Go Experts in Austria

• Initiation, planning, management and completion of several digitalization projects

• Requirements management including proposal preparation, business concepts & process analyses

• Stakeholder management (internal steering, external service providers, business units)

• Resource & capacity planning, controlling, budget responsibility

• Claim and change management (including escalation handling)

• Project marketing & knowledge management

• Quality assurance & risk management in line with PMO standards

• Implementation of a cloud-based solution in customer service (insurance)

• Harmonization & digitalization of approval and contract processes

• Reduction of processing times by >20 % through optimized workflows

• Establishment of standardized project controlling with BI dashboard

• Jira • Confluence • MS365 (Project, Teams, SharePoint) • ITIL • PRINCE2

Datacenter audit and subsequent transformation program

• Initial situation: Following a critical outage, the datacenter was considered the cause. A traditional audit was to be put out to tender.
• My diagnosis: The technical architecture was not the core problem. The key issues were the incident, diagnosis, and recovery processes, as well as a lack of transparency regarding costs and dependencies.
• Impact: The audit was implemented pragmatically in-house. The results and budget foundations became the basis for a multi-year international transformation program. I was then retained as the preferred candidate for a central transformation stream.

• Consulting and interim management at the interface between IT operations and regulation
• Impact analysis and implementation planning for NISG 2026 and the EU AI Act, including risk management and reporting and evidence processes
• Training for governing bodies and employees on regulatory obligations
• Lectures in Data & Information Management and Human-Machine Interaction at University of Applied Sciences Burgenland, since 2023
• Supervision of master’s theses and participation in the examination board
• Presentations for business and educational institutions
• Design and development of data and AI products, platforms and pipelines
• Privacy-first architectures and zero-knowledge encryption, cloud-native on EU infrastructure
• MLOps and AIOps in live operations
• Own applications under own brand: shared codebase, separate delivery for each target device
• AI-assisted software development (vibe coding), complete agentic pipelines, code generation, implementation, automated testing, CI/CD and release cycles
• Publications on the EU AI Act, NIS2, DORA, CRA and CER as an integrated governance system
• Publications on data sovereignty, cloud economics and industrial image processing
• AI governance / compliance: data quality, Responsible AI, EU AI Act readiness, risk classification, AI ethics

I build. I advise. I think in systems. After years leading digital transformation at scale — Accenture, BP, Lidl — I made a deliberate choice: trade platform dependency for structural independence. My focus is at the intersection of AI systems, product strategy, and venture thinking. I work with operators and founders who want to move fast without losing control — of their data, their stack, their direction.

• Shape strategies, transformation and organizational effectiveness initiatives by turning leadership and execution challenges into clear decision paths, governance structures and actionable workstreams.
• Develop executive-oriented approaches to strengthen alignment, decision ownership and transformation readiness.
• Align stakeholders, clarify priorities and strengthen execution across organizational boundaries in project contexts.

• From 02/2023 to 05/2024: IT interim manager within an international construction chemicals group headquartered in Germany as Global TSA Manager in a carve-out project responsible for the IT workstream.

• End-to-end management of an international IT carve-out and TSA program, including transition of five service providers, governance and operating structures, service continuity, provider performance, SLA/KPI and cost management, SIAM and supplier management, security services, operational readiness, and transition into stable operations.

• From 06/2024: IT consulting in project management and IT service management areas, providing PM/PMO coaching and support.

Technologies: Azure DevOps, Jira, Confluence, Office 365 (Teams, PowerPoint, Copilot, Excel, SharePoint, Forms, OneNote, PowerAutomate, Word), DataDog, Conceptboard, Python, AWS, Claude, Perplexity Methodology: Scrum

• Steering and supporting the organization in introducing Scrum and a SAFe-inspired quarterly roadmap and portfolio planning at program level.
• Servant leadership for Scrum teams and managers to achieve quarterly goals and measurably increase value creation for internal and external customers.
• Designing and building efficient communication and collaboration structures between multiple development teams and central stakeholders in the organization.
• Moderating and facilitating cross-functional workshops and management meetings to align on shared goals.
• Coaching leaders, Product Owners, and development teams on agile values, role understanding, and scaled ways of working (Scrum, SAFe, Business Agility).
• Removing structural obstacles at team and organizational level through targeted impediment management and escalation processes.
• Enabling teams to become more self-organized, accountable, and end-to-end responsible along the value streams.
• Individual coaching of key people (Product Owners, Chapter Leads, Scrum Masters) to strengthen their impact in the transformation program.
• Organization-wide identification, planning, and implementation of process, structure, and tool improvements to sustainably increase efficiency, throughput, and value creation.
• Close support for Product Owners in stakeholder management, business value prioritization, product strategy, roadmap planning, and effective collaboration with development teams.
• Introducing, governing, and scaling Azure DevOps as the central project and product management tool, including coaching the organization on usage, reporting, and alignment at all levels.

Achievements:

• Clear increase in visibility, transparency, and perceived value creation of the development teams within the overall organization.
• Noticeable improvement in communication between development, business, and other stakeholders.
• Optimization of work processes, workflow, and backlog structures, which reduced lead times, sharpened priorities, and sustainably increased team effectiveness.

• Organizational Change Management as part of a group-wide, supranational sales transformation, serving as the core of a broad restructuring of business-critical areas, with end-to-end control of the change process and long-term embedding and securing the future readiness of sales.
• Initiation and end-to-end steering of the sales transformation program, including in-depth analysis to identify, assess, and strategically involve all relevant stakeholders, making tactical use of their specific business interests and influence.
• Conducting advanced, detailed change impact analyses to predict the organizational effects of the transformation, deriving a tailored change strategy, and developing a change roadmap and a change story as the core narrative of the campaign.
• Designing and implementing an integrated communication and action plan to ensure maximum transparency, effectively manage unspoken expectations, and actively guide a change process that is clear and understandable for all stakeholders.
• Active management of all transformation phases, including the setup of robust monitoring mechanisms for continuous progress analysis and forecasting based on recommended and jointly defined KPIs.
• Establishing an agile analysis and adjustment cycle to continuously assess the effectiveness of implemented measures, identify challenges early, and fine-tune the change strategy in time.
• Conducting precise gap analyses to identify skill gaps in the sales team in the context of the new strategic direction, and deriving and developing targeted qualification measures (e.g. coaching, training).
• Comprehensive reduction of resistance to change by turning opposing stakeholder mindsets into proactive change-driving change ambassadors.
• Deep and sustainable realignment of sales structures and processes in full alignment with the company’s overall goals.
• Qualitative and quantitative improvement of sales efficiency and performance as a direct result of the implemented transformation initiatives and capability-building programs.

Refactoring and improving core APIs; implementing client change requests. Setting up metrics, traces, and logs monitoring infrastructure to support operations. Designing GitOps deployment and infrastructure as code. Applications and systems configuration in ArgoCD and Openshift. Confluence documentation of design, approach, and solution. Tech Stack: Java 8 & 21, Spring framework, JSP, JavaScript, Bash scripts, SQL, Grafana Stack, OpenTelemetry, Docker, DB2, Maven, Kubernetes Kompose.

• Designed and built a next-generation NLP platform to accelerate sales-driven customer service through intelligent request analysis and routing, reducing average customer query response time by 30%.
• Architected a hybrid NLP system combining Large Language Models (LLMs) with traditional NLP pipelines for robust, explainable results.
• Developed request classification and routing mechanisms to accelerate customer support teams in handling customer queries faster and more accurately.
• Optimized LLM based data extraction and classification with context engineering.
• Integrated the platform into customer service processes, reducing response times and enhancing workforce efficiency.

• Led the global transformation of Talent Operations by inhousing recruitment technologies, processes, and teams, reducing over 20 external partners to 2, defining the strategy to hire hundreds of internal talent specialists, and redesigning organisational structures and processes worldwide.
• Drove gap analyses and impact assessments and led the global rollout of Beamery, HireVue, and Paradox, covering solution design, pilot markets, global deployment, and hypercare, ensuring smooth market transitions and standardised operations.
• Developed and maintained detailed project plans, timelines, milestones, RAID logs, and governance routines, leveraging SharePoint as the central platform for programme documentation, rollout artefacts, approvals, and decision tracking.
• Coordinated cross-functional stakeholders including HR, IT, regional teams, and external vendors, using SharePoint-based documentation and governance frameworks to align requirements, manage dependencies, and resolve delivery issues.
• Conducted gap analyses and impact assessments across Paradox, Beamery, and Workday to ensure pilot readiness and global launch success, with outputs captured and governed through SharePoint.
• Built and executed comprehensive change management plans using ADKAR methodology, covering stakeholder mapping, communications, training, and adoption activities, supported by SharePoint-hosted enablement materials and rollout documentation.
• Broke down silos across regions and functions to drive adoption of new systems, processes, and ways of working.
• Tracked adoption metrics and user feedback post-deployment, driving continuous improvement in user experience and operational performance.

SAP Business Data Cloud / Datasphere rollout

Technologies: SAP Datasphere | SAP BTP | SAP Analytics Cloud | ETL / ELT | Security & Governance

Tasks / Responsibilities:

• Designing and implementing data architectures in SAP Business Data Cloud / Datasphere
• Designing spaces, data products, and data flows for integrated data models
• Connecting SAP and non-SAP systems via SDI, ODP, APIs
• Integration with SAP Analytics Cloud for self-service analytics
• Building governance, security, and authorization concepts
• Creating architecture guidelines & performance optimization

Results / Achievements:

• Introduced a central data catalog & authorization concept
• Laid the foundation for self-service analytics

• Strategy: Embedded full time in a scaleup to identify the cross team problems blocking company growth, particularly delivery speed and customer satisfaction.
• Problem Discovery: Ran 50+ interviews with internal team members and functional leads, identified 100+ problems and pain points across the organisation, then ran 10 workshops with executives and stakeholders to group findings into themes and build a prioritisation framework.
• Solution: Redesigned the entire subscription management experience for customers and the internal workflows supporting it across 5 teams, reducing manual work by 80% and improving CSAT from 3.8 to 4.1.

• Interim management: Temporary leadership in supply chain, logistics, and operations - including budget, investment, and personnel responsibility.
• Project management: Steering infrastructure, construction, and automation projects as well as transformation and digitalization programs.
• Supply chain consulting: End-to-end strategies, network and site planning, intralogistics, and automation - from international corporations to regional SMEs.
• Process and organizational development: Optimization of workflows, systems, and control logic; building KPIs and reporting structures.
• Executive mentoring: Supporting leaders in growth, change, and crisis situations.