Stefan David-Quality and Risk Manager
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Experience
Quality and Risk Manager
Tridonic GmbH
- Point of contact for customers and insurers for all major complaints (complaint management)
- Monitoring product quality through cyclical reviews
- Deputy head of quality management (2009 to 2019)
- Establishment of risk management within Tridonic GmbH
- Internal auditor training and conducting audits
- Meeting legal requirements by participating in the establishment of risk management in the Zumtobel Group
- Definition and selection of the risk software R2C
- Implementation of the risk software in the Tridonic subgroup
- Porting the returns system from MS Office to the SAP system including extensive customization (SAP customizing)
Head of Customer Service
Tridonic GmbH
- Managing a team of 9 employees
- Monitoring the processing and analysis of returns
- Developing and implementing the necessary workflow, including direct transfer of return order data from SAP to the returns system
- Introduction of a returns system, planning and implementation as a pilot project, specification and implementation based on the Microsoft Office suite (including programming)
Application Engineer
Tridonic GmbH
- Responsible for all customers in the UK and Southern Europe
Customer Service Engineer
Advantest (Europe) GmbH
Industry Experience
See where this freelancer has spent most of their professional time.
Experienced in Manufacturing.
Business Area Experience
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Experienced in Customer Service, Information Technology, Quality Assurance, Project Management, and Sales.
Summary
- Engineer for electronics, measurement and control engineering
- 32 years of professional experience, including 21 years in quality management (ISO 9001, 14001)
- Experienced in setting up, maintaining and further developing the QMS and familiar with QM tools such as 8D, FMEA, PDCA, BSC, event/fault tree
- Completed internal auditor training and familiar with certifications
- Experienced in further developing processes
- Six Sigma Green Belt
Skills
Ms Office Word, Excel, Outlook, Powerpoint
Sap Power User, Business Warehouse
Operating Systems: Ms Windows, Unix Solaris, Linux
Others: Ms Vba+, Matlab, Mindmap, Ibs Caq, Schleupen R2c
Responsible And Point Of Contact For Internal Quality Issues
Interface Between Sales And Production Regarding Deadlines, Costs And Quality
Assessment And Evaluation Of Process Risks
Assessment And Evaluation Of Product Risks
Establishment And Assurance Of Insurance Management For Product Warranty
Identification Of Quality Deviations, Deviation Analysis And Cost Accounting
Reporting To Management And Third Parties
Initiation And Evaluation Of Corrective And Preventive Actions
Languages
Education
Neu-Technikum Buchs
Graduated as engineer (HTL/NTB) · Electronics, measurement and control engineering · Buchs, Switzerland
Gymnasium Dornbirn
Dornbirn, Austria
Volksschule Dornbirn
Dornbirn, Austria
Certifications & licenses
Auditor
Six Sigma Green Belt
Statistics
Experience
Global Experience
Expertise
Qualifications
Profile
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