Prasenjit M.-AI Evaluation Specialist | Operations & Quality Professional | Search Quality Evaluator

Check rate
Experience
AI Evaluator, Annotator & Safety Reviewer
Soul AI | Outlier AI | Alignerr |RWS | Telus Digital |Appen
AI Safety Analysis:
- Reviewed AI-generated responses for harmful, biased, and policy-violating content — applying detailed safety rubrics to flag and escalate unsafe model outputs.
- Conducted adversarial prompt testing and red-teaming to surface model failure modes, delivering structured observations to safety feedback pipelines.
- Provided RLHF safety ratings and preference labels to guide alignment and fine-tuning of large language models.
Search & Relevance Evaluation:
- Rated search results and AI responses for relevance, accuracy, and alignment with user intent across diverse query categories and domains.
- Applied E-E-A-T quality signals (Experience, Expertise, Authoritativeness, Trustworthiness) to assess content credibility and factual depth.
- Maintained consistent inter-rater reliability across high-volume rating batches, meeting strict accuracy targets and SLA deadlines.
Data Quality Auditing & Training Annotation:
- Audited AI output datasets for accuracy, consistency, and labeling errors — detecting mismatches and systematic quality issues prior to model training submission.
- Completed high-volume NLP labeling tasks: text classification, named entity recognition, intent tagging, and sentiment annotation across multi-domain datasets.
- Provided RLHF preference rankings and instruction-following quality scores across Q&A, summarization, conversational AI, and code evaluation tasks.
- Conducted QA reviews on peer-annotated batches, delivering calibration feedback to align team standards and reduce error rates.
Operations Executive
Aegis Startek Private Limited
- Monitored and analyzed KPIs across operational workflows to identify performance gaps and implement corrective measures — directly applicable to tracking AI data quality metrics and evaluation benchmarks.
- Ensured strict SLA and compliance adherence across high-volume processes, building the precision and reliability essential in all AI evaluation and customer operations roles.
- Handled complex customer escalations using a service-first, guideline-based resolution approach, contributing to improved CSAT scores and higher customer retention rates.
- Collaborated cross-functionally on quality audits, reporting, and process improvement initiatives — demonstrating strong calibration and documentation skills.
- Maintained accurate reporting using CRM tools (Salesforce, Freshdesk) and produced performance dashboards with Advanced Excel (Pivot Tables, VLOOKUP), enabling data-driven decision-making.
- Streamlined operations through process improvements and automation initiatives, resulting in measurable efficiency gains and reduced turnaround times.
Executive Assistant
Beltalk Technology Private Limited
- Managed structured workflows, executive communications, and reporting with high accuracy — reinforcing consistency and attention to detail critical for annotation and QA roles.
- Coordinated cross-departmental workflows and documentation to support timely decision-making and business continuity.
- Introduced process improvements that reduced administrative backlogs and improved overall team productivity.
Industry experience
See where this freelancer has spent most of their professional time.
Experienced in Information Technology.
Business area experience
See which departments and functions this freelancer has contributed to most.
Experienced in Quality Assurance, Customer Service, and Information Technology.
Summary
Versatile AI Evaluation & Operations Professional with active project experience across AI safety testing, search quality rating, data annotation, and AI model training (Sou AI, Outlier AI, Alignerr), combined with 5+ years of proven operational expertise in KPI monitoring, SLA compliance, and quality assurance, customer Escalation Handling at Aegis Startek. Skilled in RLHF feedback, harmful output detection, relevance rating, and structured labeling — alongside CRM tools (Salesforce, HubSpot, Zendesk, Freshdesk), process optimization, and cross-functional collaboration. Brings the precision, analytical discipline, and operational maturity that AI evaluation pipelines and customer-centric operations both demand.
Skills
- Ai Safety Analysis
- Search Quality Rating
- Data Annotation & Qa
- Rlhf & Model Training
- Kpi Tracking & Reporting
- Sla & Process Compliance
- Crm Management
- Customer Escalation Handling
- Ai Evaluation Platforms: Soul Ai, Outlier Ai, Aligner, Levelbox, Rws, Telus Digital
- Crm & Support Tools: Salesforce, Hubspot Crm, Zendesk, Freshdesk
- Productivity & Collaboration: Ms Office 365, Advanced Excel (Pivot Tables, Vlookup, Dashboards), Google Workspace, Slack, Ms Teams, Zoom
- Project Management: Trello, Asana
- Other: Gds, Marketing Automation Tools, Ai-Enabled Crm Solutions
Languages
Education
Maulana Abul Kalam Azad University of Technology, West Bengal
Bachelor of Technology (B.Tech) · Electrical Engineering · India · 7.83
Certifications & licenses
Vocational Training
Eastern Railway, Sealdah Division
Vocational Training
Damodar Valley Corporation, Jharkhand
Statistics
Experience
Global experience
Expertise
Qualifications
Frequently asked questions
Have questions? Find more information here.
Prasenjit is based in Purulia, India and prefers 100% remote projects.
Prasenjit speaks the following languages: Bengali (Native), English (Advanced), Hindi (Advanced).
Prasenjit has at least 8 years of experience. During this time, Prasenjit has worked in at least 3 different roles and for 3 different companies. The average length of individual experience is 3 years and 7 months. Note that Prasenjit may not have shared all experience and actually has more experience.
Based on recent experience, Prasenjit would be well-suited for roles such as: AI Evaluator, Annotator & Safety Reviewer, Operations Executive, Executive Assistant.
Prasenjit's most recent position is AI Evaluator, Annotator & Safety Reviewer at Soul AI | Outlier AI | Alignerr |RWS | Telus Digital |Appen.
In recent years, Prasenjit has worked for Soul AI | Outlier AI | Alignerr |RWS | Telus Digital |Appen and Aegis Startek Private Limited.
Prasenjit is most experienced in industries like Information Technology.
Prasenjit is most experienced in business areas like Quality Assurance, Customer Service, and Information Technology.
Prasenjit has recently worked in industries like Information Technology.
Prasenjit has recently worked in business areas like Quality Assurance, Customer Service, and Information Technology.
Prasenjit holds a Bachelor in Electrical Engineering from Maulana Abul Kalam Azad University of Technology, West Bengal.
Prasenjit has 2 certificates. These include: Vocational Training and Vocational Training.
Prasenjit is immediately available full-time for suitable projects.
Daily rate distribution
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
The average daily rate is the mean of all daily rates from recent contracts of comparable freelancers on our platform.
The median daily rate is the middle value of all daily rates — half of comparable freelancers charge less, half charge more. Unlike the average, it is barely affected by outliers.
Calculated based on our freelancers’ daily rates as of 31 Oct 2026. Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
Similar freelancers
Discover other experts with similar qualifications and experience
Experts recently working on similar projects
Freelancers with hands-on experience in comparable project as a AI Evaluator, Annotator & Safety Reviewer
Nearby freelancers
Professionals working in or nearby Purulia, India
