Java Experts in Austria

• AI strategy concept and implementation roadmap for an energy consulting company.
• Use-case matrix with nine application scenarios (including funding research, chatbot, initial AI consulting, topic radar), implemented as reusable Claude Code skills.
• AI strategy, use-case analysis / Claude Code Skills / n8n.

Technologies: Azure DevOps, Jira, Confluence, Office 365 (Teams, PowerPoint, Copilot, Excel, SharePoint, Forms, OneNote, PowerAutomate, Word), DataDog, Conceptboard, Python, AWS, Claude, Perplexity Methodology: Scrum

• Steering and supporting the organization in introducing Scrum and a SAFe-inspired quarterly roadmap and portfolio planning at program level.
• Servant leadership for Scrum teams and managers to achieve quarterly goals and measurably increase value creation for internal and external customers.
• Designing and building efficient communication and collaboration structures between multiple development teams and central stakeholders in the organization.
• Moderating and facilitating cross-functional workshops and management meetings to align on shared goals.
• Coaching leaders, Product Owners, and development teams on agile values, role understanding, and scaled ways of working (Scrum, SAFe, Business Agility).
• Removing structural obstacles at team and organizational level through targeted impediment management and escalation processes.
• Enabling teams to become more self-organized, accountable, and end-to-end responsible along the value streams.
• Individual coaching of key people (Product Owners, Chapter Leads, Scrum Masters) to strengthen their impact in the transformation program.
• Organization-wide identification, planning, and implementation of process, structure, and tool improvements to sustainably increase efficiency, throughput, and value creation.
• Close support for Product Owners in stakeholder management, business value prioritization, product strategy, roadmap planning, and effective collaboration with development teams.
• Introducing, governing, and scaling Azure DevOps as the central project and product management tool, including coaching the organization on usage, reporting, and alignment at all levels.

Achievements:

• Clear increase in visibility, transparency, and perceived value creation of the development teams within the overall organization.
• Noticeable improvement in communication between development, business, and other stakeholders.
• Optimization of work processes, workflow, and backlog structures, which reduced lead times, sharpened priorities, and sustainably increased team effectiveness.

Cyber Trust Austria Silver Certification

• Led application and implementation of the Cyber Trust Austria Silver label (KSV1870 Cyber Risk A-Rating; 25 validated controls)
• Mapped and fulfilled requirements covering risk management, incident response, access control, vulnerability and penetration testing, BCM, and supply-chain security, aligned with ISO/IEC 27001/27002 control themes and NIS 2 / NISG 2026 expectations
• Coordinated stakeholders, compiled audit evidence, and completed KSV1870 validation

Refactoring and improving core APIs; implementing client change requests. Setting up metrics, traces, and logs monitoring infrastructure to support operations. Designing GitOps deployment and infrastructure as code. Applications and systems configuration in ArgoCD and Openshift. Confluence documentation of design, approach, and solution. Tech Stack: Java 8 & 21, Spring framework, JSP, JavaScript, Bash scripts, SQL, Grafana Stack, OpenTelemetry, Docker, DB2, Maven, Kubernetes Kompose.

Senior Expert / Program Manager

IT Services

• Management of internal projects for infrastructure modernization: setup and maintenance of test environments that realistically replicate complex customer networks.
• Resource coordination: planning server capacities and cloud resources for automated test runs.
• Implementation of CI/CD pipelines to integrate automated tests into the build process.
• Evaluation of performance bottlenecks through load testing (NeoLoad/JMeter) to ensure scalability.

Tools / Technologies: Jenkins, Docker, GIT, ButBucket, NeoLoad, Azure

• Designed and built a next-generation NLP platform to accelerate sales-driven customer service through intelligent request analysis and routing, reducing average customer query response time by 30%.
• Architected a hybrid NLP system combining Large Language Models (LLMs) with traditional NLP pipelines for robust, explainable results.
• Developed request classification and routing mechanisms to accelerate customer support teams in handling customer queries faster and more accurately.
• Optimized LLM based data extraction and classification with context engineering.
• Integrated the platform into customer service processes, reducing response times and enhancing workforce efficiency.

Migration preparation for the upcoming ERP system change: recording all ERP-related business processes, analyzing pain points, and consolidating them into process views. Ensuring that every process can be transferred to the target system or that an alternative exists. Result: a solid working basis for system integrators and a company ready for migration.

BPMN · Camunda

Strategic & UX work at UXfocus

• UX consultant and teamlead with strong experience in UX management, UX strategy, UX methods and processes
• Moderation of customer and user workshops and team mentoring
• Led qualitative and quantitative user research activities and UX design activities
• Developed user and customer journeys, user flows, wireframes up to the development of click prototypes for clients such as Indeed and Varian – Siemens Healthineers, Tecan and Energie AG
• Worked on digital products like responsive and mobile applications and complex industrial products like console applications and dashboards
• Developed design systems and design libraries using Figma, Design Tokens, Storybook, etc.
• Facilitated workshops and usability evaluations (user testing and expert evaluation) providing deep insights for advancing product development
• Experience with UX tools (Figma, Sketch, Invision), Design Systems, Requirements Engineering (Confluence, Jira, IBM Doors, etc)

• Business analysis
• Requirements engineering
• System design
• Various insurance projects
• Technology stack: msg.Billing (InExkasso)
• Product: Pay-per-use car insurance based on blockchain and OBD-II real-time telemetry with AI

• Design and implementation of new functionalities in the areas of Lifecycle Management (LCM), Role Management (RLM) and Access Governance

• Adjustment of the company-wide Segregation of Duties (SoD) matrix to ensure regulatory and internal compliance requirements

• Further development and configuration of recertification processes

• Creation and adaptation of custom workflows, rules and tasks in SailPoint IdentityIQ (BeanShell, XML, Java)

• Use of static code analysis with SonarQube to ensure code quality and compliance with defined development standards

• Regular code reviews within the development team to ensure quality, share knowledge and follow clean code principles

• Work in an agile Scrum team with daily communication, sprint planning and reviews

• Coordination with testers, test managers and business departments to ensure quality and smooth production rollout

• Active involvement in release planning and deployment coordination, including test preparation, cutover activities and rollback strategies

• Analysis and sustainable resolution of issues in the IAM production environment (2nd- and 3rd-level support)

• Reproduction of complex errors, identification of root causes and implementation of lasting fixes

• Creation of technical analyses and recommendations for operations and further development

• Conducting analyses and identifying options
• Process analysis
• Preparing requirements specifications for tenders (government environment including EU projects)
• Preparing specifications for software developers (agile and classic environments, from Software Requirements Specification to User Stories)
• Managing development teams
• Taking on the Product Owner role
• IT consulting with a focus on Business Analysis, processes, ways of working and standards

Implementation and operation of OpenShift / Kubernetes solutions for customers, focusing on aspects such as storage, virtualization, security, logging, monitoring, and high availability. Support with application containerization and modernization.

• Responsible for managing GMP-Critical systems
• Leading team of 20 professionals
• Vendor management with €15 M annual budget

• Incident analysis and troubleshooting
• Process improvements in collaboration with the business teams
• Joint design and implementation of requirements with the business department and architecture
• Planning and execution of quality management