Muhammad Bilal - Assistant Manager – ADC Support & Operations

Q: Where is Muhammad based?

Muhammad is based in Hamm, Germany .

Q: What languages does Muhammad speak?

Muhammad speaks the following languages: Urdu (Native), English (Advanced), German (Intermediate) .

Q: How many years of experience does Muhammad have?

Muhammad has at least 3 years of experience. During this time, Muhammad has worked in at least 3 different roles and for 3 different companies . The average length of individual experience is 1 year and 11 months . Note that Muhammad may not have shared all experience and actually has more experience.

Q: What is Muhammad's latest experience?

Muhammad's most recent position is Assistant Manager – ADC Support & Operations at Habib Bank Limited .

Q: What companies has Muhammad worked for in recent years?

In recent years, Muhammad has worked for Habib Bank Limited and Bank Islami Pakistan Limited .

Q: Which industries is Muhammad most experienced in?

Muhammad is most experienced in industries like Banking and Finance .

Q: Which business areas is Muhammad most experienced in?

Muhammad is most experienced in business areas like Business Intelligence , Information Technology , and Project Management . Muhammad also has some experience in Operations and Quality Assurance .

Q: What is Muhammad's education?

Muhammad holds a Bachelor in Business Administration with Informatics from Fachhochschule Südwestfalen and a Bachelor in Computer Science from Usman Institute of Technology .

Q: Does Muhammad have any certificates?

Muhammad has 2 certificates . These include: Certified Associate In Project Management (CAPM) and IT Support Technical Skills Bootcamp .

Recommended expert

Hamm, Germany

Experience

Oct 2021 - Apr 2022

7 months

Karachi, Pakistan

Assistant Manager – ADC Support & Operations

Habib Bank Limited

Led a 5-member team to deploy mobile banking solutions for 500,000+ users, improving service efficiency by 30%.
Collaborated with vendors to upgrade CRM systems, reducing technical errors by 25%.
Conducted market analysis to identify fintech trends, influencing branch-level strategies.

Nov 2019 - Oct 2021

2 years

Karachi, Pakistan

ADC Support Engineer

Bank Islami Pakistan Limited

Managed IT projects for 50+ ATMs and self-service terminals, cutting operational costs by 15%.
Analyzed user data to optimize workflows, increasing customer satisfaction by 20%.
Implemented cross-functional collaboration strategies to improve project outcomes.
Conducted market and trend analysis to inform strategic decision-making.

May 2019 - Aug 2019

4 months

Karachi, Pakistan

QA Intern

Qoradata

Developed 200+ test cases using JIRA, ensuring compliance with SDLC standards and reducing critical defects in 5+ banking software releases.
Streamlined regression testing for 5 product launches, cutting post-launch bugs by 40% via optimized workflows and defect prioritization.

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Banking and Finance.

Banking and Finance

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Business Intelligence, Information Technology, Project Management, Operations, and Quality Assurance.

Business Intelligence

Information Technology

Project Management

Operations

Quality Assurance

Summary

IT project management professional with 3+ years of experience in PMO support, service desk operations, and cross-functional coordination. Skilled in project planning, RAID tracking, Steering Committee preparation, and supporting both Agile and predictive project environments. Strong analytical mindset with hands-on experience in CRM systems, QA processes, and technology-driven process improvement.

Skills

Business Analysis
Agile Principles
Customise Project Methodologies
Project Management Process
Time Management-
Microsoft Office
Microsoft Word
Outlook
Analytical Skills
Team-work Oriented
Good Listener And Communicator
Critical Thinking
Motivated
Decision-making
Organizational And Planning Skills
Responsibility
Zoom
Written And Verbal Skills
Reliability
Microsoft Excel
Strategic Planning
Scope Management
Vendor Management

Languages

Urdu

Native

English

Advanced

German

Intermediate

Education

Oct 2022 - Present

Fachhochschule Südwestfalen

Bachelor · Business Administration with Informatics · Soest, Germany

Sep 2014 - Jun 2018

Usman Institute of Technology

Bachelor · Computer Science · Karachi, Pakistan

Certifications & licenses

Certified Associate In Project Management (CAPM)

Project Management Institute

IT Support Technical Skills Bootcamp

Job skill share Community

Statistics

Experience

Total positions 3

Experience in Banking and Finance 2.5 y

Avg length 11 m

Longest experience 1 y 11 m

Global Experience

Countries worked in 1 (Pakistan)

Primary country Pakistan

Expertise

Recent roles Assistant Manager – ADC Support & Operations, ADC Support Engineer, QA Intern

Main industries Banking and Finance

Main business areas Business Intelligence, Information Technology, Project Management

Qualifications

Highest degree Bachelor

Certifications earned 2

Profile

Created

February 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Muhammad based?

Muhammad is based in Hamm, Germany.

What languages does Muhammad speak?

Muhammad speaks the following languages: Urdu (Native), English (Advanced), German (Intermediate).

How many years of experience does Muhammad have?

Muhammad has at least 3 years of experience. During this time, Muhammad has worked in at least 3 different roles and for 3 different companies. The average length of individual experience is 1 year and 11 months. Note that Muhammad may not have shared all experience and actually has more experience.

What roles would Muhammad be best suited for?

Based on recent experience, Muhammad would be well-suited for roles such as: Assistant Manager – ADC Support & Operations, ADC Support Engineer, QA Intern.

What is Muhammad's latest experience?

Muhammad's most recent position is Assistant Manager – ADC Support & Operations at Habib Bank Limited.

What companies has Muhammad worked for in recent years?

In recent years, Muhammad has worked for Habib Bank Limited and Bank Islami Pakistan Limited.

Which industries is Muhammad most experienced in?

Muhammad is most experienced in industries like Banking and Finance.

Which business areas is Muhammad most experienced in?

Muhammad is most experienced in business areas like Business Intelligence, Information Technology, and Project Management. Muhammad also has some experience in Operations and Quality Assurance.

What is Muhammad's education?

Muhammad holds a Bachelor in Business Administration with Informatics from Fachhochschule Südwestfalen and a Bachelor in Computer Science from Usman Institute of Technology.

Does Muhammad have any certificates?

Muhammad has 2 certificates. These include: Certified Associate In Project Management (CAPM) and IT Support Technical Skills Bootcamp.

What is the availability of Muhammad?

Muhammad is immediately available for suitable projects.

What is the rate of Muhammad?

Muhammad's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.