Go Experts in Switzerland

Engaged to build governance, risk and process-improvement capabilities from scratch across approximately 30 fast-growing, decentralised lines of business in Germany, driving quality and productivity gains across business and functional teams.

• Applied Six Sigma root-cause analysis methodology (5-Why, Fishbone/Ishikawa) to lead investigations and process-improvement initiatives across the organisation’s finance, risk, IT and procurement functions, driving corrective actions and process redesign through to verified, sustained closure.
• Delivered structured training programmes to approximately 1,200 employees, for Compliance topics, incl. Six Sigma analysis and process-improvement methodology, building a continuous-improvement mindset and self-assessment capability across business and functional leaders.
• Analysed and optimized finance, risk and procurement processes across approximately 30 decentralised lines of business, developing and implementing continuous-improvement strategies and collaborating with cross-functional stakeholders (Finance, Controlling, IT, Procurement) to achieve measurable quality and productivity gains.

• Established and lead STOEV Enterprises as an independent management and strategic advisory firm
• Advisory focus on transformation, governance, organizational development, program management and interim management
• Structuring complex situations and developing clear decision-making foundations for management and leadership bodies
• Developing and further enhancing governance, organizational and operating models
• Executive sparring and management advisory on strategic, organizational and operational issues
• Managing and supporting complex transformation, change and implementation initiatives
• Supporting program and portfolio management, prioritization, roadmaps, risks, dependencies and management reporting
• Taking on interim management and leadership responsibilities to stabilize and further develop organizations and initiatives
• Combining a strategic management perspective with a pragmatic, execution-focused approach
• Focus on customer orientation, service excellence and alignment between management, business units, IT, customers and external partners
• Advisory services in IT transformation, IT governance, service & operations management, infrastructure and platform services, as well as sourcing and supplier governance
• Experience in complex, technology-driven and regulated organizations, as well as in the Swiss federal environment

• Design and delivery of the university module “Software Management” in the Bachelor’s degree program in Artificial Intelligence in Software Engineering
• Teaching software project management, project organization, stakeholder management, risk and quality management, and agile and hybrid project management
• Coverage of release planning, cut-over, go-live, handover to operations, and the operational impact of technical decisions
• Combining methodological foundations with experience from software development, customer projects, delivery, release management, testing, and IT operations
• Use of AI in software and project management

Methods and tools: Software project management, HERMES, PRINCE2, Scrum, Kanban, hybrid approaches, requirements engineering, risk and quality management, release management, test management, Moodle

• Established the Enterprise Architecture function from the ground up for Sulzer Group (~13,500 employees, CHF 3.6B revenue)
• Defined the Technical Governance framework, Target Operating Model, and IT PMO foundation now governing architecture decisions and portfolio demand across all divisions.
• Deployed SAP LeanIX as the authoritative application portfolio system of record - catalogued 500 applications group-wide (140 for Chemtech), onboarded business and IT stakeholders, and initiated integration with ServiceNow to embed architecture data into operational workflows.
• Led the divisional & group wide Application Rationalization initiative
• Decommissioned 15% of the 140 applications Chemtech portfolio, delivering CHF 627k in run-rate savings over two years and materially reducing licensing and support exposure.
• Defined and executed the divisional AI Roadmap in partnership with Sales, Legal, and R&D leadership
• Delivered 4 AI solutions into production (including Sales process harmonization and LLM-based IP conflict detection) from a portfolio of 7 prioritized initiatives.
• Built and owned the 3-year IT Strategic Roadmap for Chemtech
• Aligned cloud and technology architecture with divisional business priorities and a CHF 1.5M annual investment envelope.
• Delivered CHF 500k in cost avoidance by challenging and discontinuing funded but low-value initiatives, demonstrated governance discipline and executive influence, with zero implementation spend.

• Independently designed, conducted, and evaluated a research project examining dynamic management capabilities (DMCs) in the implementation of HR practices at different management levels (top, middle, and frontline management).
• Focus on the strategic role of frontline management in implementing effective HRM measures.
• Self-initiated project with academic collaboration from York St John University, Robert Kennedy College, and the University of Cambridge.

• Stepped into a senior interim mandate with hands-on accountability for a complex business model transformation, taking ownership of execution, operating decisions, and delivery within a highly regulated and complex regional environment.
• Led market access, launch, and go-to-market transformation work, aligning commercial, operational, and governance structures to support entry into new markets under time and regulatory pressure.
• Supported post-merger integration as well as divestiture shaping assignments, working hands-on with executive teams to align operating realities, decision rights, and accountability with transaction intent.
• Took interim ownership of critical transformation and integration programs, resetting priorities, sequencing, and leadership expectations where delivery risk or organizational friction had emerged.
• Acted as a trusted interim partner to CEOs and senior leaders during periods of structural change, providing clear judgement, hands-on leadership, and execution discipline.

• Developed Power BI semantic models and DAX measures, reducing financial reporting time.
• Implemented RLS, strengthening role-based data access and governance controls.
• Delivered automated KPI dashboards, accelerating reporting and decision-making.
• Designed a Fabric Lakehouse with Bronze, Silver and Gold layers, improving data processing.
• Built Fabric pipelines and PySpark transformations, reducing processing time by 40%.
• Built and optimized Power BI semantic models, improving report performance, scalability and usability.
• Optimized UNIX universes, reducing query execution time by 40%.

Environment: Power BI (Semantic Models, DAX, RLS), Microsoft Fabric (Lakehouse, Pipelines, PySpark), SAP BO 4.3/2025, Web Intelligence, IDT/UNX, InfoBurst, 360Suite, GitHub, JIRA.

• UX research, UX concept development, and UX design for an AI dialogue system with information on events, locations, public transport timetables, and special trips. Observations, remote user tests, session recordings, analytics evaluations, RapidUserTests, prototyping, etc., using Figma/Figma Make, Claude Design, and OpenAI Codex (Design)

Retail AI Transformation:

• -------------------------- Led the transition of bespoke AI conversational models into a scalable, luxury-tier chatbot platform for Florentia Village (China), reducing operational costs to 20% while providing a multi-tenant solution for retail stakeholders, increasing revenue through AI-driven sales recommendations.

Consumer Tech Innovation:

• ----------------------------- Developed an AI real-time automation engine for Philips live-streaming, enabling automated Q&A and sentiment analysis to enhance high-pressure sales performance

Pharma Digital Strategy:

• -------------------------- Engagement lead, consultant and orchestration of Omnichannel transformation for Grünenthal across 14 countries, leading SteerCo meetings, managing financials + RAIDs + QRBs across 192 projects, liaising between C-Level (EU/US), Global Omnichannel head, Global Customer Excellence, Global Marketing Heads and Outsourcing hub (India), driving revenue to 160%.

Governance & RAID:

• ---------------------- Implemented rigorous project governance, plans, and RAID logs for high-pressure digital transformations, ensuring SteerCo visibility and cross-functional alignment across various engagements.

Product Manager (Conversational Analytics Platform):

• ---------------------------------------------------------- Led the end-to-end development of a state-of-the-art NLP-based analytics platform. Defined the product roadmap and user stories, and managed the engineering team from MVP to launch.

US-to-EU market entry:

• ------------------------- Directed the digital infrastructure for a major US-to-EU market entry, aligning global dev teams with European regulatory standards.

• Support for a carve-in project involving 5 sites worldwide (3 in Germany, 3 in the US) as part of a global M&A project
• SAP S/4HANA
• Introduction of structures and best practices, as well as a consistent project management methodology for a global carve-in program
• Optimization of tracking, monitoring, and communication
• Development of a change and communication concept to engage the carve-in sites
• Implementation management, stakeholder management
• Coaching and support for the project team regarding project management and communication
• Establishment of a sustainable communication cascade and structures to support the transformation
• Advising and supporting the client project lead

• Since August 2025 I'm working on the Conversational AI team. We are developing an internal platform for the future of Conversational Ecommerce, powering other teams to use the Agents in their user experience. I'm deeply focused on the architecture of this project, with a particular focus on the monitoring and live evaluation of the agents.
• Played a pivotal role in business-critical operations, including Adyen client upgrades, multi-account configuration for app releases, domain migration support, and implementing a crucial BFCM hotfix to resolve a 10-minute update query (on the checkout workflow) that was blocking sales.
• Served as a key member of the On-Call rotation for over a year, leading >15 incidents, contributing to system stability, and enhancing distributed tracing via New Relic integration, deepening system-wide understanding and operational excellence.
• Conceived and delivered an MVP for a "Low Stock in Key Variants" (LSKV) index within two weeks as part of the Conversion Rate Taskforce, using statistical analysis of size curves to identify OOS products; this initiative led to a (0.9%) CVR improvement post-handover.
• Led major performance and stability initiatives, including a Ruby upgrade (YJIT, Jmalloc) that slashed average response times from 220ms to <100ms, and initiated an "Order Table Cleanup" project to manage 10M+ order records, ensuring SOX compliance and database health.
• Architected and delivered a scalable CloudFlare Worker solution for critical Apple Pay domain validation, mitigating operational risks and establishing a best-practice, automated workflow that was subsequently leveraged by multiple teams, demonstrating cross-functional impact
• Drove substantial evolution of the core e-commerce backend through consistent, high-impact contributions (130+ merged PRs), spanning critical feature delivery, complex system optimizations, and enhancing platform stability."

• Strategic consulting: End-to-end optimization of SCM, processes, and structures based on 30 years of industry experience.
• Interim management: Leadership responsibility to bridge vacancies and stabilize teams during transformations.
• Transformation & Assets: Support for restructurings, asset utilization & brokerage (surplus assets), and digitalization (SAP S/4HANA).

Led implementation of an Azure cloud-based, event-driven enterprise integration platform connecting Salesforce, Momentus(event) and ERP applications. Reduced overall costs by 60%, lowered operational errors to under 1%, and delivered on time.

• Led the full project lifecycle from initiation to delivery using agile and hybrid methods - platform vision, feasibility, technical blueprint, architecture, implementation, integration, testing, rollout and business adoption.
• Built the engineering team from the ground up, leading teams across Switzerland, Bulgaria and India using Scrum and Kanban; established Jira, Confluence, Asana and SharePoint for delivery and reporting.
• Established and managed frequent steering meetings, reporting that gave stakeholders transparency and drove key decision-making.

• Led architecture and end-to-end engineering delivery for community-driven SaaS platforms serving 2M+ monthly active users.
• Architected and led the migration of a monolithic Python/FastAPI and PostgreSQL database and LangChain with codebase to an event-driven microservices architecture on AWS EKS, sustaining 10x traffic growth from ~150 RPS to 1,500+ RPS with zero re-architecture cycles.
• Defined and enforced engineering standards across services including API contracts, observability baselines, and deployment topology, reducing production incidents by 55% and MTTR from 2 hours to under 25 minutes within 9 months.
• Redesigned the caching and query layer using multi-tier Redis caching and database indexing/partitioning, cutting p95 API latency from 850ms to 180ms (78% reduction) and database CPU load by 45%.
• Built CI/CD platform on GitHub Actions, Terraform, and Kubernetes (EKS) with blue-green and canary rollouts, increasing deployment frequency from ~2/month to 8-12/day and reducing lead time from 10 days to under 6 hours.
• Implemented contract testing, automated load testing, and observability SLOs using Prometheus, Grafana, and OpenTelemetry, raising platform availability from 99.5% to 99.95% (10x reduction in error budget burn).
• Led and grew a cross-functional team of 8 engineers across backend, frontend, and DevOps, scaling headcount from 4 to 8 with 85% retention; owned hiring, onboarding, performance reviews, and career development.
• Partnered with Product, Design, and Client Success leadership as primary technical decision-maker; translated business goals into technical roadmaps and drove build-vs-buy decisions on authentication, search, and AI tooling.
• Introduced AI-assisted development workflows including automated code review and a RAG-based internal knowledge assistant using Graph (GraphRAG, Neo4J), increasing sprint throughput by 30% across two quarters.
• Owned incident command and production support rotation; established runbooks, postmortem culture, and on-call SLOs, reducing weekend paging incidents by 70%.
• Developed and optimized Algorithms using python libraries like Numpy and Pandas.