Prometheus Experts in Munich

Unified ITSM framework

• Definition of a company-wide ITSM target picture
• Introduction of a uniform service structure across all business units

SLA and OLA management

• Building a standardized SLA framework
• Definition of service classes (Business Critical, Standard, Low Priority)
• Introduction of OLAs between internal teams
• Building meaningful SLA reporting
• Definition of KPI and service dashboards for business units

Service portfolio management

• Definition of service descriptions
• If needed, preparing possible cost and service billing

Ticketing & processes

• Incident management
• Uniform ticket categories
• Standardized prioritization
• Escalation matrix
• Automations
• Self-service optimization

Request fulfillment

• Service catalog across all business units
• Approval workflows

Problem management

• Introduction of root cause analysis
• Known error database
• Problem review process

Complete asset management concept

• Hardware lifecycle management
• Software lifecycle management
• Leasing lifecycle
• Mobile device lifecycle
• Monitor lifecycle
• Phone lifecycle

Processes

• Procurement
• Goods receipt
• Inventory
• Assignment
• Return
• Disposal
• Leasing return Goal: single source of truth for all assets

CMDB design

• Definition of all configuration items:
• Workplace
• Notebooks
• Monitors
• Mobile phones
• Printers

Infrastructure

• Servers
• Firewalls
• Switches
• WLAN
• Storage
• Backup systems

Cloud

• Azure resources
• Microsoft 365
• SaaS services

Relationships

• User ↔ Asset
• Asset ↔ Service
• Service ↔ Infrastructure
• Location ↔ Asset
• Goal: make all service dependencies visible

Software asset & license management

• License management concept
• License balancing
• Compliance reporting
• Microsoft license management
• Adobe license management
• SaaS management
• Contract management
• Renewal management

Interfaces & automation Existing systems

• Workday
• Joiner
• Mover
• Leaver

TESMA

• Leasing data
• Contract data

Matrix42

• Asset synchronization
• User synchronization

Active Directory / Entra ID

• User management

Microsoft 365

• License assignment
• Group management

Dormakaba

• Access processes

• Lifecycle services

Monitoring platforms

• PRTG
• Palo Alto
• Cisco

Reporting & KPI framework

• Definition of a management dashboard
• KPIs
• Ticket volume
• SLA fulfillment
• MTTR
• First resolution rate
• Asset accuracy
• License compliance
• Change success rate
• Service availability
• Degree of automation

Network redesign support

• Governance
• Support of the network redesign from an ITSM point of view
• Definition of affected services
• Change management structure
• Communication concept

CMDB integration

• Recording of all network components
• Service mapping
• Dependency analysis

Validation of documentation and knowledge base articles

• Network documentation
• Operations documentation
• Standard changes

Monitoring & event management

• Target picture
• Central monitoring concept
• Event management process
• Alerting strategy
• Escalation model

Systems

• Cisco

• Palo Alto

• Fortinet

• Rubrik

• Veeam

• Matrix42

• Azure

• Microsoft 365 Automation

• Ticket creation from monitoring

• Escalations

• Standard actions

Audit, compliance & information security

• ISO 27001 consulting
• TISAX consulting
• NIS2 preparation - consulting
• Audit-ready processes
• Documentation structure
• Evidence tracking in Matrix42

Roadmap

• 12-month roadmap
• Prioritization of all measures
• Quick wins
• Medium-term projects
• Long-term target picture
• Documentation

Temporary employment

• System black-box integration tests (BBIT, IVVQ): Execution of regression, release, acceptance, and compliance tests for safety-critical brake control units in the rail industry
• Software test application & integration: Runtime configuration of software components and libraries, validation of interfaces, configuration dependencies, and component interactions
• Test automation (FEAT framework): Co-development and further development of an automated test framework for test execution, reporting, and result analysis
• Functional safety (SiL4, FuSi): Ensuring compliance with safety requirements, traceability and coverage, as well as standards compliance according to EN50126/28/29
• Test automation for communication components: Configuration and validation of fieldbus (CAN) and Ethernet-based TCMS data communication interfaces (TRDP and CIP)
• Requirements analysis & shift-left (PTC Windchill ALM): Analysis of software and system artifacts to identify gaps, ambiguities, and redundancies early in the SDLC
• Test design & test case development: Derivation of test conditions, coverage strategies, and implementation of data-driven test cases (DDT), including reusable test data fixtures
• CI/CD & automation (Python, PowerShell, Jenkins, SVN): Automation of build, test, and HIL deployment processes as well as integration into CI/CD pipelines
• Test data & configuration management (XML): Maintenance and adaptation of XML test vectors and system configurations with automated integration into test environments
• Non-functional testing: Execution of performance and load tests to assess stability and system behavior
• Agile development & defect management (JIRA, Confluence): Participation in Scrum teams, test coordination, review of test artifacts, as well as defect tracking and root-cause analysis
• Error analysis & debugging (CANoe, CANalyzer): Analysis of errors and message flows across multiple system layers (application to bus)
• Model-based analysis (UML, Enterprise Architect): Specification of SUT/SOW and support for systematic test control
• Process & test documentation: Creation of integration and test documentation according to internal quality and certification requirements

• Designing the audit logging framework
• Implementing APIs for developers to integrate in their codebase
• Implementing ingestion pipeline, database query layer and UI for browsing the audit events
• Improving stability and reliability of the backend system

• Adaptation, optimization, configuration, and administration of a multi-stage GitLab instance with over 250 users
• Setup, adaptation, expansion, and optimization of infrastructure, configuration, and monitoring
• Provisioning of services and handover to production
• System environment: DependencyTrack, GitLab, Grafana, Hedgedoc, Kubernetes, Oauth2 Proxy, Openstack, Prometheus, Syseleven

In my role as Senior Cloud DevOps Architect for BP, an oil and gas company, I had the mission to migrate the Electric Vehicle Charging platform of the EV Division from on-premises and Azure to AWS cloud, resulting in a hybrid multi-cloud, multi-tenant SaaS solution.

Deployment with Kubernetes for the application layer meant provisioning Kubernetes clusters managed by EKS and AKS, with a focus on integrating them into a multi-tenant environment. This integration was achieved by using Kubernetes namespaces and access controls to ensure data isolation and privacy enforcement.

In the database layer, we chose an RDS instance with PostgreSQL to support the backend infrastructure of our applications. Tenants shared the same RDS instance, but each had a dedicated schema.

To ingest near real-time data from physical charge points (CPOs), as IoT devices, via the OCPI protocol, we ran into significant delays with batch processing. As a result, we built a real-time streaming data pipeline using Apache Kafka, while prioritizing an event-driven architecture.

Led collaboration across multiple internal teams, external vendors, cloud providers, and on-site partners to integrate over five systems into a unified solution.

Achievements:

• Successfully designed and implemented hybrid multi-cloud solutions, integrating multiple cloud platforms (AWS, Azure) with on-premises infrastructure, using Site-to-Site VPNs, Firewalls, and Load Balancing.
• Led the migration of on-premises infrastructure to multi-cloud, multi-tenant infrastructure, resulting in 30% faster processing times.
• Migrated workloads from VMware and Hyper-V environments to cloud-based VMs, leveraging cloud-native services to optimize performance, cost efficiency, and scalability.
• Designed a multi-tenant Kubernetes platform leveraging the Kubernetes ecosystem, using Karpenter for dynamic EC2 node provisioning, KEDA for event-driven pod autoscaling (e.g., Kafka message lag), and Rancher for centralized monitoring of multiple clusters (EKS, AKS, or on-prem K8s), replacing Microsoft-centric Azure Arc management service.
• Designed and implemented Python-based FastAPI microservices as part of the EV core-backend on AWS EKS application layer, powering data ingestion and customer analytics pipelines.
• Developed asynchronous, event-driven APIs (Python-FastAPI) for real-time integration with CPOs, supporting OCPI 2.3 and OICP protocols.
• Designed and implemented a secure, production-grade Azure Databricks platform using Terraform, ensuring scalability and cost efficiency.
• Migrated on-premises ERP to a hybrid Dynamics 365 architecture with ERP hosted locally and CRM running in Azure, integrated via Azure Arc.
• Automated CI/CD pipelines for Databricks notebooks and jobs using GitHub Actions & Databricks CLI, reducing deployment time. Reduced infrastructure provisioning time by 70% by automating cloud resource deployment with GitOps.
• Ensured compliance with internal audit and data governance standards (GDPR) through OAuth2/OIDC-based authentication and fine-grained role-based access controls.
• Developed a Zero Trust security model, enforcing least-privilege access and microsegmentation, enhancing security posture and compliance with GDPR and NIST.
• Built interactive analytics dashboards in Amazon QuickSight, integrating data from S3 and Redshift to deliver real-time business insights and visualizations with embedded access for multi-tenant users.
• Led cloud security assessments and full-lifecycle cybersecurity integration during M&A, covering AWS, Azure, IAM (Entra ID), and data protection, while aligning security posture with NIST, ISO 27001, and GDPR across hybrid and cloud-native environments.
• Reduced cloud costs by 64% for a client's dev environment by implementing automated start/stop schedules for EC2 and RDS instances via AWS CDK with EventBridge Scheduler or AWS Systems Manager.

Tech stack:

• Infrastructure as Code: Terraform, AWS CDK, Ansible.
• Containers: Kubernetes on EKS, AKS, Docker.
• Streaming Data Processing: Kafka to Confluent Cloud, after AWS MSK.
• Frontend: TypeScript, React, NextJS, Hooks, Styled Components.
• Backend: Python with FastAPI, also Node.js with NestJS.
• Database: Aurora on PostgreSQL with TypeORM, RDS on SQL Server, Azure Databricks full setup and administration, ETL Pipelines.
• CI/CD and GitOps: GitHub Actions, Azure DevOps, ArgoCD.
• Monitoring and Observability: Prometheus and Grafana.
• Virtualization: Hyper-V, VMware Cloud on AWS, Azure Migrate.
• ERP Systems: Odoo, Microsoft Dynamics 365 Business Central on Azure, integrated with Azure Arc.
• Networking: Site-to-Site VPNs, AWS Direct Connect, Azure ExpressRoute, Firewalls (AWS Network Firewall, Azure Firewall).
• Security: IAM, NIST Framework, Zero Trust Security, AWS WAF, AWS Shield, GuardDuty.

• Build and operate an end-to-end MLOps platform on Azure ML and Kubernetes (Kubeflow) for the automated deployment, monitoring, and scaling of forecasting models (including Temporal Fusion Transformer, Informer, Autoformer).
• Implement CI/CD pipelines in Azure DevOps for the full ML lifecycle – from resource provisioning (Terraform), data transformation (Hugging Face Datasets, Pandas, PyTorch, CUDA cluster) through training and evaluation to model registry and endpoint deployment.
• Integrate MLflow for experiment tracking, model versioning, performance monitoring, and automated registration in the Azure Model Registry.
• Develop and containerize PyTorch training jobs (Azure Notebook, Jupyter Notebooks) for price and time series forecasting (PFC models) with automatic rollout via Azure ML Endpoints and REST/gRPC interfaces, Docker containerization, secured with OAuth 2.0.
• Set up monitoring and alerting mechanisms (Prometheus, MLflow Metrics), log centralization, and cost monitoring.
• Automate infrastructure provisioning and model deployment using Terraform, Helm, and Azure CLI; connect to existing market data systems and event pipelines.
• Migrate existing workloads and databases (IONOS → Azure, MongoDB) with integration into central MLOps workflows and internal networks.
• Extend the platform with LLM-based tools (LangChain, LangServe) to integrate GPT-based analysis modules into existing Spring Boot services for market anomaly detection and automated reports.
• Analyze and architect a software solution to process large volumes of data efficiently (>3000 messages/sec.) (market data store).
• Spring Boot / Java 21 container development with RabbitMQ for distributing stock market data via MongoDB (Kubernetes) with fast storage of data in Redis RMaps, deduplication, forwarding messages to Read Model queues, and building Read Models for UI display in MongoDB.
• Integration of RESTHeart to create a REST API for MongoDB.
• Build an Angular frontend to simplify data queries and master data maintenance.
• Agentic coding with remote and local LLMs (Claude Sonnet, Ollama Qwen) and MCP servers.
• Develop Python scripts for transforming and cleaning incoming stock market data (Pandas, scikit-learn).

• Managed end-to-end product development, overseeing the successful delivery of technical solutions.
• Led and mentored a team of highly specialised technical professionals, fostering a culture of collaboration and innovation.
• Oversaw the hiring process to build a talented and dedicated team.
• Built a scalable and robust backend microservices system from scratch, designing and extending it to meet evolving business needs.
• Ensured the system's high availability with a 99.99% up time, implementing resilient architecture and monitoring mechanisms.
• Developed and implemented technical strategies, aligning them with business goals and objectives.

• Operations and extensions of Azure DevOps pipelines

• Operations and extensions of AWS services

• Citrix (Windows 10, Bitwarden)

• AWS: ECR, EKS, CloudFront CDN, Route 53, VPC peering and CNI upgrade, Atlas MongoDB, S3 buckets, static website hosting

• Azure: build and deploy with DevOps pipelines

• It is like a startup within REWE, where we have to build a new forecasting system on Google Cloud Platform from the scratch. Although, officially my role is called MLOps, my actual tasks also include development of data processing pipelines (data engineering) and data scientists tasks such as feature engineering and model trainings.
• GCP: Terraform (tofu), Vertex AI (Kubeflow), Cloud Run, IAM, Google Cloud Storage, BigQuery, Artifact Registry
• Data engineering: Snowflake as the main data warehouse, Terraform, DBT for data model implementations
• CI/CD: GitLab. We have built a CI/CD pipeline that automates deployments of new releases up to production environment

• Create an AI legal assistant with modern ML capabilities.
• Implement RAG architecture, with data pipelines for legal data search.
• Use AWS Bedrock for LLM and embedding models and LangChain/LangGraph
• Python with FastApi for backend and React for frontend

• Responsible for Openshift/Kubernetes on-prem administration and developer support.
• Developed URP infrastructure automation with Python, Ansible, Kustomize and ArgoCD, Argo Workflow/Events stack.
• Wrote smoke and load tests for URP infrastructure utilizing Python, Kustomize and ApplicationSets.
• Helped to set up and deploy URP infrastructure in Google Cloud, GKE.
• Set up monitoring for URP and ArgoCD stack with Splunk Cloud.
• Performed system administration tasks across RedHat Linux, Kubernetes/Openshift, ArgoCD, GitLab, Bitbucket Enterprise, Kafka and MongoDB.

• Development of the digital organ donation register, commissioned by the Federal Institute for Drugs and Medical Devices (BfArM)

• Implementation of user stories in several microservices (frontend and backend)

• Ensuring quality with unit, integration, and E2E tests

• Conducting code reviews

• Coordination with other development teams

• Taking over the software license check and simplifying the process

• Responsibility for implementing and documenting the business logging

• Setting up a development environment with Docker Compose

• Building an independent enterprise IT setup — cloud strategy, network, AWS landing zone, security requirements, contract negotiations.
• Migration of all applications; avoiding high contractual penalties for the client.
• Onboarding and coordination o...