Customer Identity and Access Management Experts in Germany
for secure customer journeys, matched in minutes with vetted and available freelancersHire experts who design customer login, consent and access flows, connect identity providers, and protect high-volume digital services. Get fast, precise matching with vetted, available freelancers for remote or on-site work in Germany.
Meet FRATCH Experts in Germany, who have recently used Customer Identity and Access Management
Stefan R.
Last position:
Senior Product Owner at Bosch & ETAS Automotive
- Product Owner for the Digital Delivery team
- Company-wide Bosch digitalization project for software deliveries
- Technologies: SAP EMS, JFrog, Revenera
- Conducting PI Plannings
David R.
Last position:
Lead Developer/Technical Architect
- Design, extension, and implementation of interfaces (REST, GraphQL, Kafka)
- Architecture and implementation of cloud-native microservices on Azure Kubernetes Service
- Domain-Driven Design, Event-Driven Architecture with Kafka
- Development of an extensive query engine for REST endpoints based on business objects
- Design and implementation of master data classification using machine learning algorithms (Weka library, Spotify Voyager)
- Analysis and evaluation of complex load test scenarios and derivation of optimizations
- Increase in system resilience (Kafka error handling, circuit breaker, sidecar service mesh in Go)
- Integration with CIAM systems (asynchronous real-time synchronization and definition of data ownership, authorization, authentication)
- Connection to Azure ServiceBus (AMQP protocol)
- Design and implementation of complex authorization concepts (including delegated administration)
- Documentation of the results (Confluence, architecture descriptions, architecture decisions)
Sridhar H.
Last position:
SAP CX Consultant at Anonymous
- Stack: SAP Commerce 2011 (B2C).
- Migrating the data from Stibo system to SAP Commerce Cloud.
- Mapping the data from Stibo system to SAP Commerce Cloud.
- Integrating hot folders to support multiple countries and languages.
- Integrating validation tools for migrated data and generating validation reports.
Bennet P.
Last position:
Content Creator
- Took a year off the software world to build skills in storytelling and social media management
- Grew a YouTube channel in the motorcycle niche to over 3000 subscribers in less than a year in the German speaking market alone
Nikolas R.
Last position:
Data Protection Coordinator for Online-Services and Tracking-Technology at Telefónica Germany GmbH & Co. OHG
As a bridge between Legal, IT, and Marketing, my responsibilities include conducting technical due diligence, documentation, and designing privacy-compliant IT functions across multiple B2P Telefónica Germany brands as part of the RAITT digitalization program. Focused on aligning web and app services with GDPR, TDDDG, and Privacy by Design & Default principles.
Core responsibilities included analysing and visualising data flows across customer journeys, validating tracking and martech integrations, and supporting IT teams in designing privacy-compliant digital architectures. Delivered documentation for internal legal assessments and maintained OneTrust governance and cookie-banner accuracy.
Services and technologies involved:
- Identity & Authentication: CIAM (OAuth2, OIDC), login and session handling, customer account services
- Analytics & Measurement: Google Analytics (GA4), Google Tag Manager (Server-side Tagging & Data Stream Design), event tracking and tagging
- Advertising & Attribution: Google Ads, Google DoubleClick / Campaign Manager, Meta Pixel, affiliate partner integrations
- Experience & Personalisation: Adobe Experience Manager (AEM), Adobe Target, Adobe Experience Platform (AEP), Adobe Edge Network
- Security & Delivery: Cloudflare (CDN), PayPal FraudNet
- Compliance & Governance: OneTrust CMP, consent categories, cookie governance, TDDDG-compliant banner logic
- General web/app services: partner APIs, data transfers, tracking schemas, consent-dependent data activation
Michael V.
Last position:
AI Project Management and Governance Setup at Geno Verband Neu-Isenburg
- Creating AI governance, especially including the works council
- Drafting the AI framework works agreement, MS Copilot works agreement, and AI testing schemes
Neda L.
Last position:
Business & Implementation Consultant for SAP® CDC (B2B)
Conception, development and implementation of Customer Identity and Access Management processes (CIAM) and Enterprise Consent and Preferences Management using SAP® CDC for digital B2B customer identities
Requirements analysis, consulting, and architecture conception
Conceptualization of process implementation, customization, and development in SAP CDC
Support for SAP CDC integration to SAP Commerce Cloud
Support for integrating other surrounding systems via SAP CDC WebSDK, Webhooks, REST API, identity federation via OpenID Connect
Migration of existing customer and consent data from multiple sources
Functional and integration testing, as well as coordination of acceptance tests
Alexey G.
Last position:
Cloud Architect & DevOps, Head of Architecture at ProSiebenSat.1 Digital GmbH / Seven.One Entertainment Group GmbH
- Co-authored enterprise cloud strategy including security and governance frameworks for 5 subsidiaries, and implemented part of the governance automation.
- Performed regular cloud cost optimization reviews across 10 teams resulting in ~20% cost reduction.
- Led the technology selection for the migration of in-house CIAM for 25M+ accounts to a SaaS solution, and worked with the product team through the migration.
- Supervised the technology selection and designed the architecture and delivery pipelines for the multi-tenant digital news and sports publishing platform, enabling ~250 editors within ~6 months of development start.
- Led the implementation of a multi-brand design system from idea and technical concept to implementation and rollout, enabling rapid UI prototyping for new products in a matter of hours.
- Managed a team of 4 architects and accelerated the professional growth of team members.
- Technologies: AWS cloud, Microservices, Docker, Python, Kafka, JavaScript, TypeScript, React.js, Node.js, GraphQL, REST, Gitlab CI, Visual Studio Code, git.
Tarik H.
Last position:
Technical Product / Digital Asset Owner at Sodexo Pass & Benefit Services
- Migration of 3 DE/AT payment iOS/Android apps and web portal to global solution
- Performed a fit gap analysis for 6 consumer apps vs. global solution
- Managed the migration project to global CWC solution, developed end-to-end tests for backend systems, Pi Planning, release planning
Sisco S.
Last position:
Director Data Strategy at ProSiebenSat.1 Digital Data GmbH
- Strategic and operational responsibility for group-wide data management in the area of Customer Identity & Access Management (CIAM).
- Business owner of the group-wide CIAM solution 7Pass and the netID SSO standard.
- Established and managed data governance structures and data processes.
- Defined and implemented policies for data quality, data security, and data usage.
- Planned, executed, and led a comprehensive organizational and process restructuring, including due diligence, tenders, and migration to the group's platforms (streaming, e-commerce, publishing).
- Successfully achieved ISO-27001 certification for the entire division.
- Led an interdisciplinary team and managed multiple external service providers.
- Responsible for B2B account management, contract negotiations, and partner management.
Nibedita N.
Last position:
Technical Consultant at Adobe Systems India Pvt. Ltd.
- Implemented AJO (Adobe Journey Optimizer)-AEP (Adobe Experience Platform) integration with AEM for an Australian Govt. project which has a significant business impact in terms of how AEP manages the customer data and engages the customer with AJO driven push notifications, Email etc.
- Developed a POC to integrate AEM-FTP and set up monitoring alert by Sling Job.
- Implemented Groovy scripts which help to modify the JCR nodes without touching the core code.
- Developed and optimized pipeline code for DEV deployment using Bitbucket. Enhanced security by modifying the pipeline to utilize repository variables from Bitbucket, effectively replacing all sensitive hardcoded values within the code repository.
- Implemented complex components such as Listicle component which dynamically fetch and display content from the experience fragments and leveraged sling model, services to streamline the integration process and created custom dialog validation for components which help me brush up my front-end knowledge as well.
- Created MCP tool for deleting old packages in higher environments e.g. UAT, stage as part of maintenance task.
- Implemented custom rollout configuration for a component which gets populated by experience fragments for all locales.
- Developed a custom solution where sitemap reads custom GWS URLs from the ACS commons list.
- Consistently created JUnit test classes as part of my day-to-day activity to increase code coverage for the entire code base.
- Explored on useful tools like Bulk Template/component updater tool, Content Sync tool (which can sync content from higher environment to local without creating any package) etc. and brought them to the team’s attention by documenting and providing demos on them.
- Gained limited experience on OneTrust, Lionbridge interface for AEM related cookie and translation tasks.
- Actively supported the team members in a cross-functional team and regularly participated to meet the code quality standards.
Discover over 15,000 top freelancers
Statistics of experts using Customer Identity and Access Management
Aggregated from the professional profiles of matched freelancers.
Experience
16 years
Position duration
2.1 years
Positions per freelancer
10
Top business areas
Information Technology, Product Development, Project Management
Top industries
Information Technology, Automotive, Manufacturing
Certification focus areas
Information Technology, Project Management, Business Intelligence
Bachelor's degree or higher
100%
Master's degree or higher
57%
Certifications per freelancer
3
Most common languages
English, German, French
Speak two or more languages
91%
Based on our profile pool as of 29 Oct 2026.
Daily rate distribution
The chart shows how the daily rates of experts in this technology in Germany are distributed, based on recent contracts on our platform. Each bar covers a rate range — its height shows the share of experts charging within that range.
Average rates of experts in Germany using Customer Identity and Access Management
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 29 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
Customer Identity and Access Management experts industry focus
See which industries our matched freelancers work in most often — every figure is calculated live from the freelancers on FRATCH.
- Information Technology (100%)
- Automotive (45%)
- Manufacturing (45%)
- Professional Services (45%)
- Banking and Finance (36%)
- Healthcare (36%)
- Media and Entertainment (36%)
- Retail (36%)
Please note that freelancers can work across multiple industries, so percentages overlap.
About the technology
Customer identity foundations
Customer Identity and Access Management, often called CIAM, manages how customers register, sign in, consent to data use and access digital services. It combines identity proofing, authentication, authorization, profile management and privacy controls in one customer-focused layer. Unlike workforce identity, CIAM must support frictionless journeys, public-facing scale and many customer types.
What CIAM builds
CIAM specialists create secure identity journeys for websites, mobile apps, portals and connected products. Typical deliverables include:
- Registration, login, account recovery and passwordless access
- Single sign-on across brands, channels and customer accounts
- Consent, preference and profile management
- Role-based and attribute-based access for customer services
- APIs that expose identity functions to applications and partners
Ecosystem and tooling
A CIAM project may use platforms such as Okta Customer Identity, Auth0, Microsoft Entra External ID, PingOne for Customers or Keycloak. Strong specialists work with OAuth 2.0, OpenID Connect, SAML, JWT, WebAuthn and multifactor authentication. They also connect customer identity to CRM, commerce, marketing, support and data systems through APIs and event-driven integrations.
When companies need experts
Companies bring in freelance CIAM expertise when a customer portal is being launched, several brands must share identity, or an ageing login system needs replacement. External specialists are also useful after acquisitions, during cloud migrations and when security, consent or account recovery creates customer friction. In Germany, they often support retail, finance, manufacturing, media and travel services with remote teams or on-site workshops.
Delivery and integration skills
Good delivery starts with a clear identity model, threat assessment and migration plan. Specialists map user journeys, define claims and access policies, configure environments, build integrations and automate testing. They should understand data protection requirements without treating compliance as a substitute for sound security design, and they should document operational ownership for internal teams.
Signs of strong specialists
Look for professionals who can explain security decisions in customer language and make trade-offs visible. Useful evidence includes:
- A careful approach to account takeover, fraud and credential recovery
- Experience migrating identities without avoidable customer lockouts
- Testing of authentication, authorization, consent and edge cases
- Practical monitoring for login failures, suspicious activity and service health
- Clear runbooks, integration documentation and knowledge transfer
Strong CIAM work balances protection with conversion. The best specialists improve the complete journey while keeping identity data, permissions and recovery paths under control.
Frequently asked questions
Not sure where to start with Customer Identity and Access Management? These answers cover the essentials.
Customer Identity and Access Management is used to manage registration, login, authentication, authorization, consent and customer profiles across digital channels. It gives companies one controlled identity layer for websites, apps, portals and connected products.
CIAM serves external customers, while workforce identity management serves employees and internal users. Customer identity systems prioritize easy onboarding, social or passwordless login, consent, account recovery and integration across public-facing services.
A strong Customer Identity and Access Management specialist should understand OAuth 2.0, OpenID Connect, SAML, JWT, WebAuthn and multifactor authentication. API design, cloud infrastructure, threat modeling, data protection, CRM integration and migration planning are also valuable.
A CIAM project can range from configuring a managed identity service to replacing a legacy customer database and migrating accounts. The right level of experience depends on user journeys, integrations, regulatory constraints, migration risk and the number of channels involved.
Customer Identity and Access Management work is often suitable for remote collaboration from Germany because configuration, API work, testing and documentation can be handled online. On-site workshops may still help with journey mapping, stakeholder decisions and migration planning, especially in larger organizations.
Ask a CIAM specialist to explain an identity model, recovery flow and migration approach in concrete terms. Review how they handle account takeover, authorization errors, consent, monitoring, testing and customer lockout scenarios rather than judging quality by platform familiarity alone.
Customer Identity and Access Management projects commonly consider Okta Customer Identity, Auth0, Microsoft Entra External ID, PingOne for Customers and Keycloak. The best choice depends on integration needs, control requirements, hosting preferences, authentication methods and the skills available to operate it.
A CIAM specialist should clarify the existing identity store, target channels, authentication methods, migration constraints, ownership model and security expectations. They should also confirm whether the work covers discovery, configuration, custom integration, testing, rollout support or ongoing operations.
The average hourly rate of freelancers in Germany who have used Customer Identity and Access Management in their recent projects is 110 €, which corresponds to a daily rate of about 881 € based on an 8-hour working day.
Of the freelancers in Germany who have used Customer Identity and Access Management in their recent projects, 100% hold at least a Bachelor's degree and 57% hold at least a Master's degree.
On average, freelancers in Germany who have used Customer Identity and Access Management in their recent projects have 16 years of professional experience, with a single engagement typically lasting around 2.1 years.
The most common languages among freelancers in Germany who have used Customer Identity and Access Management in their recent projects are English (100%), German (91%), and French (18%).
The most common industries among freelancers in Germany who have used Customer Identity and Access Management in their recent projects are Information Technology (100%), Automotive (45%), and Manufacturing (45%).
The most common business areas among freelancers in Germany who have used Customer Identity and Access Management in their recent projects are Information Technology (100%), Product Development (100%), and Project Management (73%).
Main locations of FRATCH Experts, who have recently used Customer Identity and Access Management
Our freelancers and interim experts are at home across the DACH region — available on-site in the major business hubs or fully remote. Choose a location to discover matched specialists, local market insights and up-to-date availability.
Berlin Hamburg Munich Cologne Frankfurt Stuttgart Dusseldorf Leipzig Dortmund Essen Bremen Dresden Hanover Nuremberg Request a free demo
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Philipp Thomaschewski
FRATCH CEO
