Load Balancing Experts in Dusseldorf

• Led end-to-end delivery of complex international customer-facing IT and system transformation projects across mobility, retail, life sciences, and product development domains.

• Managed project opportunities and delivery initiatives from concept development, planning, execution, migration, validation, deployment, and final customer acceptance.

• Acted as the primary point of contact for project stakeholders, ensuring alignment between customers, business units, suppliers, and delivery teams.

• Ensured timely project execution through proactive monitoring of milestones, deliverables, dependencies, risks, and resource requirements.

• Led and coordinated global cross-functional teams of 20+ members across multiple time zones. Served as the central coordination point for project activities, ensuring accountability, milestones, progress tracking, and timely resolution of issues across multiple stakeholders. Managed status reporting with all the stakeholders, providing clear and timely updates to ensure alignment on project goals.

• Provided functional leadership, mentoring, coaching, and issue resolution support to project team members. Worked closely with senior leadership and executive stakeholders to define project charter and project scope, priorities, milestones, manage dependencies, success criteria and achieve project goals.

• Collaborated closely with senior leadership, business stakeholders, suppliers, operations teams, and external partners to define project objectives and ensure successful execution.

• Managed stakeholder communication through executive dashboards, KPIs, governance reviews, steering committee meetings, and project status reporting.

• Anticipated business needs and provided effective technical solutions in a timely manner to improve business satisfaction.

• Led and supported sub-project management structures, ensuring consistent execution, reporting, and escalation across complex initiatives.

• Managed supplier relationships and service providers to ensure compliance with contractual obligations, service levels, timelines, and quality expectations.

• Supported vendor selection processes, RFP evaluations, delivery governance, cost monitoring, and performance reviews.

• Controlled project budgets, forecasts, resource allocations, and financial tracking to ensure delivery within approved constraints.

• Scheduled workshops explaining the business requirement, prioritizing project goals and managing change.

• Oversaw cloud migrations (Azure/ AWS), database migrations/upgrades, system upgrades, infrastructure & application modernization, data management, legacy decommissioning initiatives, AI solutioning, transition plan of 2000+ applications etc.

• Coordinated execution, deployment, integration, commissioning, data migration and handover activities to ensure production readiness.

• Led a cross-functional team proactively managing dependencies and resolving project issues to closure, while maintaining delivery timelines.

• Proactively managed project risks, dependencies, issues, change requests, and escalations to ensure predictable project outcomes.

• Ensured compliance with GxP, ITIL, corporate governance standards, validation requirements, and audit controls.

• Led internal and external audit support activities, validation documentation, CAPA coordination, and regulatory compliance initiatives.

• Drove process standardization, automation, and governance improvements across project delivery functions.

• Led application rationalization initiatives resulting in the retirement of more than 50 legacy applications, improving operational efficiency and reducing maintenance costs.

• Currently driving Generative AI initiatives to automate project documentation, reporting, knowledge management, and delivery processes.

• Facilitated lessons learned workshops and implemented continuous improvement actions to enhance project execution effectiveness.

Volunteer helper at the Johanniter in medical services and disaster response, highlighting teamwork and coordination even in times of crisis.

• Ensured 99%+ platform availability across Android, iOS, and web, maintaining zero customer-impact and zero P1 incidents through proactive monitoring and risk mitigation.

• Led Incident, Problem, and Change Management with offshore operations and vendors, driving rapid issue resolution and improving product stability.

• Partnered with QA teams and international OpCos to validate defects, reproduce issues, and enhance product quality using real-time customer insights.

• Managed end-to-end lifecycle activities including platform migrations, infrastructure upgrades, certificate renewals, and integrations (Identity, API, Messaging).

• Established operational excellence and governance by designing service support models, leading Early Life Support (ELS) and post-launch stabilization, delivering KPI reporting, and ensuring seamless transition from project to service management.

• Product: Secure Net - Classic, Converged & Home Wifi Protect

• Product Description: The all-in-one digital security service that helps keep you and your family safe online when using the Vodafone (Mobile and Broadband) network. Get alerts if your personal information shows up anywhere it shouldn't, whilst we find and block malicious content across all your devices using.

• Clients: Vodafone OpCos - Spain, Italy, UK, Ireland, Greece, Turkey, Germany, Portugal, Romania

• Role & Location: Service Manager for Lifecycle and Operations at Düsseldorf, Germany

Worked with/on: ITSM Remedy, Jira, Confluence, Splunk, Dynatrace, Tableau, Mongo DB, Google Analytics, App Follow

• Contributed to the development of an advanced RAG AI Chat application that integrates multiple LLM models, enabling users to seamlessly switch between models based on specific tasks. This improved the user experience by providing tailored, efficient solutions for various use cases, such as event scheduling, booking systems, and complex task management.
• Participated in designing and implementing a robust backend architecture using Spring AI, enabling advanced AI-driven capabilities like intelligent task automation, language processing, and contextual recommendations. Leveraged Spring AI Tools and Advisors to enhance the performance and decision-making of the AI models.
• Collaborated on the integration of vector databases to support embeddings, enhancing the app's ability to understand user queries and perform actions based on complex, real-time data inputs.
• Contributed to the development of a seamless, user-friendly front-end interface using React with TypeScript support, ensuring a modern, responsive, and scalable user experience across platforms.
• Assisted in implementing state management with Redux RTK for efficient data flow and real-time updates, optimizing the overall user experience in dynamic scenarios such as scheduling and task management.
• Partnered with stakeholders to define feature requirements, helping ensure that the app could scale to meet evolving business needs and integrate with other systems like calendar and email services. Worked alongside cross-functional teams, including data scientists and UI/UX designers, to fine-tune AI models and ensure alignment with project goals.
• Contributed to ensuring end-to-end system performance, security, and compliance by helping integrate authentication mechanisms, role-based access control, and secure communication protocols in both backend and frontend layers.

Technology Stack and Key Contributions:

• Java / Spring Boot / Spring AI: Developed backend services leveraging Spring AI for intelligent responses, task automation, and complex workflows.
• React / TypeScript: Built intuitive user interfaces with React and TypeScript, ensuring a smooth and scalable frontend.
• Redux RTK: Managed application state with Redux RTK for optimized state management, enabling dynamic, real-time data updates.
• Vector Databases: Integrated vector databases (pgVector) for embedding support, improving AI model performance in handling complex queries.
• PostgreSQL / Redis: Managed persistent and temporary data with relational and in-memory data stores, ensuring data integrity and speed.
• Kafka: Utilized Apache Kafka for event-driven communication and seamless integration between microservices.
• Spring Security: Ensured the security of backend services with robust authentication and authorization mechanisms.
• CI/CD & DevOps: Integrated continuous integration and deployment pipelines to ensure rapid and secure deployment of features and updates.

• Design, installation, configuration, administration, optimization, and further development of IT infrastructures in Citrix environments
• Upgrading older Citrix systems to the latest versions
• Installation, configuration, and delivery of applications in Citrix environments
• Support in 2nd- and 3rd-level support
• Performing performance analyses and optimizations in complex Citrix environments
• Analysis and fixing of issues in complex Citrix systems
• Creating, updating, and maintaining technical documentation
• Troubleshooting slow logons in Citrix XenApp / CVAD environments
• Analysis and fixing of printer problems in Citrix environments
• Creating, maintaining, and optimizing Citrix VDI policies
• Citrix Virtual Apps and Desktops (CVAD) 2402 LTSR, Citrix Virtual Desktop Infrastructure (VDI), Citrix Hypervisor / Citrix XenServer, Citrix Director / Citrix StoreFront, Citrix Machine Creation Services (MCS) / Citrix Provisioning Services (PVS), Citrix App Layering, Citrix Workspace Environment Management (WEM), Citrix Profile Management
• NetScaler SDX 14 / NetScaler Gateway 14 / NetScaler Console 14, NetScaler Load Balancing / Global Server Load Balancing (GSLB), NetScaler Applications Analytics (Web Insights, Security Insights, SSL Insights, TCP Insights, Gateway Insights, HDX Insights, ADC Infrastructure Analytics)
• Design, installation, configuration, management, optimization, and further development of IT infrastructures in Microsoft environments
• Upgrading older Microsoft systems to the latest versions
• Installation, configuration, and delivery of applications in Microsoft environments
• Creating, managing, and optimizing Microsoft Group Policy policies
• Design, implementation, and administration of Microsoft Azure environments
• Windows Server 2022 / Windows 11, Windows Group Policy / Active Directory, Remote Desktop Services (RDS), SQL Server 2022 / SCCM Server, RADIUS Server, FSLogix, PowerShell
• Implementation of standard changes according to ITIL guidelines
• VMWare / Splunk

• Consulting & strategic advisory in areas related systems engineering, infrastructure development, techno-economic feasibility, sector coupling and regulatory aspects of green hydrogen in India to evaluate integration and decarbonization opportunities.
• Developed data-driven models of renewable distributed energy resources (wind, solar and hydel) to evaluate the cost of green hydrogen production, distribution and application, aiming for commercial viability and affordability.
• Spearheaded the modelling of the Indian electricity grid and simulation of load balancing to estimate the short- and long-term energy market flexibility analysis to support energy trading and risk management for hydrogen assets.
• Leading AI-enabled software development to support decision-making and accelerate the adoption of a hydrogen economy in India.

• Mobile: Kotlin Multiplatform (KMP), Kotlin, Swift, SwiftUI, Jetpack Compose, Ktor, Room, Koin
• Backend: Spring Boot, GCP Cloud Run, GCP Load Balancer, GCP Eventarc
• Planned and developed a cloud backend architecture with Google Cloud Platform
• Developed a cross-platform architecture with Kotlin Multiplatform (KMP)
• Tech lead for comprehensive large project including webshop, two apps and omnichannel backend

• Created as-is network documentation for a Bechtle customer
• Analyzed existing configurations and adjusted them
• Advised on Fortinet and Check Point products
• Troubleshot complex routing, switching and application issues
• Tools: MS Azure, FortiManager, Cisco Nexus & Catalyst, Cisco WLAN Controller, Citrix Netscaler SD-WAN, MS Visio, Checkpoint VSX, Wireshark