Ikechukwu O.-Business, Product & Data Analyst | Product Owner / Product Manager | ITSM & Agile Delivery
Check rate
Experience
Expert AI Trainer
Mercor
- Review, label and evaluate finance/economics training data, strengthening the quality of datasets used to train and assess AI models.
- Analyse complex prompts and model outputs across finance, macroeconomics, microeconomics, behavioural economics, statistics and mathematics, making judgement calls where instructions are nuanced or incomplete.
- Feed back recurring data-quality issues, edge cases and annotation ambiguities to technical teams, improving task design and review consistency.
- Apply domain knowledge to curate examples that test reasoning, quantitative accuracy and economic interpretation rather than simple keyword matching.
Data Business Analyst (ITSM)
Anglian Water
- Used ServiceNow and ITSM process data to identify service bottlenecks, recurring incidents and process weaknesses across onboarding, endpoint access and service delivery.
- Produced ITSM maturity reviews for process management teams, giving service owners clearer evidence on gaps, support risks and improvement priorities.
- Converted root-cause findings into practical recommendations for service quality, operational control and Ofwat-facing readiness.
- Worked with service owners, technology teams and process leads to turn user pain points into requirements, process changes and measurable improvement actions.
Energy Data Business / Financial Analyst
Cross-border Information
- Analysed energy trading, financing and risk-management data to highlight trends, anomalies and insights for commercial and delivery stakeholders.
- Worked with traders, risk managers, project managers, developers and vendors to clarify requirements for energy systems and risk-management workflows.
- Supported delivery by translating business needs into requirements, process maps and data/reporting expectations, including exposure to ETRM concepts.
- Helped delivery teams surface blockers early by combining stakeholder feedback with data-led analysis of project and operational challenges.
Data Insights Lead / Product Manager
Anglian Water
- Led analysis of ITSM process data, turning fragmented service information into improvement opportunities for service management teams.
- Applied data cataloguing and classification approaches to ITSM processes, improving how service data could be understood, governed and reused.
- Reviewed process maturity across service functions and presented findings in a way that supported prioritisation and decision-making.
- Partnered with stakeholders to shape insight requirements, identify process gaps and move from analysis into delivery actions.
Finance & Business Analyst
Capsule FinTech for MSMEs
- Mapped end-to-end remittance and lending value streams from user onboarding and transaction initiation through credit scoring, compliance checks and back-office processing.
- Identified process waste, control gaps and optimisation opportunities across customer journeys, operational workflows and data handoffs.
- Worked with data engineering teams to define source-data mappings, business rules, reporting requirements and integration expectations for business units.
- Supported QA and UAT by validating acceptance criteria, testing scenarios and completed work before business sign-off.
- Partnered with operations managers to resolve delivery issues and maintain alignment between product, data, compliance and service teams.
Product Manager
GAS360 - Digital Infrastructure for Clean Cooking in Africa
- Defined the product vision and roadmap for a marketplace app aimed at reducing fragmentation among cooking-gas wholesalers, retailers and supply-chain players.
- Prioritised roadmap and backlog items against strategic goals, including market penetration, supply-chain efficiency and marketplace adoption.
- Worked with project managers to keep product and manufacturing deliverables aligned with milestones and business priorities.
- Led vendor and technology evaluation, testing and selection for product initiatives, balancing user needs, operational limits and business goals.
- Communicated product priorities across business, technical and vendor teams so delivery decisions remained aligned with the product strategy.
Researcher / Business Analyst
EU Commission Project, University of
- Conducted market research, customer interviews and data analysis to understand pain points, behaviours and preferences in the EU maritime economy.
- Designed a choice-experiment research framework to estimate user preferences and willingness to pay for technologies that support a cleaner marine ecosystem.
- Led customer-facing engagement across multiple work packages, turning research findings into insights for policy, product and project stakeholders.
- Contributed to peer-reviewed research on marine litter reduction, innovation adoption and public preferences.
IT Project Manager
UK Department for International Development (DFID)
- Gathered and documented requirements for an information access IT project, acting as the link between business users, IT teams and vendors.
- Created solution proposals and analysis documents that clarified the project scope, delivery options and implementation approach.
- Prioritised the programme backlog using economic value, cost of delay and WSJF principles, aligning delivery decisions with DFID's medium-term strategy.
- Coordinated delivery activities across business and technical stakeholders, helping maintain focus on user needs, feasibility and value.
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Banking and Finance, Government and Administration, Information Technology, Energy, and Utilities.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Information Technology, Project Management, Product Development, Business Intelligence, Finance, and Quality Assurance.
Summary
Business, product and data professional with 12+ years of experience turning business needs into workable products, service improvements and data-led decisions across finance, utilities, energy, fintech, marketplaces, IT services and public-sector programmes. Strong in requirements discovery, stakeholder workshops, process mapping, backlog prioritisation, ServiceNow/ITSM analysis, reporting requirements, UAT and Agile delivery. Combines product ownership, product analytics, data analysis, Scrum facilitation and IT service management with a finance/economics background and cloud/AI governance credentials.
Skills
- Business Analysis: Requirements Elicitation; Brds; User Stories; Acceptance Criteria; Process Modelling; Bpmn/Uml; Business Cases; Workshop Facilitation; Stakeholder Management.
- Product & Agile Delivery: Product Vision; Roadmaps; Backlog Prioritisation; Sprint Planning; Safe/Scrum; Uat; Test Scenarios; Cross-Functional Delivery; Vendor Evaluation.
- Data & Analytics: Sql; Python; Excel; Power Bi; Data Quality; Root-Cause Analysis; Data Cataloguing; Data Classification; Reporting Requirements; Business Rules; Insight Storytelling.
- Itsm & Technology: Servicenow; Itsm Process Maturity; Service Improvement; Access Management; Endpoint Compliance; Happysignals; Beyondtrust; Opswat; Azure Devops; Jira; Confluence; Visio; Draw.Io.
- Domain Knowledge: Finance; Fintech; Lending/Remittances; Utilities; Energy Trading And Risk; Etrm Exposure; Clean Energy Marketplaces; Public-Sector Programmes; Ai Data Quality.
- Economics And Econometrics: Modelling, Economic Policy Analysis, Statistics
- Academic Research: Peer Review Paper Publications
Languages
Education
University of Kiel
Quantitative Economics · Quantitative Economics · Germany
University of Bayreuth
MSc Economics · Economics · Bayreuth, Germany · 2.0 / 1.0 (German scale)
Nnamdi Azikiwe University
BSc Economics · Economics · Awka, Nigeria · 3.96 / 5.0
Certifications & licenses
Certified SAFe 6 Scrum Master
OPSWAT Network Security Associate
Certificate of Cloud Security Knowledge (CCSK)
Certified in Cybersecurity
ISC2
OPSWAT Endpoint Compliance Associate
Oracle Cloud Infrastructure 2023 Certified Security Professional
Oracle Cloud Infrastructure 2024 Generative AI Certified Professional
Scrum Fundamentals
SCRUMstudy UK
Statistics
Experience
Global experience
Expertise
Qualifications
Frequently asked questions
Have questions? Find more information here.
Ikechukwu is based in Peterborough, United Kingdom and can operate in on-site, hybrid, and remote work models.
Ikechukwu speaks the following languages: English (Native), Igbo (Native), German (Advanced), Hausa (Advanced), Yoruba (Advanced).
Ikechukwu has at least 14 years of experience. During this time, Ikechukwu has worked in at least 8 different roles and for 7 different companies. The average length of individual experience is 2 years and 8 months. Note that Ikechukwu may not have shared all experience and actually has more experience.
Based on recent experience, Ikechukwu would be well-suited for roles such as: Expert AI Trainer, Data Business Analyst (ITSM), Energy Data Business / Financial Analyst.
Ikechukwu's most recent position is Expert AI Trainer at Mercor.
In recent years, Ikechukwu has worked for Mercor, Anglian Water, Cross-border Information, Capsule FinTech for MSMEs, and GAS360 - Digital Infrastructure for Clean Cooking in Africa.
Ikechukwu is most experienced in industries like Government and Administration, Banking and Finance, and Energy. Ikechukwu also has some experience in Information Technology and Utilities.
Ikechukwu is most experienced in business areas like Information Technology, Project Management, and Product Development. Ikechukwu also has some experience in Business Intelligence, Finance, and Quality Assurance.
Ikechukwu has recently worked in industries like Banking and Finance, Energy, and Information Technology.
Ikechukwu has recently worked in business areas like Information Technology, Product Development, and Finance.
Ikechukwu holds a Doctorate in Quantitative Economics from University of Kiel, a Master in Economics from University of Bayreuth and a Bachelor in Economics from Nnamdi Azikiwe University.
Ikechukwu has 9 certificates. Among them, these include: Certified SAFe 6 Product Owner/Product Manager, Certified SAFe 6 Scrum Master, and OPSWAT Network Security Associate.
Ikechukwu is immediately available full-time for suitable projects.
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Calculated based on our freelancers’ daily rates as of 14 Nov 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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