Microsoft IIS Experts in Germany

• Gathering information
• Creating rollout wave concepts
• Coordinating employees
• Monitoring and managing activities
• Project management including analysis and reporting to the board
• Creating instructions and specifications
• Training floorwalkers
• Supporting the rollout on site
• VIP support
• Introducing SharePoint

• Integration of highly regulated countries such as China and South Korea into a company-wide M365 tenant.

• Technical contact for integrating special requirements for the executive board and German subsidiaries that are subject to BaFin compliance requirements.

• Subproject management.

• Coordination of requirements within the overall architecture.

• Design of the use of DLP features from Microsoft Purview.

• Design of special access restrictions via Entra ID Conditional Access.

• Support in designing the provisioning of Teams teams and SharePoint sites with higher compliance requirements.

• Technical support for implementing information classification with sensitivity labels for SharePoint Online and Teams.

• Technical support for the subproject introducing CoPilot for M365.

• Skills: M365, Purview, DLP, Entra ID, Sensitivity Labels, CoPilot, Teams, SharePoint Online.

Unified ITSM framework

• Definition of a company-wide ITSM target picture
• Introduction of a uniform service structure across all business units

SLA and OLA management

• Building a standardized SLA framework
• Definition of service classes (Business Critical, Standard, Low Priority)
• Introduction of OLAs between internal teams
• Building meaningful SLA reporting
• Definition of KPI and service dashboards for business units

Service portfolio management

• Definition of service descriptions
• If needed, preparing possible cost and service billing

Ticketing & processes

• Incident management
• Uniform ticket categories
• Standardized prioritization
• Escalation matrix
• Automations
• Self-service optimization

Request fulfillment

• Service catalog across all business units
• Approval workflows

Problem management

• Introduction of root cause analysis
• Known error database
• Problem review process

Complete asset management concept

• Hardware lifecycle management
• Software lifecycle management
• Leasing lifecycle
• Mobile device lifecycle
• Monitor lifecycle
• Phone lifecycle

Processes

• Procurement
• Goods receipt
• Inventory
• Assignment
• Return
• Disposal
• Leasing return Goal: single source of truth for all assets

CMDB design

• Definition of all configuration items:
• Workplace
• Notebooks
• Monitors
• Mobile phones
• Printers

Infrastructure

• Servers
• Firewalls
• Switches
• WLAN
• Storage
• Backup systems

Cloud

• Azure resources
• Microsoft 365
• SaaS services

Relationships

• User ↔ Asset
• Asset ↔ Service
• Service ↔ Infrastructure
• Location ↔ Asset
• Goal: make all service dependencies visible

Software asset & license management

• License management concept
• License balancing
• Compliance reporting
• Microsoft license management
• Adobe license management
• SaaS management
• Contract management
• Renewal management

Interfaces & automation Existing systems

• Workday
• Joiner
• Mover
• Leaver

TESMA

• Leasing data
• Contract data

Matrix42

• Asset synchronization
• User synchronization

Active Directory / Entra ID

• User management

Microsoft 365

• License assignment
• Group management

Dormakaba

• Access processes

• Lifecycle services

Monitoring platforms

• PRTG
• Palo Alto
• Cisco

Reporting & KPI framework

• Definition of a management dashboard
• KPIs
• Ticket volume
• SLA fulfillment
• MTTR
• First resolution rate
• Asset accuracy
• License compliance
• Change success rate
• Service availability
• Degree of automation

Network redesign support

• Governance
• Support of the network redesign from an ITSM point of view
• Definition of affected services
• Change management structure
• Communication concept

CMDB integration

• Recording of all network components
• Service mapping
• Dependency analysis

Validation of documentation and knowledge base articles

• Network documentation
• Operations documentation
• Standard changes

Monitoring & event management

• Target picture
• Central monitoring concept
• Event management process
• Alerting strategy
• Escalation model

Systems

• Cisco

• Palo Alto

• Fortinet

• Rubrik

• Veeam

• Matrix42

• Azure

• Microsoft 365 Automation

• Ticket creation from monitoring

• Escalations

• Standard actions

Audit, compliance & information security

• ISO 27001 consulting
• TISAX consulting
• NIS2 preparation - consulting
• Audit-ready processes
• Documentation structure
• Evidence tracking in Matrix42

Roadmap

• 12-month roadmap
• Prioritization of all measures
• Quick wins
• Medium-term projects
• Long-term target picture
• Documentation

• Development and maintenance of a news portal CMS with interfaces.
• PHP development with HTML, CSS, SCSS, JavaScript, MySQL, Laravel, documentation of the interfaces and the system.
• Further development of the SSO system based on Laravel with a large API and connections to AWS, SAP, ERPS.
• Reorganisation and development of the news portals on the basis of a publish platform, services and interfaces to Google, Facebook, Twitter, SSO, SAP technical based on NodeJS with TypeScript and AWS.
• Technologies: PHP, Laravel, MySQL, JavaScript, Vue.js, NodeJS, TypeScript, jQuery, CSS, SCSS, SASS, Unix, Jira, Confluence, Git, Apache, Nginx, AWS.

• Analysis of requirements and the current situation
• Migration of an old domain structure and Tobit to Exchange 2019 with integration to MS365
• Evaluation of implementation paths and planning for securing sensitive data
• Planning regarding BSI basic protection, the German Federal Data Protection Act (BDSG), and GDPR
• IT governance and IT security backtests
• Support with ERP setup and securing mail transfer
• Hyper-V 2016/2022, Microsoft Terminal Services Cluster, Microsoft Exchange 2019
• Office 365, Microsoft 365, Azure AD, Teams, Salesforce
• Cisco, Zyxel, and HP switches, Sophos firewalls/UTMs, SecurePoint
• Microsoft IIS 2022, IPv4/IPv6, Veeam, Wortmann online backup, NextCloud
• Services: DNS, DHCP, TCP/IP, subnetting, firewalling, routing, VoIP, Group Policy (GPO), SIEM, remote work, home office, high availability, failover, VLAN, PRTG

• Development of software and system support for RPG development.
• Development, optimization and maintenance of programs in RPG (RPG II to ILE Free Format).
• Performing integration tasks, data management as well as applying and managing system updates.
• User support and training to ensure smooth system operation.

• System administration of FreeBSD 11, 12 and 13.1 in a secure cloud software solution
• Administration of proxy servers for FITS and its clients, banks and state banks
• Administration of secure internet solutions
• Administration of secure mail solutions and mail gateways
• Administration of Apache 2.4 web servers
• Planning and maintenance of servers and network components in FNT Command
• Incident, change and ticket handling, especially troubleshooting network issues using Splunk and ARS
• Troubleshooting and log file analysis using Splunk Enterprise
• Monitoring with Nagios
• Ordering, provisioning and installation of certificates on Apache web servers, Nginx web servers and load balancers
• Hardware: HP ProLiant DL380 Gen 9 and 10, Cisco Catalyst
• Software: FreeBSD 11, 12 and 13.2, FNT Command, shell scripts, MySQL databases, ServiceNow, ARS, Splunk Enterprise 8.15

• Set up an operational contract information system. This is mainly used as an order management system - for migrating existing contracts as well as for creating and providing new contract bundles.

• Sales agents can use it to order new services, modify existing ones and migrate service types, as well as provide price information to the customer.

• This supports the marketing of new services as well as the replacement of old services for existing customers.

• In addition, existing data is imported, processed (ETL) and provided via services for further use in the portal front end.

• Analysis of the business and technical use cases (workflows, involved processes/systems, communication paths, security requirements)

• Further development / creation of the front-end components (React/JavaScript)

• Design and implementation of the business logic

• Creation of the functional and technical component documentation

• Test execution / test automation (Cypress, test coverage)

• Team size: 8 people

• Technologies: React, JavaScript, Rest (JSon), Yaml, Markdown, MariaDB (SQL), Docker, Swagger, Cypress

• Tools: Webstorm, ReactDeveloperTools, VisualStudioCode, Word, DBeaver, Git/GitLab

• Work management: GitLab

• Platform: Linux

• Build management: GitLab

• Consultant for system architecture, AI agents & integration, coach for data & process logic, Graph-RAG approaches, security and data protection.
• On-premise AI solutions with high compliance and performance requirements.
• Architecture decisions, operational setup, strategic prioritization & deployment.
• Technologies: LiveKit JS SDK, LiveKit Agents, Web Audio API, JS, AudioWorklet, Loki, vLLM, Zscaler, Docker, Neo4j, MySQL, Python.
• Models: GPT-OSS 20B, Whisper large v3 turbo, Qwen3-TTS.

• As part of the project, I was responsible for operating a Citrix farm for 600 users, including optimizing the user experience and ensuring high availability.

• I managed and optimized the entire application landscape of a major customer, evaluated and implemented application updates, and ensured the compatibility and security of the software in use.

• I managed user accounts, implemented security policies, and monitored system performance.

• I administered Azure Entra ID to control identities and access rights, implemented security policies, and synchronized on-premises directories with the cloud.

• I implemented and managed Microsoft Intune for central management of client devices, including the configuration and management of BitLocker for disk encryption.

• I managed file servers and NTFS permissions to ensure secure and efficient data access management.

• I handled change requests and last-level support tickets efficiently to solve complex system issues and improve user satisfaction.

• I supported and advised the customer team on various topics and projects, identified areas for improvement, and implemented best practices.

Technologies used:

• Citrix XenApp and XenDesktop
• Microsoft Windows Server 2012R2 and 2022
• Exchange 2016 and Exchange Online
• Entra ID (Azure AD)
• Entra ID Connect
• BitLocker
• PowerShell scripting
• Microsoft Intune
• LDAP (Lightweight Directory Access Protocol)
• DNS services (Domain Name System)
• Active Directory Certificate Services (AD CS)

• Many years of work in different roles within the MES product area, with technical development, agile leadership, and strategic product responsibility for key MES components.
• As C# Fullstack Developer / Scrum Master (2018–2020): further development of a programming system for laser machines, introduction and moderation of Scrum processes, quality assurance through automated tests and documentation.
• As Product Owner Cloud Services (2019–2020): leadership of two AWS-based cloud services for providing laser data and legal documents, definition of the product vision, backlog maintenance, and stakeholder communication.
• As Product Owner Infrastructure & Core Services / Head of DevOps / Product Security (2020–2025): responsibility for core MES components such as Service Orchestrator, Licensing Service, IAM, and AppLauncher, building and maintaining Azure DevOps pipelines for over 70 components, and introducing security standards (CRA).
• Company-wide contact for Azure DevOps and largely responsible for its introduction.
• Standardized versioning of all components.
• Structuring of CI/CD and release pipelines.
• Building an agent scale set with special software configuration.
• Connecting Azure DevOps with ServiceNow.
• Standardizing the integration of security tools such as SonarCloud, Dependency Track, and digital signing.
• Technologies & tools: .NET (C#, 4.8 / Core 3.x / 8), WPF, WCF, REST, OData, JSON, DevExpress, Duende IDP, Azure DevOps, AWS, PowerBI, SonarCloud, Dependency Track, Visual Studio Pro.
• Method: Scrum.
• Project language: German / English.

• Work with the Berlin-based fundgarden GmbH (fund.garden), a platform for funding management with a focus on the music sector
• Technologies: PHP 8.3–8.4, Laravel 12, Livewire 2–3, Tailwind CSS, AlpineJS

• Development of a pilot system to control and monitor multiple GoPro cameras
• Implementation of start, stop, status, media, download, and diagnostic functions via COHN endpoints
• Realization of camera detection, single and group control, as well as stable session/keep-alive logic
• Setup of a download pipeline with queue, retry handling, and temporary files
• Consistent session, folder, and file naming for multi-camera recordings
• Integration of provisioning, certificates, and network operations

• The customer is undergoing a comprehensive transformation. All SAP ECC landscapes worldwide are being migrated to SAP S/4HANA, with the goal of introducing a standard template worldwide.

• The program also includes the “RISE with SAP” migration and modernization program, which may involve migrating the landscapes of selected country installations to the SAP Private Cloud.

• On the stakeholder side, the program reporting line extends to the company’s executive board and that of the implementation partner.

• Fiserv Germany’s ERP landscape currently includes several non-standard SAP tools and applications that extend the functionality of the ECC environment and can often be integrated into downstream systems. As part of the transition to SAP S/4HANA, it is essential to assess the core functionality, integration points and future viability of these applications in order to determine their alignment with the target architecture.

• The focus of the work is on providing expert advice and assessment to define the scope, strategy and roadmap for transitioning Fiserv Germany’s SAP ECC system to SAP S/4HANA.

• The recommended best practices from SAP are followed and a structured approach is used to ensure a smooth transition with minimal disruption while maximizing business value.

• This assessment forms the basis for a successful SAP S/4HANA transformation and ensures alignment with industry best practices, regulatory compliance and future scalability.

• Migration Strategy Definition – assessment of available transition approaches based on business objectives, technical feasibility and SAP Best Practices.

• Technical Readiness Assessment – conducting a system analysis to assess compatibility, custom code impact, data volume management, integration points and infrastructure readiness for SAP S/4HANA.

• Business Process Impact Analysis – reviewing the latest business process documentation to define the scope and effort required to implement the necessary functions in SAP S/4HANA and to identify opportunities for process optimization.

• Roadmap for Non-SAP Systems and Applications – assessment of third-party and legacy applications regarding their integration with SAP S/4HANA and recommendation of consolidation, migration or replacement strategies.

• Deployment & Implementation Planning – defining a phased approach for implementation, including project schedules, risk mitigation strategies and key milestones aligned with business priorities.

• This transformation takes place in phases: the Discovery phase leads to the Explore phase, which is followed by the Design phase and finally implementation.

• Program management

• Change management

• Requirements management

• Transition management

• Stakeholder management

• Risk management

• Comprehensive coordination