DSL Experts in Munich

Project overview: The use of “Generative Pretrained Transformer” (GPT) technologies will greatly change the world of work in the coming years. ITZBund is developing a basic service for this purpose, which can be used by its 200 customers. This basic service is offered both on-premises and in the cloud. Launched in 12/23, production systems (based on the MVP) had already been successfully rolled out and operated for several authorities and federal ministries by 05/24.

Project metrics:

• 2024 budget approx. 20 Mio €
• approx. 70 people directly involved in the project
• regular (indirect) contact with approx. 80 people in the wider project environment

My main responsibilities:

• Overall responsibility as external project manager
• Project definition phase/ Project setup and establishment of the project organization
• Strategic and operational project planning, as well as project design and ongoing adjustments
• Ongoing coordination with the project owner and stakeholders at ITZBund
• Ongoing coordination with sub-project managers, agile roles, and other project team members
• Responsibility for project controlling, quality management, risk management, and change management
• Responsibility for providing the basic service in on-premises and cloud environments and its ongoing development
• Planning and leading several hypercare phases
• Collaboration and ongoing coordination with a federal ministry partner project and delivery of an MVP
• Coordination with the agile teams
• Coordination with operations, release, and deployment
• Responsibility for delivering initial customer projects
• Responsibility for developing AI governance
• Ensuring accessibility (BITV)
• Responsibility for setting up a sub-project for marketing activities
• Support in setting up an efficient proposal process
• Stakeholder management

Approach:

• V-Modell XT ITZBund
• Scrum

Tools used:

• Microsoft Office, Skype, MS Project, Confluence, Jira, Sharepoint, Miro

• Development of a comprehensive transformation model for IT departments and ITSM organizations, from operational stabilization through structuring and optimization to strategic advancement
• Design of a transformation matrix that connects development phases with the implementation activities Position, Focus, Model, Enable, Anchor and Develop
• Development of assessment, maturity and decision-making logic to determine the operational starting point, the appropriate entry point and the prioritized areas of action
• Structuring of an end-to-end approach from current-state assessment and target vision through operating model, roadmap and service modules to implementation and integration into steady-state operations
• Derivation of combinable consulting and implementation modules, including methods, deliverables, role models, governance structures and transformation paths
• Collection, structuring and prioritization of business requirements from the perspectives of IT management, service management and operational roles
• Translation of requirements into target visions, process and role models, decision criteria and traceable deliverables

Environment / Tools: ITIL 4, IT4IT, Operating Model Canvas, SIAM, maturity models Kanban

• Network automation
• CI/CD and Docker environment
• Python Nornir for network automation
• pyATS for monitoring and test case automation
• Network Access Control (Radius) and Device Admin Access Control (TACACS) with AAA and Cisco ISE with Cisco/HP/Aruba Devices
• Cisco ISE Clusters (2/4/8 nodes) configuration
• Cisco ISE Authentication and Authorization configuration
• Cisco/HP/Aruba Switch/WLC Tacacs/dot1x/Radius configuration
• Cisco ISE automation with Restconf and Python

• SBAM (Sendungsbasiert Auftragsmanagement System) is the core component responsible for splitting customer deliveries into individual letters based on contractual agreements (OLA/SLA).
• Transformation from proprietary host-based AS/400 applications to a modern stack using Java, PostgreSQL, Apache Kafka, MinIO S3, Red Hat OpenShift, Keycloak SSO, Salesforce and Angular Material GUI.
• Application design, solution architecture, use case specification and OLA/SLA concept for end customers.
• Conduct solution architecture/design and requirements engineering (elicitation, documentation, validation, negotiation and ongoing management) in Confluence, including UML/BPMN process models.
• Development and analysis according to Scrum using Jira and Confluence.
• Design user journeys and UI experience; wireframing with Balsamiq and Figma.
• Document requirements as user stories and epics in Jira; create stakeholder and technical design documents.
• Participate in end-to-end solution design, architecture and event-driven messaging design.
• Perform process modelling (UML/BPMN with Draw.io), application internal architecture design and ERM/SERM data modelling.
• Lead sprint planning, story refinement, estimation, retrospective and review meetings; deliver C-level management presentations on OLA/SLA and order management.

• Program and project management
• Tender, contract and vendor management
• BPO and IT outsourcing
• Transition management
• Business and IT transformation management
• Reorganization and post-merger management
• CIO advisory
• Finance & controlling
• IT & organization

• Led the largest agile project at Telefonica O2 (€21+ million, 11 Scrum & system teams in Germany and India, 80+ developers, 3 vendors) using SAFe, Scrum and Kanban. A showcase project at Telefonica for agile scaling.
• Scaled agile processes to a large project using SAFe.
• Delivered the project at half the cost and time compared to similar projects.
• Test management / coordination of system testing.
• Coached teams (SAFe & Scrum).
• Rollout planning/management.