Muhammad Bilal-Assistant Manager – ADC Support & Operations
Check rate
Experience
Assistant Manager – ADC Support & Operations
Habib Bank Limited
- Led a 5-member team to deploy mobile banking solutions for 500,000+ users, improving service efficiency by 30%.
- Collaborated with vendors to upgrade CRM systems, reducing technical errors by 25%.
- Conducted market analysis to identify fintech trends, influencing branch-level strategies.
ADC Support Engineer
Bank Islami Pakistan Limited
- Managed IT projects for 50+ ATMs and self-service terminals, cutting operational costs by 15%.
- Analyzed user data to optimize workflows, increasing customer satisfaction by 20%.
- Implemented cross-functional collaboration strategies to improve project outcomes.
- Conducted market and trend analysis to inform strategic decision-making.
QA Intern
Qoradata
- Developed 200+ test cases using JIRA, ensuring compliance with SDLC standards and reducing critical defects in 5+ banking software releases.
- Streamlined regression testing for 5 product launches, cutting post-launch bugs by 40% via optimized workflows and defect prioritization.
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Banking and Finance.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Business Intelligence, Information Technology, Project Management, Operations, and Quality Assurance.
Summary
IT project management professional with 3+ years of experience in PMO support, service desk operations, and cross-functional coordination. Skilled in project planning, RAID tracking, Steering Committee preparation, and supporting both Agile and predictive project environments. Strong analytical mindset with hands-on experience in CRM systems, QA processes, and technology-driven process improvement.
Skills
- Business Analysis
- Agile Principles
- Customise Project Methodologies
- Project Management Process
- Time Management-
- Microsoft Office
- Microsoft Word
- Outlook
- Analytical Skills
- Team-Work Oriented
- Good Listener And Communicator
- Critical Thinking
- Motivated
- Decision-Making
- Organizational And Planning Skills
- Responsibility
- Zoom
- Written And Verbal Skills
- Reliability
- Microsoft Excel
- Strategic Planning
- Scope Management
- Vendor Management
Languages
Education
Fachhochschule Südwestfalen
Bachelor · Business Administration with Informatics · Soest, Germany
Usman Institute of Technology
Bachelor · Computer Science · Karachi, Pakistan
Certifications & licenses
Project Management Institute
IT Support Technical Skills Bootcamp
Job skill share Community
Statistics
Experience
Global experience
Expertise
Qualifications
Profile
Frequently asked questions
Have questions? Find more information here.
Muhammad is based in Hamm, Germany.
Muhammad speaks the following languages: Urdu (Native), English (Advanced), German (Intermediate).
Muhammad has at least 3 years of experience. During this time, Muhammad has worked in at least 3 different roles and for 3 different companies. The average length of individual experience is 1 year and 11 months. Note that Muhammad may not have shared all experience and actually has more experience.
Based on recent experience, Muhammad would be well-suited for roles such as: Assistant Manager – ADC Support & Operations, ADC Support Engineer, QA Intern.
Muhammad's most recent position is Assistant Manager – ADC Support & Operations at Habib Bank Limited.
In recent years, Muhammad has worked for Habib Bank Limited and Bank Islami Pakistan Limited.
Muhammad is most experienced in industries like Banking and Finance.
Muhammad is most experienced in business areas like Business Intelligence, Information Technology, and Project Management. Muhammad also has some experience in Operations and Quality Assurance.
Muhammad holds a Bachelor in Business Administration with Informatics from Fachhochschule Südwestfalen and a Bachelor in Computer Science from Usman Institute of Technology.
Muhammad has 2 certificates. These include: Certified Associate In Project Management (CAPM) and IT Support Technical Skills Bootcamp.
The availability of Muhammad needs to be confirmed.
Daily rate distribution
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Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 7 Sep 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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