Artificial Intelligence Experts in Vienna

Datacenter audit and subsequent transformation program

• Initial situation: Following a critical outage, the datacenter was considered the cause. A traditional audit was to be put out to tender.
• My diagnosis: The technical architecture was not the core problem. The key issues were the incident, diagnosis, and recovery processes, as well as a lack of transparency regarding costs and dependencies.
• Impact: The audit was implemented pragmatically in-house. The results and budget foundations became the basis for a multi-year international transformation program. I was then retained as the preferred candidate for a central transformation stream.

• Consulting and interim management at the interface between IT operations and regulation
• Impact analysis and implementation planning for NISG 2026 and the EU AI Act, including risk management and reporting and evidence processes
• Training for governing bodies and employees on regulatory obligations
• Lectures in Data & Information Management and Human-Machine Interaction at University of Applied Sciences Burgenland, since 2023
• Supervision of master’s theses and participation in the examination board
• Presentations for business and educational institutions
• Design and development of data and AI products, platforms and pipelines
• Privacy-first architectures and zero-knowledge encryption, cloud-native on EU infrastructure
• MLOps and AIOps in live operations
• Own applications under own brand: shared codebase, separate delivery for each target device
• AI-assisted software development (vibe coding), complete agentic pipelines, code generation, implementation, automated testing, CI/CD and release cycles
• Publications on the EU AI Act, NIS2, DORA, CRA and CER as an integrated governance system
• Publications on data sovereignty, cloud economics and industrial image processing
• AI governance / compliance: data quality, Responsible AI, EU AI Act readiness, risk classification, AI ethics

I build. I advise. I think in systems. After years leading digital transformation at scale — Accenture, BP, Lidl — I made a deliberate choice: trade platform dependency for structural independence. My focus is at the intersection of AI systems, product strategy, and venture thinking. I work with operators and founders who want to move fast without losing control — of their data, their stack, their direction.

Technologies: Azure DevOps, Jira, Confluence, Office 365 (Teams, PowerPoint, Copilot, Excel, SharePoint, Forms, OneNote, PowerAutomate, Word), DataDog, Conceptboard, Python, AWS, Claude, Perplexity Methodology: Scrum

• Steering and supporting the organization in introducing Scrum and a SAFe-inspired quarterly roadmap and portfolio planning at program level.
• Servant leadership for Scrum teams and managers to achieve quarterly goals and measurably increase value creation for internal and external customers.
• Designing and building efficient communication and collaboration structures between multiple development teams and central stakeholders in the organization.
• Moderating and facilitating cross-functional workshops and management meetings to align on shared goals.
• Coaching leaders, Product Owners, and development teams on agile values, role understanding, and scaled ways of working (Scrum, SAFe, Business Agility).
• Removing structural obstacles at team and organizational level through targeted impediment management and escalation processes.
• Enabling teams to become more self-organized, accountable, and end-to-end responsible along the value streams.
• Individual coaching of key people (Product Owners, Chapter Leads, Scrum Masters) to strengthen their impact in the transformation program.
• Organization-wide identification, planning, and implementation of process, structure, and tool improvements to sustainably increase efficiency, throughput, and value creation.
• Close support for Product Owners in stakeholder management, business value prioritization, product strategy, roadmap planning, and effective collaboration with development teams.
• Introducing, governing, and scaling Azure DevOps as the central project and product management tool, including coaching the organization on usage, reporting, and alignment at all levels.

Achievements:

• Clear increase in visibility, transparency, and perceived value creation of the development teams within the overall organization.
• Noticeable improvement in communication between development, business, and other stakeholders.
• Optimization of work processes, workflow, and backlog structures, which reduced lead times, sharpened priorities, and sustainably increased team effectiveness.

• Designed and built a next-generation NLP platform to accelerate sales-driven customer service through intelligent request analysis and routing, reducing average customer query response time by 30%.
• Architected a hybrid NLP system combining Large Language Models (LLMs) with traditional NLP pipelines for robust, explainable results.
• Developed request classification and routing mechanisms to accelerate customer support teams in handling customer queries faster and more accurately.
• Optimized LLM based data extraction and classification with context engineering.
• Integrated the platform into customer service processes, reducing response times and enhancing workforce efficiency.

• Support for the introduction of new digital exchange and communication structures as part of an organization-wide transformation project
• Conception, setup, and operational management of Viva Engage communities within the intranet as part of the rollout of new digital exchange and communication formats
• Planning and support of the pilot phase and the initial operational phase, including feedback and optimization loops
• Onboarding and enablement of employees and leaders in the use of new digital exchange formats
• Development of change management and activation measures to drive participation and adoption
• Moderation of discussions and creation of guidelines, FAQs, and netiquette
• Editorial and content strategy, including leadership communication
• Adaptation and implementation of central concepts and communication guidelines to organization-specific requirements
• Monitoring, reporting, and derivation of optimization measures
• Coordination with IT, data protection, communications, and business units

• Develop AWS-based components connecting Python backend services to React/TypeScript frontends.
• Improve database queries and application workflows for document processing and screening.
• Evaluate LLM retrieval and document-review workflows as part of the product stack.

• Scope development and project planning
• Stakeholder management
• Process analysis and adaptation
• Development of reporting structures
• Establishment of joint communication structures
• Training concept
• Order processing and cost tracking

Project Tech Stack: Python, AWS, Azure, FastAPI, openai, pandas, unittest/pymock

Achievements:

• Engineered automated data extraction pipelines to transform complex Excel datasets into structured formats via LLM-driven workflows.
• Architected a generative slide-deck engine that translates natural language prompts into formatted presentation assets.
• Integrated advanced LLM capabilities with the OpenAI Response API, implementing sophisticated tool-calling and structured output logic.
• Developed and containerized scalable backend microservice using FastAPI, Docker, and OpenShift to host and serve agentic skills.

• Main tasks and responsibilities: development, acquisition, sales, consulting, and controlling
• Area of work or industry: Software as a Service in AI compliance and consulting

Selection of client projects:

• Creation and operation of an AI governance platform, including training content on the use of AI in companies
• Design, setup, and operation of the ISO 42001 management system at PaiperOne with certification by TÜV
• Auditor according to ISO 17024 at Austrian Standards for the "AI Manager"
• AI training for staff of two Austrian publishing groups
• AI training for the management level at the State of Lower Austria
• AI strategy workshop for a municipality in Styria and a municipality in Salzburg
• AI workshops for the House of Digitalization in Tulln
• AI training for municipalities at KDZ
• Delivery of training on "Certified AI Compliance Officer" at the Academy for Internal Audit
• Organizational consulting on AI governance at ÖGK
• Project support for the "homepage chatbot" at öbv
• Certification exams at Austrian Standards

• Migrating from VMware to OpenShift Virtualization, 40+ workstreams / projects in parallel (Small- to Medium Sized VM Operators / Critical Factory Workload Owners / Large-Scale Data Center Operators)

• Organizational Design: Strategic realignment of the organizational structure to increase operational excellence and prepare for a scaled shared service model.
• Tech-Driven HR Transformation: Supporting process optimization through the integration of modern automation solutions and AI-powered tools to increase efficiency in workforce management.
• Strategic Change & Rightsizing: Design of a change-management framework to align personnel resources with a new, centralized steering model.

• Foundational member of the backend TypeScript team, responsible for translating the initial product concept into a fully functional platform.
• Architected the core resource discovery engine for Azure and AWS, successfully enabling the frontend to visualize complex cloud environments and empowering the AI to evaluate architectural patterns.
• Engineered and scaled distributed APIs and dynamic CosmosDB schemas, ensuring the database and backend architecture could seamlessly adapt to rapidly evolving product requirements.
• Accelerated cross-functional testing by developing custom data-generation tools, allowing the AI and frontend teams to simulate and test against large-scale, artificial cloud architectures.
• Drove end-to-end feature delivery by partnering closely with AI, frontend, and business stakeholders to align technical implementation with the strategic vision of the Dawnguard platform.

• Design and deploy production multilingual AI voice-agent solutions for customer service, lead capture, after-hours support and front-office automation use cases.
• Delivered three client implementations spanning Europe, Asia and North America, including multilingual support, sales/lead-capture and privacy-sensitive intake workflows.
• Translate business requirements into conversation flows, prompt architecture, knowledge grounding, fallback and handoff logic, guardrails, consent gates and structured data capture; production support deployments include knowledge bases of approximately 1,000 grounded Q&A entries per language.
• Build scenario-based evaluation and regression QA covering normal flows, edge cases, failure modes, handoff behaviour and acceptance criteria; coordinate fixes through production readiness and rollout.
• Work hands-on across Retell, ElevenLabs Agents, Twilio, Supabase/PostgreSQL, Vercel, APIs/webhooks and CRM workflows; lead discovery, demos, solution shaping and cross-functional delivery.

Sector: AI voice automation / customer workflow design