consolidation of multiple entities, R2R, TR, CM, CFIN, automated invoicing and billing
• Building international S/4HANA templates (greenfield and brownfield)
• Consulting on SAP Cloud, AI products and project tools
• Migration and upgrade guidance, hypercare, public cloud interim implementation
• Deep-dive process training at SAP training center and in projects
• Internal freelancer tasks: project acquisition, client care, marketing, sales and accounting

• Created project management plans and mobilized resources
• Coordinated third-party and offshore stakeholders for carve-out of two companies in Supply Chain and Finance/Treasury streams

• Industry: metal processing industry
• Revenue: 740 million EUR
• Employees: 4,400
• Budget: 7 million EUR, 15 staff
• Designing and operating technical services
• Ensuring IT security
• Managing the central support organization (first, second, and third level)
• Digital transformation: strategic support / project management for OT platform and OT security
• Developing and introducing ITIL processes (incident management, problem management, service request fulfillment, change management, access management, service level management)
• Supporting and coordinating external service providers (provider management)
• Project management: planning and delivering IT services for a new main plant
• Promoting IT-OT convergence / OT asset management / OT security
• Organization: mediating and supporting reorganization

Achievements:

• Improving IT operations maturity (introducing and stabilizing processes, KPIs, ensuring transition)
• Replacing the ticket system with ServiceNow
• Stabilizing and developing IT security / ensuring resilience
• Successfully introducing OT segmentation (architecture, remote access control, micro-segmentation, OT asset management)
• Supporting introduction of manufacturing execution system (technical services / SaaS provider management)
• Integrating foreign sites (rollout of central IT services)
• Migrating on-premises server environment to MS Azure
• Rolling out Windows 11
• Supporting migration of on-premises SAP environment to SAP RISE
• Creating planning basis for IT network infrastructure of the new main plant
• Planning web shop
• Organizational development "From Operating to Designing" (target SIAM organization)
• Supporting BCM

• Single point of contact for the global organization
• Business case
• Request for Information
• Request for Proposal
• Project planning and initiation
• From business case to project planning and implementation on time

• SAP Basis operations for complex SAP system landscapes (ABAP and Java stacks)
• Administration, monitoring, and optimization of SAP systems with regard to availability, performance, and stability
• Planning and execution of data center moves as well as migrations of SAP systems and databases
• Handling of incidents, changes, and problems according to ITIL processes, including root cause analyses
• Creation of technical concepts, operations documentation, and implementation plans

Technologies: SAP NetWeaver, ITIL processes, technical migrations

• Software development from Afghanistan
• Backend & Frontend web development / JS / PHP / Angular / Laravel / Certified SAP ABAP and BTP development / .NET / data analysis / machine learning / Python