Grafana Experts in Germany

• Proactive support of management in business field development & innovation management

• New development of a suite of business applications for analyzing valuation, P&L, and market price risk data

• Automation of all internal and external business and work processes

• Development of AI-based and AI-supported ETL processes as well as data analysis

• Business use-case development

• Business and work process optimization

• Enterprise architecture management

• Sales data analysis and forecasting as well as capture

• Inventory management & reordering

• Supplier management and communication

• Customs processing & clearance

• Shipping handling & warehouse coordination

• Interface management

• Technologies used: Microsoft Office 365, Microsoft Teams, JTL-Wawi, JTL-WMS, OTTO Partner Connect (OPC), Amazon Seller Central, DHL Global Forwarding, Jira, Draw.IO, Java (8,17,21,25), Jenkins, SonarQube, Git, Gitea, Spring Boot, Spring Batch, Vaadin, H2, PostgreSQL, Docker, Local LLMs, Postman, JasperSoft Studio, JasperReports

Product:

• Built a production-ready AI platform for generating brand-aware marketing images and videos from product data, user requirements, and uploaded media.
• Own the platform architecture, technical roadmap, API design, security, deployment workflow, operational reliability, and model-provider strategy.
• Developed the core platform in .NET and built supporting AI and workflow prototypes in Python, applying language-independent API contracts and structured interfaces between services and model providers.
• Implemented reliable background processing with RabbitMQ, persisted workflow state, idempotent handling, retries, failure recovery, logging, secure storage, authorization, and credit accounting.
• Made pragmatic build-versus-buy and model-routing decisions based on reliability, latency, cost, and maintainability rather than novelty.

Agent Orchestration & RAG Systems

• Built and compared agent workflows using Microsoft Agent Framework, LangGraph, and LangChain, including tool use, conditional routing, clarification steps, state management, and hand-offs between agents.
• Implemented reusable .NET components for agents, prompts, tools, model providers, structured responses, and retrieval with pyvector, making it easier to change AI providers without rewriting the core workflow.

• IT systems: Azure DevOps, SharePoint, Opal/Repost, JustinMind, Monday, SAP

• Analysis of requirements for branch software

• Coordination of intercultural teams

• Partly agile project organization

• Master data management / DMS

• UI/UX design and mockup creation

• Requirements documentation

• Digitalization of signatures

• Stakeholder management and workshop facilitation

• Billing/bank transfer

• Business analysis / requirements engineering

• Further development of the existing e-commerce platform based on SAP Commerce (Hybris) to meet the growing demands of digital commerce.
• Ensuring the scalability and performance of the backend, so the platform remained stable and efficient even under heavy user load.
• Development and integration of new OCC REST APIs and services for modular extensions and flexible adjustments, to implement new features quickly.
• Optimization of data flows and interfaces, which significantly improved platform efficiency and system performance.
• Ensuring a maintainable and scalable code base by using Clean Code principles, proven design patterns, and a future-proof architecture.
• Reduction of errors through extensive testing with JUnit, Mockito, and load tests with Gatling, supported by the introduction of automated test processes.
• Improved system performance through targeted refactoring measures and efficient database queries, especially to handle peak loads.
• Use of modern cloud and monitoring tools such as Kubernetes, Google Cloud Platform (GCP), and Grafana to ensure a stable and monitored infrastructure.
• Clear improvement in efficiency, scalability, and reliability of the platform, which now meets the demands of a dynamic and growing e-commerce market.

• Building a data integration platform for high, medium, and low voltage assets for contextual analysis of time series with master data from the SCADA control system (IEC 60870 104), INIS, and SAP.
• Responsibility for the architecture and implementation of the solution, as well as sparring partner for the Product Owner.
• Use of Kotlin, Spring Boot, Maven, TimescaleDB, PostgreSQL, liquibase, Elements IoT, Docker, Kubernetes, Grafana, Python, jupyter, and various API gateways.

• Developed cloud-native enterprise applications on SAP Business Technology Platform using Node.js, SAP UI5, and RESTful APIs, delivering solutions across training management, procurement, employee information, and logistics domains
• Served as the primary developer for the maintenance, enhancement, and production support of three enterprise applications, delivering new features, resolving production issues, and coordinating releases with business stakeholders
• Experienced in leveraging AI-assisted development tools such as Microsoft Copilot to accelerate feature development, generate code, prototype solutions, and support application migration and modernization
• Designed backend services, domain models, and SAP Fiori/UI5 interfaces, implementing business workflows, role-based access control, validations, scheduling, reporting, and data import/export capabilities
• Designed and integrated enterprise services with SAP SuccessFactors, SailPoint, ERP systems, and external Learning Management APIs, including automated synchronization for 11,000+ user data
• Designed and implemented AMQP-based event-driven services processing up to 500 RFID parcel scan events per day for a logistics application
• Managed deployments and application operations using CI/CD pipelines, SAP Solution Manager, SAP BTP Cockpit, Kibana, and cloud monitoring tools, performing root-cause analysis and resolving production incidents
• Managed application dependencies by resolving npm package version conflicts and remediating critical and high-severity security vulnerabilities, ensuring production compliance and application stability
• Collaborated with architects, business users, SAP governance teams, and distributed Agile teams throughout technical design, code reviews, sprint planning, documentation, and software delivery

• Kubernetes: EKS management, cluster upgrades and stability improvements, Infrastructure-as-Code reviews and updates, AWS support, and cost optimization.

• Team leadership: Prioritization and coordination of four cross-functional teams.
• Platform strategy: Development and implementation of strategies to optimize existing IT platforms.
• Stakeholder management: Active management of expectations and communication with internal and external stakeholders.
• Program and innovation management: Prioritization and coordination of cross-department projects as well as innovation initiatives.
• Product Owner consulting: Advising Product Owners with a focus on product development and continuous product improvement.
• Organizational development: Improving communication and decision-making structures across all organizational levels.
• Change management: Implementing best-practice change management methods to ensure continuous optimization and innovation.
• Quality assurance: Ensuring high quality standards in processes, services, and deliverables.

• Deployment and scaling of existing ML initiatives, including demand and cash flow forecasts.
• Building robust monitoring with mlflow for data stability, model performance, and drift detection, as well as implementing additional ML use cases.
• Further development of an Agentic AI chatbot for transparent and easy-to-understand model explanations.

• Architected the Yatta Integration Layer – a config-driven integration platform on Java 25, Spring Boot 4 (WebFlux), Temporal, gRPC and Kafka, enabling new third-party integrations (e.g. AVS fulfillment) via declarative JSON configs with zero code changes.
• Designed and implemented Tink integration with 0Auth IBAN verification to enhance fraud prevention and account validation workflows with Adyen payByBank.
• Architected and implemented an OpenFGA-based authorization model for centralized management of users, groups, and fine-grained access control in the vendor portal.
• Architected and led delivery of the Yatta API Gateway platform using GraphQL Federation, providing a unified enterprise API layer across distributed microservices with centralized authentication, authorization and request orchestration.
• Replaced NGINX + NLB with Istio service mesh and AWS ALB; rolled out WAF, OAuth (Cognito), IP whitelisting and RBAC across environments.
• Migrated CDC from Confluent Cloud connectors to a self-hosted Kafka Connect + Debezium stack, reducing operational cost by ~80% across multiple environments.
• Implemented the Transactional Outbox pattern with Debezium for reliable, exactly-once event publishing to Kafka with Avro and Schema Registry.
• Migrated dunning/payment-recovery workflows from Airflow to Temporal, achieving 99.9% reliability for settlement handling.
• Optimised Apache Airflow with deferrable sensors to handle 1000+ concurrent DAG runs without scaling the worker pool.
• Refactored a monolithic Terraform codebase into 3 modular projects, cutting deployment time by ~45%.
• Stood up full observability with OpenTelemetry, Tempo, Prometheus and Loki; automated dev/staging/prod with ArgoCD, Image Updater and Helm.
• Collaborated with product, operations and engineering stakeholders to define scalable platform architecture and integration standards aligned with long-term business and operational goals.

• Short description: Leading a group-wide project to establish standardized cloud governance for Microsoft Azure, including policies, security and compliance controls, automation, and cost and operations management while preserving the autonomy of decentralized business units within regulatory frameworks.

• Tasks and activities:

• Overall responsibility for designing, building, and implementing a company-wide cloud governance structure (Azure), including target picture, roadmap, and operating model.

• Managing internal and external stakeholders (C-level, IT, Security, Compliance, Cloud Architecture, DevOps), including decision and escalation management.

• Planning and facilitating workshops on cloud strategy, governance principles, and the design of areas such as identity, connectivity, and platform management.

• Defining, implementing, and rolling out cloud policies (Azure Policy / custom policies), security standards, and compliance requirements (including GDPR, ISO 27001, BSI C5).

• Building a cloud governance framework based on the Azure Cloud Adoption Framework (CAF), including landing zone and guardrail concepts.

• Introducing automation solutions for governance, security, and cost control (policy/control automation, IaC, CI/CD-based control mechanisms).

• Implementing cloud security and compliance monitoring mechanisms as well as continuous improvement processes.

• Establishing and operationalizing FinOps in an enterprise environment (central and decentralized FinOps teams), including cost management strategies, reporting, and guardrails.

• Integrating governance policies into DevOps processes (e.g. CI/CD principles for security and compliance checks, GitLab Runner concept in spokes, GitLab CI/CD for CAF landing zones).

• Implementing access concepts including RBAC design and breaking-glass mechanisms (emergency access) as well as certificate automation (ACME / step-ca).

• Achievements:

• Created a unified, auditable governance and control set for Azure (policies, standards, compliance mapping) and thus laid the foundation for scalable cloud use in a regulated environment.

• Established repeatable automation for governance, security, and cost control (IaC + CI/CD), reducing manual effort and implementation risk.

• Improved operational and decision-making capability across central and decentralized units (clearer roles, responsibilities, escalation paths, balance between autonomy and group requirements).

• Significantly increased workload compliance during lift-and-shift migrations.

• Technologies used:

• Microsoft Azure Policy, custom policies.

• Terraform, OpenTofu, Terragrunt.

• step-ca (ACME).

• Entra ID.

• Azure Firewall.

• Azure Networking, hub-and-spoke architecture.

• Azure vWAN (evaluation).

• Azure Front Door, Azure Application Gateway.

• Azure ExpressRoute.

• Azure Key Vault.

• NetBox.

• GitLab (on-premises).

• Infrastructure, concepts used:

• Cloud shared responsibility model.

• Hub-and-spoke connectivity / central shared services (from hub-spoke context).

• Central governance with decentralized delivery (business unit autonomy with guardrails).

• Methods used:

• Scrum.

• Stakeholder management (C-level to engineering).

• Cloud governance, Azure Cloud Adoption Framework (CAF).

• DevOps, CI/CD.

• Cost and FinOps approaches: tagging/chargeback models, budget/alert concepts, reserved instances/savings plans vs. on-demand scenarios, sensitivity analyses.

• RBAC, breaking-glass concepts.

• ACME / certificate automation.

• GitLab Runner concept in spokes, GitLab CI/CD pipelines for CAF landing zones.

• Focus: system architecture, cloud-native platforms, microservices, API design
• Product: Pflege-Pfad is a digital matchmaking platform that connects relatives of people in need of care directly with verified care services and caregivers - without an agency and without ongoing fees.
• Business analysis & process design:
• Analysis of the German care market and identification of the key pain points of both target groups.
• Modeling of the core business processes: registration, verification, care request, application, placement, and rating.
• Definition of the business model as a freemium/premium model with optional contact unlocking.
• Creation of user stories and requirements documentation for relatives, care services, and administrators.
• Design of trust and quality assurance mechanisms with document upload, admin review process, and rating system.
• Coordination with stakeholders and validation of product decisions with potential users.
• Technical implementation:
• Design and implementation of the entire platform architecture as a solo developer.
• Design and implementation of a REST API with Spring Boot and Kotlin, including JWT-based authentication.
• Development of the frontend as a single-page application with Angular 17.
• Implementation of the AWS infrastructure with EC2, RDS PostgreSQL, S3, CloudFront, and IAM.
• Document upload with AWS S3 via presigned URLs for verification of care services.
• Email notifications via Resend API.
• AI-supported care service search via OpenAI API.
• Implementation of complete user flows such as registration, login, password reset, and placement process.
• Building an admin panel for user and care service management as well as analytics.
• CI/CD with GitHub Actions and containerized deployments with Docker.
• End-to-end tests with Playwright.

Technologies: Kotlin, Spring Boot 3, Spring Security, JWT, JPA/Hibernate, PostgreSQL, Angular 17, TypeScript, RxJS, AWS (EC2, ECS, S3, CloudFront CDN, RDS PostgreSQL, IAM), nginx, GitHub Actions, Playwright, Maven, Git, OpenAI API, Resend API, Docker, Scrum, i18n (DE/EN/TR), Kiro, feature-flag architecture.

• Product responsibility for the central platform "one" as a group-wide web-based customer portal
• Coordination of the connection of 20 group companies to the product platform
• Derivation and steering of a group-wide product strategy and roadmap aligned with company goals
• Prioritization and bundling of strategic requirements from the various group companies
• Harmonization of different interests and moderation of complex decision-making processes at management level
• Ensuring the technical and business integration of the product into existing system landscapes, business processes, and business models
• Building transparent governance and decision-making structures for group-wide product development
• Representation of the product towards internal and external stakeholders at leadership level

Unified ITSM framework

• Definition of a company-wide ITSM target picture
• Introduction of a uniform service structure across all business units

SLA and OLA management

• Building a standardized SLA framework
• Definition of service classes (Business Critical, Standard, Low Priority)
• Introduction of OLAs between internal teams
• Building meaningful SLA reporting
• Definition of KPI and service dashboards for business units

Service portfolio management

• Definition of service descriptions
• If needed, preparing possible cost and service billing

Ticketing & processes

• Incident management
• Uniform ticket categories
• Standardized prioritization
• Escalation matrix
• Automations
• Self-service optimization

Request fulfillment

• Service catalog across all business units
• Approval workflows

Problem management

• Introduction of root cause analysis
• Known error database
• Problem review process

Complete asset management concept

• Hardware lifecycle management
• Software lifecycle management
• Leasing lifecycle
• Mobile device lifecycle
• Monitor lifecycle
• Phone lifecycle

Processes

• Procurement
• Goods receipt
• Inventory
• Assignment
• Return
• Disposal
• Leasing return Goal: single source of truth for all assets

CMDB design

• Definition of all configuration items:
• Workplace
• Notebooks
• Monitors
• Mobile phones
• Printers

Infrastructure

• Servers
• Firewalls
• Switches
• WLAN
• Storage
• Backup systems

Cloud

• Azure resources
• Microsoft 365
• SaaS services

Relationships

• User ↔ Asset
• Asset ↔ Service
• Service ↔ Infrastructure
• Location ↔ Asset
• Goal: make all service dependencies visible

Software asset & license management

• License management concept
• License balancing
• Compliance reporting
• Microsoft license management
• Adobe license management
• SaaS management
• Contract management
• Renewal management

Interfaces & automation Existing systems

• Workday
• Joiner
• Mover
• Leaver

TESMA

• Leasing data
• Contract data

Matrix42

• Asset synchronization
• User synchronization

Active Directory / Entra ID

• User management

Microsoft 365

• License assignment
• Group management

Dormakaba

• Access processes

• Lifecycle services

Monitoring platforms

• PRTG
• Palo Alto
• Cisco

Reporting & KPI framework

• Definition of a management dashboard
• KPIs
• Ticket volume
• SLA fulfillment
• MTTR
• First resolution rate
• Asset accuracy
• License compliance
• Change success rate
• Service availability
• Degree of automation

Network redesign support

• Governance
• Support of the network redesign from an ITSM point of view
• Definition of affected services
• Change management structure
• Communication concept

CMDB integration

• Recording of all network components
• Service mapping
• Dependency analysis

Validation of documentation and knowledge base articles

• Network documentation
• Operations documentation
• Standard changes

Monitoring & event management

• Target picture
• Central monitoring concept
• Event management process
• Alerting strategy
• Escalation model

Systems

• Cisco

• Palo Alto

• Fortinet

• Rubrik

• Veeam

• Matrix42

• Azure

• Microsoft 365 Automation

• Ticket creation from monitoring

• Escalations

• Standard actions

Audit, compliance & information security

• ISO 27001 consulting
• TISAX consulting
• NIS2 preparation - consulting
• Audit-ready processes
• Documentation structure
• Evidence tracking in Matrix42

Roadmap

• 12-month roadmap
• Prioritization of all measures
• Quick wins
• Medium-term projects
• Long-term target picture
• Documentation