Customer Identity and Access Management Experts in Germany
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Meet FRATCH Experts in Germany, who have recently used Customer Identity and Access Management
Stefan Rest
Last position:
Senior Product Owner at Bosch & ETAS Automotive
- Product Owner for Digital Delivery Team
- Bosch-wide digitization project for software deliveries
- Technologies: SAP EMS, JFrog, Revenera
- Running PI planning sessions
Sridhar Huple
Last position:
SAP CX Consultant at Anonymous
- Stack: SAP Commerce 2011 (B2C).
- Migrating the data from Stibo system to SAP Commerce Cloud.
- Mapping the data from Stibo system to SAP Commerce Cloud.
- Integrating hot folders to support multiple countries and languages.
- Integrating validation tools for migrated data and generating validation reports.
Nikolas Reichardt
Last position:
Data Protection Coordinator for Online-Services and Tracking-Technology at Telefónica Germany GmbH & Co. OHG
As a bridge between Legal, IT, and Marketing, my responsibilities include conducting technical due diligence, documentation, and designing privacy-compliant IT functions across multiple B2P Telefónica Germany brands as part of the RAITT digitalization program. Focused on aligning web and app services with GDPR, TDDDG, and Privacy by Design & Default principles.
Core responsibilities included analysing and visualising data flows across customer journeys, validating tracking and martech integrations, and supporting IT teams in designing privacy-compliant digital architectures. Delivered documentation for internal legal assessments and maintained OneTrust governance and cookie-banner accuracy.
Services and technologies involved:
- Identity & Authentication: CIAM (OAuth2, OIDC), login and session handling, customer account services
- Analytics & Measurement: Google Analytics (GA4), Google Tag Manager (Server-side Tagging & Data Stream Design), event tracking and tagging
- Advertising & Attribution: Google Ads, Google DoubleClick / Campaign Manager, Meta Pixel, affiliate partner integrations
- Experience & Personalisation: Adobe Experience Manager (AEM), Adobe Target, Adobe Experience Platform (AEP), Adobe Edge Network
- Security & Delivery: Cloudflare (CDN), PayPal FraudNet
- Compliance & Governance: OneTrust CMP, consent categories, cookie governance, TDDDG-compliant banner logic
- General web/app services: partner APIs, data transfers, tracking schemas, consent-dependent data activation
Bennet Piecha
Last position:
Content Creator
- Took a year off the software world to build skills in storytelling and social media management
- Grew a YouTube channel in the motorcycle niche to over 3000 subscribers in less than a year in the German speaking market alone
Michael Vogelbacher
Last position:
AI Project Management and Governance Setup at Geno Verband Neu-Isenburg
- Creating AI governance, especially including the works council
- Drafting the AI framework works agreement, MS Copilot works agreement, and AI testing schemes
Alexey Gravanov
Last position:
Cloud Architect & DevOps, Head of Architecture at ProSiebenSat.1 Digital GmbH / Seven.One Entertainment Group GmbH
- Co-authored enterprise cloud strategy including security and governance frameworks for 5 subsidiaries, and implemented part of the governance automation.
- Performed regular cloud cost optimization reviews across 10 teams resulting in ~20% cost reduction.
- Led the technology selection for the migration of in-house CIAM for 25M+ accounts to a SaaS solution, and worked with the product team through the migration.
- Supervised the technology selection and designed the architecture and delivery pipelines for the multi-tenant digital news and sports publishing platform, enabling ~250 editors within ~6 months of development start.
- Led the implementation of a multi-brand design system from idea and technical concept to implementation and rollout, enabling rapid UI prototyping for new products in a matter of hours.
- Managed a team of 4 architects and accelerated the professional growth of team members.
- Technologies: AWS cloud, Microservices, Docker, Python, Kafka, JavaScript, TypeScript, React.js, Node.js, GraphQL, REST, Gitlab CI, Visual Studio Code, git.
Tarik Hennings
Last position:
Technical Product / Digital Asset Owner at Sodexo Pass & Benefit Services
- Migration of 3 DE/AT payment iOS/Android apps and web portal to global solution
- Performed a fit gap analysis for 6 consumer apps vs. global solution
- Managed the migration project to global CWC solution, developed end-to-end tests for backend systems, Pi Planning, release planning
David Rihm
Last position:
Lead Developer/Technical Architect
- Design, extension, and implementation of interfaces (REST, GraphQL, Kafka)
- Architecture and implementation of cloud-native microservices on Azure Kubernetes Service
- Domain-Driven Design, Event-Driven Architecture with Kafka
- Development of an extensive query engine for REST endpoints based on business objects
- Design and implementation of master data classification using machine learning algorithms (Weka library, Spotify Voyager)
- Analysis and evaluation of complex load test scenarios and derivation of optimizations
- Increase in system resilience (Kafka error handling, circuit breaker, sidecar service mesh in Go)
- Integration with CIAM systems (asynchronous real-time synchronization and definition of data ownership, authorization, authentication)
- Connection to Azure ServiceBus (AMQP protocol)
- Design and implementation of complex authorization concepts (including delegated administration)
- Documentation of the results (Confluence, architecture descriptions, architecture decisions)
Sisco Schultis
Last position:
Director Data Strategy at ProSiebenSat.1 Digital Data GmbH
- Strategic and operational responsibility for group-wide data management in the area of Customer Identity & Access Management (CIAM).
- Business owner of the group-wide CIAM solution 7Pass and the netID SSO standard.
- Established and managed data governance structures and data processes.
- Defined and implemented policies for data quality, data security, and data usage.
- Planned, executed, and led a comprehensive organizational and process restructuring, including due diligence, tenders, and migration to the group's platforms (streaming, e-commerce, publishing).
- Successfully achieved ISO-27001 certification for the entire division.
- Led an interdisciplinary team and managed multiple external service providers.
- Responsible for B2B account management, contract negotiations, and partner management.
Neda Lehmkühler
Last position:
Business & Implementation Consultant for SAP® CDC (B2B)
Conception, development and implementation of Customer Identity and Access Management processes (CIAM) and Enterprise Consent and Preferences Management using SAP® CDC for digital B2B customer identities
Requirements analysis, consulting, and architecture conception
Conceptualization of process implementation, customization, and development in SAP CDC
Support for SAP CDC integration to SAP Commerce Cloud
Support for integrating other surrounding systems via SAP CDC WebSDK, Webhooks, REST API, identity federation via OpenID Connect
Migration of existing customer and consent data from multiple sources
Functional and integration testing, as well as coordination of acceptance tests
Nibedita Nandi
Last position:
Technical Consultant at Adobe Systems India Pvt. Ltd.
- Implemented AJO (Adobe Journey Optimizer)-AEP (Adobe Experience Platform) integration with AEM for an Australian Govt. project which has a significant business impact in terms of how AEP manages the customer data and engages the customer with AJO driven push notifications, Email etc.
- Developed a POC to integrate AEM-FTP and set up monitoring alert by Sling Job.
- Implemented Groovy scripts which help to modify the JCR nodes without touching the core code.
- Developed and optimized pipeline code for DEV deployment using Bitbucket. Enhanced security by modifying the pipeline to utilize repository variables from Bitbucket, effectively replacing all sensitive hardcoded values within the code repository.
- Implemented complex components such as Listicle component which dynamically fetch and display content from the experience fragments and leveraged sling model, services to streamline the integration process and created custom dialog validation for components which help me brush up my front-end knowledge as well.
- Created MCP tool for deleting old packages in higher environments e.g. UAT, stage as part of maintenance task.
- Implemented custom rollout configuration for a component which gets populated by experience fragments for all locales.
- Developed a custom solution where sitemap reads custom GWS URLs from the ACS commons list.
- Consistently created JUnit test classes as part of my day-to-day activity to increase code coverage for the entire code base.
- Explored on useful tools like Bulk Template/component updater tool, Content Sync tool (which can sync content from higher environment to local without creating any package) etc. and brought them to the team’s attention by documenting and providing demos on them.
- Gained limited experience on OneTrust, Lionbridge interface for AEM related cookie and translation tasks.
- Actively supported the team members in a cross-functional team and regularly participated to meet the code quality standards.
Discover over 15,000 top freelancers
Statistics of experts using Customer Identity and Access Management
Aggregated from the professional profiles of matched freelancers.
Experience
16 years
Position duration
2 years
Positions per freelancer
10
Top business areas
Information Technology, Product Development, Project Management
Top industries
Information Technology, Automotive, Manufacturing
Certification focus areas
Information Technology, Project Management, Business Intelligence
Bachelor's degree or higher
100%
Master's degree or higher
57%
Certifications per freelancer
3
Most common languages
English, German, French
Speak two or more languages
91%
Based on our profile pool as of 30 Aug 2026.
Daily rate distribution
The chart shows how the daily rates of freelancers in this technology in Germany are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows how many freelancers charge within that range.
Average rates of experts in Germany using Customer Identity and Access Management
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 30 Aug 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
About the technology
CIAM basics
Customer Identity and Access Management, often called CIAM, controls how customers register, sign in, reset passwords, and manage consent. It keeps access smooth for users while protecting accounts, personal data, and connected services.
What it covers
- Registration and sign-in journeys
- Single sign-on across customer apps and portals
- Multi-factor authentication and adaptive access
- Consent, profile, and preference management
- Account recovery and lifecycle rules
Common stack
Strong specialists work with identity providers, OAuth 2.0, OpenID Connect, SAML, MFA, and directory or user store design. They also know session handling, token flow, and how CIAM connects to CRM, marketing, and customer support systems.
When companies need help
Teams bring in freelance expertise when a new customer portal goes live, an old login flow slows down conversion, or identity needs to be shared across brands and channels. In Germany, this often matters for regulated customer journeys, multilingual user bases, and systems that must work cleanly with internal security teams.
What good specialists do
Good professionals think beyond sign-in screens. They map customer journeys, reduce friction in account creation, align security with usability, and make sure the setup fits web, mobile, and API-driven products.
Strong delivery
- Clear identity flows for real customer use cases
- Safe integration with existing applications and APIs
- Clean handling of consent, privacy, and recovery paths
- Documentation that internal teams can maintain
- Careful testing of edge cases and failure states
Frequently asked questions
Not sure where to start with Customer Identity and Access Management? These answers cover the essentials.
Customer Identity and Access Management is used to control how customers create accounts, sign in, verify their identity, and manage access to digital services. It also supports consent handling, profile updates, and secure account recovery. Companies use it to make access easier for users without weakening security.
CIAM focuses on external users such as customers, patients, or subscribers, while workforce IAM is built for employees and contractors. The main difference is scale, user experience, and the need to support marketing, consent, and self-service journeys. Customer-facing systems also need less friction and more flexible sign-up options.
A Customer Identity and Access Management project often includes OAuth 2.0, OpenID Connect, SAML, MFA, and an identity provider such as Auth0, Okta Customer Identity, or Microsoft Entra External ID. Freelancers may also work with user stores, token lifecycles, session settings, and directory sync. The exact stack depends on whether the system is web-only, mobile, or API-heavy.
Ask how the specialist has handled login, registration, consent, and recovery flows in real products. For CIAM, it also helps to ask about privacy-aware design, migration from legacy login systems, and integration with CRM or support tools. You want proof of clean delivery, not just abstract identity knowledge.
A Customer Identity and Access Management project can be small if you only need basic sign-in, but it becomes complex when you add federation, adaptive access, or multiple customer journeys. The right specialist should be able to design the flow, implement the integration, and explain trade-offs clearly. For sensitive customer data, experience with security reviews is important.
Yes, CIAM work is often done remotely because most tasks involve design, configuration, testing, and collaboration with product and security teams. For Germany-based teams, remote work is common as long as the freelancer can align with local stakeholders and document decisions clearly. On-site workshops can still help at the start of a migration or redesign.
Look for clear thinking about user journeys, security controls, and failure handling. A strong Customer Identity and Access Management specialist shows how they improved sign-up, reduced account issues, or simplified integration without weakening policy. Good documentation and test coverage are also strong signs.
Often yes, because CIAM gives teams a safer base for authentication, consent, and account management than a homegrown login flow. Custom builds can make sense for very specific product needs, but they require strong security discipline and ongoing maintenance. A good freelancer will explain when to configure, extend, or replace the existing setup.
The average hourly rate of freelancers in Germany who have used Customer Identity and Access Management in their recent projects is 110 €, which corresponds to a daily rate of about 880 € based on an 8-hour working day.
Of the freelancers in Germany who have used Customer Identity and Access Management in their recent projects, 100% hold at least a Bachelor's degree and 57% hold at least a Master's degree.
On average, freelancers in Germany who have used Customer Identity and Access Management in their recent projects have 16 years of professional experience, with a single engagement typically lasting around 2 years.
The most common languages among freelancers in Germany who have used Customer Identity and Access Management in their recent projects are English (100%), German (91%), and French (18%).
The most common industries among freelancers in Germany who have used Customer Identity and Access Management in their recent projects are Information Technology (100%), Automotive (45%), and Manufacturing (45%).
The most common business areas among freelancers in Germany who have used Customer Identity and Access Management in their recent projects are Information Technology (100%), Product Development (100%), and Project Management (73%).
Main locations of FRATCH Experts, who have recently used Customer Identity and Access Management
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin Hamburg Munich Cologne Frankfurt Stuttgart Dusseldorf Leipzig Dortmund Essen Bremen Dresden Hanover Nuremberg Request a free demo
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Philipp Thomaschewski
FRATCH CEO
