Cisco Experts in Munich

Andreas Z.

Senior IT Project Manager · Service Owner · ITSM · SIAM · Operating Models & Governance

Last position:

Transformation Architect / Business Analyst at IT Consulting

Development of a comprehensive transformation model for IT departments and ITSM organizations, from operational stabilization through structuring and optimization to strategic advancement
Design of a transformation matrix that connects development phases with the implementation activities Position, Focus, Model, Enable, Anchor and Develop
Development of assessment, maturity and decision-making logic to determine the operational starting point, the appropriate entry point and the prioritized areas of action
Structuring of an end-to-end approach from current-state assessment and target vision through operating model, roadmap and service modules to implementation and integration into steady-state operations
Derivation of combinable consulting and implementation modules, including methods, deliverables, role models, governance structures and transformation paths
Collection, structuring and prioritization of business requirements from the perspectives of IT management, service management and operational roles
Translation of requirements into target visions, process and role models, decision criteria and traceable deliverables

Environment / Tools: ITIL 4, IT4IT, Operating Model Canvas, SIAM, maturity models Kanban

Vicenco K.

Interim IT Team Lead / IT Service Management / IT Project Management / Solution Architect

Brunnthal

Last position:

ITSM Project Manager (self-employed)

Unified ITSM framework

Definition of a company-wide ITSM target picture
Introduction of a uniform service structure across all business units

SLA and OLA management

Building a standardized SLA framework
Definition of service classes (Business Critical, Standard, Low Priority)
Introduction of OLAs between internal teams
Building meaningful SLA reporting
Definition of KPI and service dashboards for business units

Service portfolio management

Definition of service descriptions
If needed, preparing possible cost and service billing

Ticketing & processes

Incident management
Uniform ticket categories
Standardized prioritization
Escalation matrix
Automations
Self-service optimization

Request fulfillment

Service catalog across all business units
Approval workflows

Problem management

Introduction of root cause analysis
Known error database
Problem review process

Complete asset management concept

Hardware lifecycle management
Software lifecycle management
Leasing lifecycle
Mobile device lifecycle
Monitor lifecycle
Phone lifecycle

Processes

Procurement
Goods receipt
Inventory
Assignment
Return
Disposal
Leasing return Goal: single source of truth for all assets

CMDB design

Definition of all configuration items:
Workplace
Notebooks
Monitors
Mobile phones
Printers

Infrastructure

Servers
Firewalls
Switches
WLAN
Storage
Backup systems

Cloud

Azure resources
Microsoft 365
SaaS services

Relationships

User ↔ Asset
Asset ↔ Service
Service ↔ Infrastructure
Location ↔ Asset
Goal: make all service dependencies visible

Software asset & license management

License management concept
License balancing
Compliance reporting
Microsoft license management
Adobe license management
SaaS management
Contract management
Renewal management

Interfaces & automation Existing systems

Workday
Joiner
Mover
Leaver

TESMA

Leasing data
Contract data

Matrix42

Asset synchronization
User synchronization

Active Directory / Entra ID

User management

Microsoft 365

License assignment
Group management

Dormakaba

Access processes
Lifecycle services

Monitoring platforms

PRTG
Palo Alto
Cisco

Reporting & KPI framework

Definition of a management dashboard
KPIs
Ticket volume
SLA fulfillment
MTTR
First resolution rate
Asset accuracy
License compliance
Change success rate
Service availability
Degree of automation

Network redesign support

Governance
Support of the network redesign from an ITSM point of view
Definition of affected services
Change management structure
Communication concept

CMDB integration

Recording of all network components
Service mapping
Dependency analysis

Validation of documentation and knowledge base articles

Network documentation
Operations documentation
Standard changes

Monitoring & event management

Target picture
Central monitoring concept
Event management process
Alerting strategy
Escalation model

Systems

Cisco
Palo Alto
Fortinet
Rubrik
Veeam
Matrix42
Azure
Microsoft 365 Automation
Ticket creation from monitoring
Escalations
Standard actions

Audit, compliance & information security

ISO 27001 consulting
TISAX consulting
NIS2 preparation - consulting
Audit-ready processes
Documentation structure
Evidence tracking in Matrix42

Roadmap

12-month roadmap
Prioritization of all measures
Quick wins
Medium-term projects
Long-term target picture
Documentation

Alexander A.

Onsite Support Administrator

Last position:

Onsite Support Administrator at Sana Kliniken AG

Processing and coordination of IT tickets (Helix, Omnitracker) incl. VIP support and remote support (Microsoft Teams, RDP, FastViewer)
Onsite support at the main location as well as support for modern conference and meeting room technology (e.g. MeetingBoard 75 Pro)
User and rights management in Active Directory (Active Roles), Azure AD, Exchange and MDM
VDI support and monitoring with Citrix Director and Aruba Networking
Endpoint management and policy administration via Ivanti
Deployment, configuration and lifecycle management of clients (Dell notebooks, iPhones, iPads)
Hardware rollouts for new employees incl. shipping across Germany
Asset and license management as well as organization of site migrations

Florian K.

Self-employed IT and Security Consultant

Olching

Last position:

LAN Planner at Global Network AG

As-is assessment of the current network infrastructure and its documentation, including on-site inspections
Independent planning of new distribution and main distribution rooms in the individual district offices (components used, rack layout, connectivity), considering the BSI IT-Grundschutz and InfoSic requirements
Planning of new copper and fiber optic cabling, including patch panels
Coordination with building services engineering (TGA) to ensure compliance with relevant on-site requirements
Development of detailed execution plans and high-level concepts for the rollout of the new infrastructure
Additional support after the components go live (hypercare phase)
Regular communication with project management and client stakeholders

Mohamad D.

DevOps Engineer & IT-Security-Architect

Munich

Last position:

DevOps Engineer & IT-Security-Architect at BMW Group

Set up Azure Kubernetes clusters (AKS) with network policies, security groups, and RBAC
Developed Terraform-based infrastructure as code for secure, reproducible deployments in the BMW Azure cloud
Hardened CI/CD pipelines using Jenkins, SonarQube, Fortify SSC, and Contrast AST
Integrated SAP BTP/Kyma and ServiceNow GRC

Rico F.

Recruiter / Trainer

Olching

Last position:

Recruiter / Trainer at Freelance

Active sourcing and recruiting for individual mandates (finance, IT, procurement)
Training recruiting departments
Training specialists and managers in application situations and interview techniques
Application coaching and CV consulting

Florian G.

Senior IT Project Manager Security & Infrastructure & Business Development Manager HealthCare

Last position:

Senior IT Project Manager Security & Infrastructure & Business Development Manager HealthCare at CGI

Responsible project manager for complex international infrastructure projects
Coordinator and decision-maker for IT architects in network infrastructure and software with over 100,000 users
End-to-end project management
Launch and implementation of initiatives
Project management of international infrastructure projects with C-level reporting
Leading and coordinating IT architects
Technical project management for merger and cloud transformation
Delivery of international software and hardware rollouts
Implementation of IT security projects and compliance
Work with key technologies (e.g. 5G/6G standard)
Support of complex defense and aerospace projects (e.g. Ariane 6, Eurodrone)
Building the healthcare and life sciences business unit
Creating and leading internal employee trainings

Konstantinos M.

Senior Project Manager

Unterhaching

Last position:

IT-Fly Specialist – Global Rollout at Lufthansa Group

Plan & Prepare (Site Design & Readiness): Inventory & Design: Dell PowerEdge R-Series, Aruba switches (L2/L3), notebooks/peripherals; serials/asset tags, IPv4/IPv6 addressing, VLAN-/DHCP-/DNS plan
Runbooks/MOPs: site rollout runbook, backout strategy (<15–30 min), risk register, communication matrix; approvals via CAB/change
Images/Packages: Golden Image (Win10/11), driver packs, BIOS/UEFI baseline; O365/Teams/OneDrive KFM; BitLocker policies; MECM/SCCM, Intune/Autopilot, MDT/WinPE
Logistics: shipping/customs clearance, RMA/DOA, on-site spares; tools (barcode scanner, label printer), "Go-Bag" (cables, SFPs, console cables)
Deliver (on-site implementation): End devices: swap & migration (USMT/OneDrive KFM), peripherals (ATB/BT printers, scanners, boarding gate hardware); domain join, compliance checks, O365 activation, printers/queues, network drives
Acceptance: functional tests for DCS/CUTE/CUPPS/CUSS stations, ticketing/check-in workflows, boarding gates
Server (R-Series): rack & stack, cabling (PDU redundancy, fiber/copper), labeling/naming; firmware/RAID (PERC), Lifecycle Controller, iDRAC network; Windows Server 2022/2025 + CIS/BSI hardening; agents (backup/AV/EDR/monitoring), time service/NTP auth, Syslog/SNMPv3
Network (Aruba): VLANs, LACP trunks, MSTP root; PortFast + BPDU Guard at the edge; QoS (EF/AF); dual stack (v4/v6), DHCP relay. NAC/802.1X with ClearPass/Radius/TACACS+, roles + MAB fallback; guest isolation, ACLs (Guest→Mgmt deny). Telemetry: sFlow, SNMPv3, Syslog→SIEM; LLDP→inventory/CMDB
Airport specifics: CUTE/CUPPS/CUSS terminals; DCS/Amadeus/SITA connectivity; FIDS (read-only); bag tag/boarding pass printing; changes in off-peak/night windows
Stabilize (hypercare): first-day support, KPI tracking (login times, ticket volume, error classes), QoS fine-tuning
Troubleshooting: Wireshark/iperf, event logs, switch counters, sFlow flows; fast incident handling as SPOC
Knowledge transfer: short training sessions for station teams, mini-runbooks (fault/recovery)
Close (documentation & handover): docs & CMDB: final configs (switch/server), topology/patch plans, IP tables, serial/asset lists, before/after photos
Acceptance & sign-off: UAT protocols, functional evidence (use cases), return/reuse of old hardware
Lessons learned: risks, standard packages, driver freeze, "known issues"
Interfaces/communication: station IT, airport IT, SOC/NOC, ground ops/ramp/check-in, provider (SITA/Amadeus). ITSM: ServiceNow (Inc/Req/Change/KB), handover to BAU

Peter S.

Rollout Manager

Gröbenzell

Last position:

Rollout Manager at Siemens Healthineers

Cisco SDA LAN network
Transition and transformation

Susanne O.

Senior Field Marketing Manager DACH (freelancer)

Unterföhring

Last position:

Field Marketing Manager DACH (freelancer) at Hitachi Vantara

Created partner marketing campaign concepts for new solutions and post launch for dedicated partners
Identified and managed partners and strategic partners during their execution of campaigns and managed lead follow process and lead routing
Supported the team at key events and trade shows

Michael M.

Freelance Senior Consultant & Cloud Architect

Gauting

Last position:

Freelance Senior Consultant & Cloud Architect at Rheinmetall AG

Specialized in designing and implementing robust, secure cloud solutions for critical client infrastructure.
Expertise in Microsoft Intune environment with a strong focus on system hardening and comprehensive policy management.
Architected NIST and ISO/IEC 27000 compliant Mobile Device Management (MDM) infrastructure tailored for an international government defense aerospace project.
Performed an architectural role for an offline Microsoft Endpoint Configuration Manager (MECM) environment, ensuring NIST compliance while handling complex manufacturing infrastructure.

Rupesh K.

IT Baseline Compliance Consultant

Last position:

IT Baseline Compliance Consultant at Consultant

Baseline compliance verification against MAS audit findings
Building technical architecture concept for 30 technologies to build hardening standard artifacts
Identifying and building automation possibilities for given technologies based on CIS
Building the standard baseline configuration based on internal security standard
Responsible for building Cloud Native Application Protection Platform (CNAPP) architecture artifacts based on Azure cloud platform
Responsible for RFQ and RFP for different CNAPP solutions (Qualys Total Cloud, CrowdStrike, Azure Security Center)
Supporting compliance verification and validation via automated scripts for a sample population of IT devices and instances
Responsible for complete vulnerability management lifecycle using Nexpose, remediation, reporting and integration of results with Splunk, HPSM and Tableau
Audit support for MAS

Stephan K.

Migration Coordination

Last position:

Migration Coordination at ITZBund

Analysis and assessment of government business processes with regard to migration capability
Definition and preparation of the technical framework conditions in the new master data center
Development and optimization of migration procedures and processes
Transformation of existing solutions to new technical standards (technology refresh)
Coordination of architecture and technical cross-cutting topics

Lukas B.

Project Management Migration Specialist

Munich

Last position:

Project Management Migration Specialist at ADAC

Data migration strategy consulting for core banking solution - Mainframe to Cloud migration
Data models evaluation and analysis of value flows for a new cloud-based insurance portfolio system introduction
High level migration strategy

Marco F.