Elastic Stack Experts in Munich

Unified ITSM framework

• Definition of a company-wide ITSM target picture
• Introduction of a uniform service structure across all business units

SLA and OLA management

• Building a standardized SLA framework
• Definition of service classes (Business Critical, Standard, Low Priority)
• Introduction of OLAs between internal teams
• Building meaningful SLA reporting
• Definition of KPI and service dashboards for business units

Service portfolio management

• Definition of service descriptions
• If needed, preparing possible cost and service billing

Ticketing & processes

• Incident management
• Uniform ticket categories
• Standardized prioritization
• Escalation matrix
• Automations
• Self-service optimization

Request fulfillment

• Service catalog across all business units
• Approval workflows

Problem management

• Introduction of root cause analysis
• Known error database
• Problem review process

Complete asset management concept

• Hardware lifecycle management
• Software lifecycle management
• Leasing lifecycle
• Mobile device lifecycle
• Monitor lifecycle
• Phone lifecycle

Processes

• Procurement
• Goods receipt
• Inventory
• Assignment
• Return
• Disposal
• Leasing return Goal: single source of truth for all assets

CMDB design

• Definition of all configuration items:
• Workplace
• Notebooks
• Monitors
• Mobile phones
• Printers

Infrastructure

• Servers
• Firewalls
• Switches
• WLAN
• Storage
• Backup systems

Cloud

• Azure resources
• Microsoft 365
• SaaS services

Relationships

• User ↔ Asset
• Asset ↔ Service
• Service ↔ Infrastructure
• Location ↔ Asset
• Goal: make all service dependencies visible

Software asset & license management

• License management concept
• License balancing
• Compliance reporting
• Microsoft license management
• Adobe license management
• SaaS management
• Contract management
• Renewal management

Interfaces & automation Existing systems

• Workday
• Joiner
• Mover
• Leaver

TESMA

• Leasing data
• Contract data

Matrix42

• Asset synchronization
• User synchronization

Active Directory / Entra ID

• User management

Microsoft 365

• License assignment
• Group management

Dormakaba

• Access processes

• Lifecycle services

Monitoring platforms

• PRTG
• Palo Alto
• Cisco

Reporting & KPI framework

• Definition of a management dashboard
• KPIs
• Ticket volume
• SLA fulfillment
• MTTR
• First resolution rate
• Asset accuracy
• License compliance
• Change success rate
• Service availability
• Degree of automation

Network redesign support

• Governance
• Support of the network redesign from an ITSM point of view
• Definition of affected services
• Change management structure
• Communication concept

CMDB integration

• Recording of all network components
• Service mapping
• Dependency analysis

Validation of documentation and knowledge base articles

• Network documentation
• Operations documentation
• Standard changes

Monitoring & event management

• Target picture
• Central monitoring concept
• Event management process
• Alerting strategy
• Escalation model

Systems

• Cisco

• Palo Alto

• Fortinet

• Rubrik

• Veeam

• Matrix42

• Azure

• Microsoft 365 Automation

• Ticket creation from monitoring

• Escalations

• Standard actions

Audit, compliance & information security

• ISO 27001 consulting
• TISAX consulting
• NIS2 preparation - consulting
• Audit-ready processes
• Documentation structure
• Evidence tracking in Matrix42

Roadmap

• 12-month roadmap
• Prioritization of all measures
• Quick wins
• Medium-term projects
• Long-term target picture
• Documentation

In my role as Senior Cloud DevOps Architect for BP, an oil and gas company, I had the mission to migrate the Electric Vehicle Charging platform of the EV Division from on-premises and Azure to AWS cloud, resulting in a hybrid multi-cloud, multi-tenant SaaS solution.

Deployment with Kubernetes for the application layer meant provisioning Kubernetes clusters managed by EKS and AKS, with a focus on integrating them into a multi-tenant environment. This integration was achieved by using Kubernetes namespaces and access controls to ensure data isolation and privacy enforcement.

In the database layer, we chose an RDS instance with PostgreSQL to support the backend infrastructure of our applications. Tenants shared the same RDS instance, but each had a dedicated schema.

To ingest near real-time data from physical charge points (CPOs), as IoT devices, via the OCPI protocol, we ran into significant delays with batch processing. As a result, we built a real-time streaming data pipeline using Apache Kafka, while prioritizing an event-driven architecture.

Led collaboration across multiple internal teams, external vendors, cloud providers, and on-site partners to integrate over five systems into a unified solution.

Achievements:

• Successfully designed and implemented hybrid multi-cloud solutions, integrating multiple cloud platforms (AWS, Azure) with on-premises infrastructure, using Site-to-Site VPNs, Firewalls, and Load Balancing.
• Led the migration of on-premises infrastructure to multi-cloud, multi-tenant infrastructure, resulting in 30% faster processing times.
• Migrated workloads from VMware and Hyper-V environments to cloud-based VMs, leveraging cloud-native services to optimize performance, cost efficiency, and scalability.
• Designed a multi-tenant Kubernetes platform leveraging the Kubernetes ecosystem, using Karpenter for dynamic EC2 node provisioning, KEDA for event-driven pod autoscaling (e.g., Kafka message lag), and Rancher for centralized monitoring of multiple clusters (EKS, AKS, or on-prem K8s), replacing Microsoft-centric Azure Arc management service.
• Designed and implemented Python-based FastAPI microservices as part of the EV core-backend on AWS EKS application layer, powering data ingestion and customer analytics pipelines.
• Developed asynchronous, event-driven APIs (Python-FastAPI) for real-time integration with CPOs, supporting OCPI 2.3 and OICP protocols.
• Designed and implemented a secure, production-grade Azure Databricks platform using Terraform, ensuring scalability and cost efficiency.
• Migrated on-premises ERP to a hybrid Dynamics 365 architecture with ERP hosted locally and CRM running in Azure, integrated via Azure Arc.
• Automated CI/CD pipelines for Databricks notebooks and jobs using GitHub Actions & Databricks CLI, reducing deployment time. Reduced infrastructure provisioning time by 70% by automating cloud resource deployment with GitOps.
• Ensured compliance with internal audit and data governance standards (GDPR) through OAuth2/OIDC-based authentication and fine-grained role-based access controls.
• Developed a Zero Trust security model, enforcing least-privilege access and microsegmentation, enhancing security posture and compliance with GDPR and NIST.
• Built interactive analytics dashboards in Amazon QuickSight, integrating data from S3 and Redshift to deliver real-time business insights and visualizations with embedded access for multi-tenant users.
• Led cloud security assessments and full-lifecycle cybersecurity integration during M&A, covering AWS, Azure, IAM (Entra ID), and data protection, while aligning security posture with NIST, ISO 27001, and GDPR across hybrid and cloud-native environments.
• Reduced cloud costs by 64% for a client's dev environment by implementing automated start/stop schedules for EC2 and RDS instances via AWS CDK with EventBridge Scheduler or AWS Systems Manager.

Tech stack:

• Infrastructure as Code: Terraform, AWS CDK, Ansible.
• Containers: Kubernetes on EKS, AKS, Docker.
• Streaming Data Processing: Kafka to Confluent Cloud, after AWS MSK.
• Frontend: TypeScript, React, NextJS, Hooks, Styled Components.
• Backend: Python with FastAPI, also Node.js with NestJS.
• Database: Aurora on PostgreSQL with TypeORM, RDS on SQL Server, Azure Databricks full setup and administration, ETL Pipelines.
• CI/CD and GitOps: GitHub Actions, Azure DevOps, ArgoCD.
• Monitoring and Observability: Prometheus and Grafana.
• Virtualization: Hyper-V, VMware Cloud on AWS, Azure Migrate.
• ERP Systems: Odoo, Microsoft Dynamics 365 Business Central on Azure, integrated with Azure Arc.
• Networking: Site-to-Site VPNs, AWS Direct Connect, Azure ExpressRoute, Firewalls (AWS Network Firewall, Azure Firewall).
• Security: IAM, NIST Framework, Zero Trust Security, AWS WAF, AWS Shield, GuardDuty.

• Build and operate an end-to-end MLOps platform on Azure ML and Kubernetes (Kubeflow) for the automated deployment, monitoring, and scaling of forecasting models (including Temporal Fusion Transformer, Informer, Autoformer).
• Implement CI/CD pipelines in Azure DevOps for the full ML lifecycle – from resource provisioning (Terraform), data transformation (Hugging Face Datasets, Pandas, PyTorch, CUDA cluster) through training and evaluation to model registry and endpoint deployment.
• Integrate MLflow for experiment tracking, model versioning, performance monitoring, and automated registration in the Azure Model Registry.
• Develop and containerize PyTorch training jobs (Azure Notebook, Jupyter Notebooks) for price and time series forecasting (PFC models) with automatic rollout via Azure ML Endpoints and REST/gRPC interfaces, Docker containerization, secured with OAuth 2.0.
• Set up monitoring and alerting mechanisms (Prometheus, MLflow Metrics), log centralization, and cost monitoring.
• Automate infrastructure provisioning and model deployment using Terraform, Helm, and Azure CLI; connect to existing market data systems and event pipelines.
• Migrate existing workloads and databases (IONOS → Azure, MongoDB) with integration into central MLOps workflows and internal networks.
• Extend the platform with LLM-based tools (LangChain, LangServe) to integrate GPT-based analysis modules into existing Spring Boot services for market anomaly detection and automated reports.
• Analyze and architect a software solution to process large volumes of data efficiently (>3000 messages/sec.) (market data store).
• Spring Boot / Java 21 container development with RabbitMQ for distributing stock market data via MongoDB (Kubernetes) with fast storage of data in Redis RMaps, deduplication, forwarding messages to Read Model queues, and building Read Models for UI display in MongoDB.
• Integration of RESTHeart to create a REST API for MongoDB.
• Build an Angular frontend to simplify data queries and master data maintenance.
• Agentic coding with remote and local LLMs (Claude Sonnet, Ollama Qwen) and MCP servers.
• Develop Python scripts for transforming and cleaning incoming stock market data (Pandas, scikit-learn).

• Managed end-to-end product development, overseeing the successful delivery of technical solutions.
• Led and mentored a team of highly specialised technical professionals, fostering a culture of collaboration and innovation.
• Oversaw the hiring process to build a talented and dedicated team.
• Built a scalable and robust backend microservices system from scratch, designing and extending it to meet evolving business needs.
• Ensured the system's high availability with a 99.99% up time, implementing resilient architecture and monitoring mechanisms.
• Developed and implemented technical strategies, aligning them with business goals and objectives.

• Operations and extensions of Azure DevOps pipelines

• Operations and extensions of AWS services

• Citrix (Windows 10, Bitwarden)

• AWS: ECR, EKS, CloudFront CDN, Route 53, VPC peering and CNI upgrade, Atlas MongoDB, S3 buckets, static website hosting

• Azure: build and deploy with DevOps pipelines

• Create an AI legal assistant with modern ML capabilities.
• Implement RAG architecture, with data pipelines for legal data search.
• Use AWS Bedrock for LLM and embedding models and LangChain/LangGraph
• Python with FastApi for backend and React for frontend

I have worked across multiple international client projects, holding senior roles including Software Architect, Senior Software Developer, Technical Lead, and Lead Backend & DevOps Engineer. My experience spans complex enterprise environments in banking, financial services, telecommunications, engineering, and automotive domains, supporting organisations such as UniCredit Bank, Telefónica O2, and BMW.

At UniCredit Bank, within the Securities Domain Transformation program, I led the modernisation of legacy monolithic systems into cloud-native Spring Boot microservices and an Angular frontend deployed on Google Cloud Platform. Beyond implementation, I was responsible for defining the target architecture, producing system architecture diagrams and sequence diagrams, and preparing API contract documentation for clients. I designed RESTful APIs and integrated Apigee for secure and reusable cross-project service consumption of APIs. I architected Kubernetes-based deployments using Helm. CI/CD pipelines were built with Jenkins, automating code analysis using Sonar, as well as testing and deployment stages. Defining clean coding principles for the project, conducting regular code reviews, and mentoring junior developers were also among my tasks at UniCredit.

At Telefónica O2, I led the transformation of a legacy call centre desktop application into a cloud-native microservices and micro-frontend solution. I actively contributed to the platform architecture, creating system architecture diagrams, component diagrams, architecture documentation, and ADRs for future references. I improved the performance and scalability of the services. I optimised AWS infrastructure costs, particularly by minimising the use of DynamoDB and reusing test environments effectively. Observability was implemented using Prometheus, Grafana, CloudWatch, and Splunk dashboards. CI/CD pipelines were delivered using GitLab, Docker, Kubernetes, and AWS. Conducted techinical sessions for teams.

• Role: Software Engineer & Applied Mathematician (Mathematical optimization for scheduling; duration: 1 months; team setting: Team of 2, remote; technologies: JuMP, Julia, Pluto, Svelte, JavaScript, TypeScript, JetBrains Space, Terraform, Nomad)

• Role: Software & Cloud & Web Engineer (Building scalable data science compute cluster from scratch; duration: 11 months; team setting: Team of 1, on-site; technologies: Terraform, Kubernetes, k8s ingress, k8s services, k8s RBAC, k8s networking, k3s, etcd, S3, DNS, certificates, Julia, Pluto, JavaScript, Tailwind, Astro, npm, Parcel, Preact, MUI, JWT, AWS SQS, AWS RDS, Python, GitLab, GitHub)

• Role: AI & Web Engineer (Custom ChatGPT service; duration: 1 months; team setting: Team of 2, remote; technologies: Python, Poetry, LangChain, Tailwind, ChatGPT API, Flask, FastAPI)

• Role: Architect & Data Engineer (Central datalake setup and ingestion; duration: 9 months; team setting: Team of 5, remote; technologies: Infrastructure-as-code, AWS CDK, Python, Boto3, PySpark, AWS Glue, IAM, S3, ECS, Fargate, Lambda, Apache Hudi, DeltaLake, Databricks, GitHub, Jira, Miro)

• Role: Software Engineer (PoC Julia migration of scikit-decide; duration: 1 months; team setting: Team of 2, remote; technologies: Python, Julia, GitHub)

• Retained post-acquisition (Wirecard to PagoNxt) as key product leader to drive platform migration and product transformation
• Led discovery-to-launch automation of 20+ multi-step onboarding workflows on a 22-system integration platform, cutting activation time by ~90% and reducing operational costs
• Launched Salesforce-based regulated B2B onboarding portals in UK & Spain, enabling new market entry
• Entrusted to recover a delayed, company-critical program; restructured a 20+ member team and revamped Agile processes, stabilizing execution in 6 weeks
• Coordinated platform migration to PagoNxt infrastructure across 12 teams, shipped 3 weeks early, maintaining a 99.9% uptime SLO
• Conceived a self-serve onboarding app for internal teams, validated MVP, and scaled it into a core system
• Owned the product roadmap and quarterly planning, prioritizing the backlog and making trade-offs to maximize delivery impact
• Improved delivery processes across teams, boosting collaboration, and speeding up throughput by ~30%
• Interviewed and onboarded 8+ PMs and engineers across teams; mentored key hires, improving delivery speed and cross-team execution
• Guided architecture discussions to balance rapid delivery, scalability, and long-term business goals
• Led product discovery workshops, validating hypotheses and driving data-informed feature improvements

• Developed a C++ library using IDL for secure DDS system communication, focusing on protocol serialization and interface definition.
• Implemented rigorous validity tests and created a CLI window to simplify library integration and ensure optimal performance and security.

• Requirements analysis and planning of the software architecture
• Analysis and design of REST APIs
• Backend development with Java 17, Spring Boot, Spring MVC, and Spring Data
• Frontend development with Angular and TypeScript
• Setting up CI/CD pipelines
• Code review, QA, and testing
• Using MySQL, Docker, the ELK stack, and RabbitMQ

• Architected and implemented an enterprise-grade AI Agent Platform leveraging Retrieval Augmented Generation (RAG) architecture to enhance clinical data insights.
• Established robust CI/CD pipelines for LLM applications using CDK and Jenkins, significantly reducing deployment times.
• Implemented comprehensive observability solutions that increased agent reliability across pharmaceutical environments.
• Designed scalable AI workflows with advanced orchestration that optimized context handling for enterprise data sources.
• Technologies: AI Agents (LangChain, LangGraph, Bedrock, Smolagents, Streamlit); LLM Operations (Tracing, Testing, Evaluation, LangSmith, LangFuse); Infrastructure-As-Code (AWS CDK, Terraform, Typescript, Jenkins); Vectors, Embeddings, RAG (OpenSearch, pgvector, PDF Extraction)

• Network automation
• CI/CD and Docker environment
• Python Nornir for network automation
• pyATS for monitoring and test case automation
• Network Access Control (RADIUS) and device admin access control (TACACS) with AAA and Cisco ISE on Cisco/HP/Aruba devices
• Cisco ISE cluster configuration (2/4/8 nodes)
• Cisco ISE authentication and authorization configuration
• Cisco/HP/Aruba switch/WLC TACACS/dot1x/RADIUS configuration
• Cisco ISE automation with RESTCONF and Python

• The software supports the complete planning and approval of antennas for mobile telephony.

• The system was implemented using an event-driven microservice architecture for cloud-native deployment with Quarkus on the backend, Kafka for communication, and Angular for the frontend. Services run on Kubernetes in Google Cloud. A special challenge was synchronizing with the legacy system still used by some users.