Recommended expert
Djiro (Félix) Gogbeu-Network Operations Engineer
Check rate
Experience
Nov 2022 - Present
3 years 9 monthsCote D'ivoire
Network Operations Engineer
Arelion
Position Summary
Network Operations Engineer at Arelion
Industries
Telecommunication
Business Areas
Information Technology
Operations
- Monitor Arelion network per platform: transmission (xWDM) and IP, as well as underlying infrastructure (sites, wholly owned and rented fibre)
- Troubleshoot network faults per platform (Coriant TNMS, ADVA NMS, Infinera DNA, Ciena MCP and OneControl) and interact with third party providers while troubleshooting using Salesforce ticketing system
- Ensure proper documentation during and after troubleshooting
- Configure NOC monitoring tools as per requirements and participate in requirement setting for current and future tools
- Perform in-depth analysis and troubleshooting to resolve as many cases as possible at first line without escalation
- Keep fault handling ongoing and push for resolution/restoration
- Ensure good communication flow to external and internal stakeholders on major network events
- Collaborate with internal units in troubleshooting and information sharing contexts
- Keep track of SLA thresholds and commitments and chase information and progress status
- Coordinate ongoing planned maintenance as single point of contact for planned outages
- Contribute to process development, improvements, and knowledge sharing
Apr 2021 - Aug 2022
1 year 5 monthsBelgium
ICT Regional Services Manager
International Committee of the Red Cross
Position Summary
ICT Regional Services Manager at International Committee of the Red Cross
Industries
Information Technology
Government and Administration
Telecommunication
Business Areas
Information Technology
Operations
Quality Assurance
- Manage service assurance
- Provide technical support in investigation and rectification of complex incidents
- Regularly report service health in governance meetings
- Manage WAN run services in the region professionally
- Ensure adapted WAN evolution (SD-WAN) and its professional implementation
- Manage major and chronic incidents professionally
- Perform ITIL based support activities including incident, problem, and change management with quality and on time
- Monitor and review service performance including SLA and KPIs
- Deliver technical support and solutions during incident triage and manage connectivity equipment
- Assess WAN operational services and WAN service processes
Oct 2018 - Mar 2019
6 monthsCote D'ivoire
SOFICO Managed Services - SDH/DWDM Expert
Nokia Bell
Position Summary
SOFICO Managed Services - SDH/DWDM Expert at Nokia Bell
Industries
Telecommunication
Business Areas
Information Technology
Operations
- Handle technical queries and provide telephonic advice
- Participate in incident management service with focus on re-establishing service or workarounds
- Collect logging information from SDH/ROADM network and check available solutions
- Provide solutions to the client
- Perform installations including preparations with end customers
- Support remote or on-site for upgrades and updates
- Participate in 24x7 emergency service on-call support
- Interface with third level support and act as technical interface to the customer
- Administer network changes and report to customer
- Involved in planning strategy for network evolution
Nov 2017 - Sep 2018
11 monthsCote D'ivoire
WACS Submarine CLS Support Expert
MTN
Position Summary
WACS Submarine CLS Support Expert at MTN
Industries
Telecommunication
Business Areas
Operations
Project Management
Quality Assurance
- Responsible for daily operation of submarine cable network and backhaul system monitoring, troubleshooting, and maintenance
- Supervise projects during submarine cable system installation and upgrades
- Design circuit restoration plans for submarine cable and backhaul systems
- Provide on-call standby support during non-office hours
- Coordinate subcontractor teams onsite and guide them to fix links quickly based on SLA to reduce monthly incidents
- Arrange team audits of network, UC, splitter boxes, and fiber routes for preventive maintenance
- Schedule subcontractor work to prevent network cuts when notified by government projects
- Monitor contractors performing conduit installation, cable placement, and splicing
- Proactively identify and address potential network problems before they become service events
- Perform OTDR acceptance testing
- Document information in database and keep it up to date to ensure high restoration
- Report issues and risks to manager and plan for improvements
- Submit weekly and monthly reports to manager
Dec 2015 - Dec 2016
1 year 1 monthNiger
Back-Office Transmission Expert
Orange (on behalf of RH Solutions)
Position Summary
Back-Office Transmission Expert at Orange (on behalf of RH Solutions)
Industries
Telecommunication
Business Areas
Information Technology
Operations
- Provide second line troubleshooting for transmission related outages and degraded issues
- Support and guide NFM/FO-TX teams on troubleshooting trouble tickets related to transmission
- Support other teams in end-to-end troubleshooting (BO-Access, NSS, BSS)
- Generate microwave and SDH performance and utilization reports through NMS and take necessary actions
- Attend transmission committees for investigation and analysis purposes
- Verify implementation activities using acceptance tools and audit transmission network when required
- Open and follow up CSRs with third line support when required
Apr 2015 - Oct 2015
7 monthsNiger
Integration Expert
Alcatel Lucent (on behalf of FPG)
Position Summary
Integration Expert at Alcatel Lucent (on behalf of FPG)
Industries
Telecommunication
Business Areas
Information Technology
Project Management
- Lead and manage DWDM network implementation projects
- Develop project plans, timelines, and resource allocations
- Coordinate with cross-functional teams and vendors
- Design and configure DWDM and SDH network solutions
- Implement and test DWDM and SDH systems and troubleshoot technical issues
- Serve as primary contact for service delivery and vendor interactions
Jun 2008 - Apr 2015
6 years 11 monthsCote D'ivoire
Assistant Manager/Engineer
ACE & SAT-3/WASC CLS & ITMC
Position Summary
Assistant Manager/Engineer at ACE & SAT-3/WASC CLS & ITMC
Industries
Telecommunication
Business Areas
Information Technology
Operations
Project Management
Lead daily operation of submarine cable network and relevant backhaul system monitoring, troubleshooting, and maintenance
Supervise submarine cable system installation and upgrades
Design circuit restoration plans for submarine cable and backhaul systems using SDH, DWDM, and Ethernet
Provide on-call standby support during non-office hours
Serve as member of SAT-3/WASC and ACE consortium subcommittees (AR&RSC, O&MSC, TWG, UPG)
Participate in incident management by re-establishing service, collecting logging information from SDH, DWDM, IPLC, and Ethernet, and providing solutions
Manage projects, changes, incidents, and problems
Apr 2006 - Jun 2008
2 years 3 monthsCote D'ivoire
First Line Service Support
Cote d’Ivoire Telecom
Position Summary
First Line Service Support at Cote d’Ivoire Telecom
Industries
Telecommunication
Business Areas
Customer Service
Information Technology
Operations
- Build and test leased line circuits as specified by sales team adhering to stringent SLA timelines
- Work with internal and external customers to maintain network reliability for new and existing services
- Perform maintenance by analyzing system output messages and trouble indications and taking corrective action
- Educate customers on service features and functionality
- Design, build, test, and implement PRI network and customer CTX translations
- Perform engineering sessions for switch changes
- Configure and troubleshoot Cisco routers
- Handle network problems including IP/MPLS, ISDN, VPN, and leased lines
- Perform physical assembly, cabling, and tapping
Industry Experience
See where this freelancer has spent most of their professional time.
Experienced in Telecommunication, Information Technology, and Government and Administration.
Telecommunication
Information Technology
Government and Administration
Business Area Experience
See which departments and functions this freelancer has contributed to most.
Experienced in Operations, Information Technology, Project Management, Quality Assurance, and Customer Service.
Operations
Information Technology
Project Management
Quality Assurance
Customer Service
Summary
Telecommunications Expert with extensive experience in DWDM, Ethernet and IP services looking for opportunities to Lead DWDM network implementation projects.
Skills
- Advanced Knowledge Of Subsea Systems, Including Slte’S, Pfe, Repeaters, Equalisers, Codtr And Cable
- Fibre Characterization And Handling (Otdr, Cotdr Osa, Lme, Power Meter, Fiberscope, Others…)
- Principles Of Submarine System Design, Power Feeding, Edfa, Fibre Types, Cd, Laser Safety
- Knowledge Of Sdh, Dwdm, Otn, Nms, Basic Tx, Pcm, Pdh, Synchronization, Network Management, Monitoring, Configuration And Optimization
- Nokia Sdh Equipments: 1660sm, 1662smc, 1670sm, 1675lu, 1678mcc, 1642em/C, 1664sm, 1646sm/C, And Isa Board (Es1, Es4, Es16, P8fe)
- Nokia Xwdm & Mw Equipments: 1620lm, 1696wm, 1626lm, 1830pss Series (Pss4, Pss8, Pss32, Pss64 & Pss 24x), Lsy & Mpr
- Infinera: Dtn, Dtn-X, Atn, Ils2, Flexils, Transmode, Dna
- Infinera/Coriant: Hit7300, Hit7500, Groove, Tnms
- Ciena: 5430, 6500 Series, Rls6500, Waveserver Ai, Waveserver 5, Flexmotr, Mcp, Onecontrol, Site Manager, Oneplanner
- Adva: Fsb3000, Nms (Enc)
- Nokia Nms Suite: 1353nm, 1354 Rm, 1353sh, 1350oms, 1354sn, 5620sam, Nsp
- Huawei Sdh/Xwdm Equipments: Osn3500, Osn550, Osn8800, Osn1500, Bws 1600s
- Huawei Imanager U2000, T2000 Operation
- Fortinet: Fortimanager, Fortianalyzer, Forti-Care, Fortiplanner
- Fortinet Devices: Fortigate, Fortiswitch, Access Point
- Planning & Executing Network Projects (Deployment, Installation, Commissioning, Acceptance Testing)
- Monitoring Tools: Scom, Sccm, Prtg, Solarwind Npm, Prometheus, Grafana
- Project Management
- Cloud Services, Routing, Switching, Ethernet, Ip & Internet
- Cisco, Juniper And Arista Network (Lan, Man, Wan) Troubleshooting.
Languages
English
Advanced Czech
Elementary Education
Oct 2004 - Jun 2008
Postgraduate diploma of computer sciences engineering (BAC+4) · Computer sciences engineering
Oct 2002 - Jun 2004
BS in telecommunication engineering (BAC+2) · Telecommunication engineering
Certifications & licenses
ITIL4 Foundation certification in IT service management
PRINCE2 Foundation certification in project management
CIENA 6500 Flex Grid Submarine system for NOC Engineer course completion
CIENA Optical Advocate Design Certification
CIENA Optical Associate Design Certification
CIENA Optical Master Design Certification
Course Completion Certificate Agile at work Generate reports using graphs and tables
Course Completion Certificate Develop your managerial leadership
Course Completion Certificate Excel 2013 Pivot Tables
Course Completion Certificate Excel Graphics
Course Completion Certificate NSE7 FortiManager 6.4 & FortiAnalyzer 6.4
Course Completion Certificate NSE7 ICRC Cyber Security Training
Course Completion Certificate NSE7 SD-WAN 6.4
Course Completion Certificate NSE: Information Security Awareness
Course Completion Certificate Power BI Advanced visualizations and key concepts of DAX
Course Completion Certificate Team Management
Course Completion Certificate The foundations of management
Course Completion Certificate The fundamentals of Agile project management
Course Completion Certificate The fundamentals of project management, Budgets
Course Completion Certificate Windows Server 2012 R2: Performance Optimization
Course Completion Certificate Windows Server 2012 R2: Troubleshooting
Course Completion Certificate Windows Server 2016: Desktop and Remote Access
Course Completion Certificate Windows Server 2016: Hyper V Configuration, HA, High Availability
Course Completion Certificate Windows Server 2016: Identity and Access management
Course Completion Certificate Windows Server 2016: Installation and Configuration
Course Completion Certificate Windows Server 2016: Microsoft Services configuration
FTTX Network Operation & Engineering
Microsoft Certified: Azure Fundamentals
Statistics
Experience
Total positions 8
Experience in Telecommunication 17 y
Avg length 2 y 1 m
Longest experience 6 y 10 m
Global Experience
Countries worked in 3 (Cote D'ivoire, Niger, Belgium)
Primary country Cote D'ivoire
Expertise
Recent roles Network Operations Engineer, ICT Regional Services Manager, SOFICO Managed Services - SDH/DWDM Expert
Main industries Telecommunication, Information Technology, Government and Administration
Main business areas Operations, Information Technology, Project Management
Qualifications
Highest degree Bachelor
Certifications earned 28
Profile
Created
Last Update
Frequently asked questions
Have questions? Find more information here.
Djiro speaks the following languages: English (Advanced), Czech (Elementary).
Djiro has at least 17 years of experience. During this time, Djiro has worked in at least 8 different roles and for 8 different companies. The average length of individual experience is 2 years and 1 month. Note that Djiro may not have shared all experience and actually has more experience.
Based on recent experience, Djiro would be well-suited for roles such as: Network Operations Engineer, ICT Regional Services Manager, SOFICO Managed Services - SDH/DWDM Expert.
Djiro's most recent position is Network Operations Engineer at Arelion.
In recent years, Djiro has worked for Arelion and International Committee of the Red Cross.
Djiro is most experienced in industries like Telecommunication, Information Technology, and Government and Administration.
Djiro is most experienced in business areas like Operations, Information Technology, and Project Management. Djiro also has some experience in Quality Assurance and Customer Service.
Djiro has recently worked in industries like Telecommunication, Information Technology, and Government and Administration.
Djiro has recently worked in business areas like Information Technology, Operations, and Quality Assurance.
Djiro holds a Bachelor in Computer sciences engineering and a Bachelor in Telecommunication engineering.
Djiro has 28 certificates. Among them, these include: ITIL4 Foundation certification in IT service management, PRINCE2 Foundation certification in project management, and CIENA 6500 Flex Grid Submarine system for NOC Engineer course completion.
Djiro is immediately available for suitable projects.
Djiro's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.
To hire Djiro, click the Meet button on the profile to request a meeting and discuss your project needs.
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