C Experts in Zurich

• SME for operational processes, contract negotiation and product design for the implementation of a SaaS contact center solution & carrier services
• Definition of several operational processes, organizational setup, ITSM application integrations, creation of contract schedules and advising contract negotiation
• Scrum Master with agile tooling (processes & automation)
• Commercial manager to create business cases and closing the sales process
• Increasing impact, trusted relationship, and key team member within a short time

• Analysis, consulting, and development of a WordPress application for the digital processing and delivery of the Bauma chronicle archive

• Mentor female students and professionals in advancing their careers, particularly as aspiring tech entrepreneurs.

• Greenfield project M-Zollmanager: Development of an internal platform to support users in booking requirement areas on line items in assessment notices.
• Greenfield project M-Deliveryplan: Development of an internal platform for planning and tracking deliveries in the international transport sector.
• Created functions to predict the estimated arrival time of container ships and goods from the port of loading to the port of destination, considering potential events.
• Developed the TrackAndTrace add-on for M-Deliveryplan to track and plan goods and containers.
• Built a generic AI chatbot for Migros app infrastructure, including ChatGPT integration and creating AI workflows with N8N.
• Developed AI assistants to automate repetitive tasks, such as creating release notes or processing Jira tasks based on N8N workflows.
• Further development and maintenance of the M-LFS, M-Vehicleaccess and M-Worklog apps.
• Used C#, Angular 18, DevOps practices, N8N, Kubernetes, Docker, Jira, Confluence and Azure.
• Ongoing project with continuous development of platforms and workflows.

• Implementations of a code refactoring framework able to refactor thousands of repositories leveraging Generative AI
• Use Python (Django, Flask, FastAPI), Java and Typescript in Azure Cloud (Data Lake, VMs, AI) and GitLab infrastructure
• Mentoring and pair programming
• Obtained Azure AI-900 and AI-102 certifications

• Participating in a strategic enterprise project to introduce a centralized customer data platform ("Single Source of Truth") to eliminate redundant data storage and accelerate digital services

• Analyzing and documenting business and system requirements for migrating large, heterogeneous data sets (ETL) and for continuous data synchronization between core systems and the new platform

• Close collaboration with business units, data engineers and architects to gather and validate requirements, and to ensure data quality, consistency and regulatory compliance

• Defining the migration strategy, specifying ETL processes and synchronization mechanisms, and documenting technical interfaces

• Developing and executing test cases for migration and synchronization processes, and performing defect analysis to ensure data integrity and system stability

• Technologies: SQL, Microsoft SQL Server, Azure DevOps, Confluence, UML, RESTful Services, Swagger, Postman

• Worked in mixed teams with several clients
• Performed requirement engineering, proposal and time estimation
• Developed ACLs, business rules, flows, workflows, catalog items, various scripts, UI actions, policies, scoped applications
• Customized mobile apps: Now Agent and Now Mobile
• Implemented integrations using the Integration Hub
• Coordinated continuously with clients during development
• Performed testing and helped clients with testing
• Deployed to production and applied main version upgrades and patches
• Managed CMDB, domain separation and asset management
• Integrated between instances at different clients
• Developed GlideScript: business rules, scripted REST endpoints, extension points, fix scripts, background scripts

• Responsible for IT integration test and user acceptance test for SAP S/4 Hana and BDO BO Customer Financials Management
• Led the test team (business testers and IT testers)
• Resource planning and control within the test team
• Created test concepts and test plans
• Performed test risk analysis
• Coordinated test execution and defect tracking
• Ensured test progress
• Generated and visualized reports
• Summarized test reports and reported to management
• Prepared and conducted user acceptance tests
• Managed SIGMA and JIRA/Confluence at project level

• Mathematical specification and definition, analysis and software development of the skiving cutter tool motion planning within the skiving machine for simultaneous and sequential gear flank processing
• Twist-free topological manufacturing
• Workpiece flank line modifications
• Workpiece flank line and profile corrections
• Workpiece tooth thickness deviations
• Computer vision algorithms for automatic wear detection of the skiving cutter tool
• Software development for corrections of the machine kinematics for the profile grinding product series, including twist-free grinding
• Software development for corrections of the machine kinematics, quality measurement and evaluation for the slot grinding product series
• Performance analysis and continuous improvement of internal design tools (RTDesign)
• Tools used: C#, .NET, TeamCity, git, PostgreSQL, MySQL

• Business analysis and requirements engineering
• Consulting technical mathematics and control theory
• Selling outsourcing software development projects to companies
• Project lead, controlling and automated testing
• Software design and support
• Developed control algorithm for a sensorless permanent magnet electric motor
• Solved control engineering problems for customers

• SAP Data Designer ETL, SQL Server, Docker for PharmaSuisse Data Warehouse Application (Application Manager and Developer)
• SAP Business Objects, ABAP on SAP HANA for the Police of the Canton of Bern (Application Manager and Developer)
• Avaloq Connectors to SAP BW for Banque Cantonale de Fribourg

• Awarded the degree of Doctor of Economics (Dr. oec.)
• Passed doctoral examination with the grade "good"
• Dissertation: Development of OR-based software systems – concepts for problem- and user-oriented design

• Took over the analyst and leading developer role in an innovative project helping detection of financial fraud in a major financial institution in Zurich with assistance of artificial intelligence
• Analyzed and implemented new modules, improved performance and user experience, elevated technical documentation and code quality to the standard required by the end client
• Technologies: Java 17, JavaFX, Spring Boot, concurrency, UX, Gradle, Impala

Application ownership and further development of test user management (TUM)

Areas of responsibility: Application ownership (Application Ownership / ITSO), application management, incident management, deployment / release management, requirements management, prioritization, further development, automation, and interface management

Technologies: SQL Server, Python, GitLab, UC4, Lieberman, Linux

Responsible for the operation and continuous development of a central application for managing more than 5.000 technical test users and their data.

Gathered and assessed business requirements, independently prioritized further development, and planned and coordinated implementation using agile methods and PI Planning, in close collaboration with the relevant business units and IT teams.

Expanded the central SQL Server database with additional information about test and real users, and integrated further applications through defined interfaces. The modular application used Python-based processing components, with execution and workflows controlled through UC4. This enabled data from different source systems to be automatically transferred, processed, and made available, as well as new test users to be created automatically.

Ensured reliable application operations and continuously optimized and automated existing processes.

Application ownership, modernization, and migration of incident management (TRANT)

Areas of responsibility: Application ownership (Application Ownership / ITSO), application management, incident management, deployment / release management, requirements management, software modernization, migration, interface integration, and quality assurance

Technologies: UC4, Jira, SQL Server, Oracle, Java, Python, Lieberman, Linux, Jai

Responsible for the operation and development of an application that automatically records, processes, and forwards technical incidents in various test environments.

Automated the creation of Jira incident tickets when UC4 workflows were blocked, including routing them to the relevant application managers.

Modernized the application by migrating from Java to Python, moving the database from Microsoft SQL Server to Oracle, and replacing the Jenkins scheduler with UC4.

Integrated the Jira API and used the bank's internal AI solution Jai to support code migration and subsequent validation. Independently and critically reviewed AI-generated results for business and technical accuracy.

Shift lead for operations control in test environments

Areas of responsibility: Monitoring various test systems

Technologies: UC4, TSO, HOST, Azure-Cloud

Responsible for monitoring and controlling automated processing workflows in various test environments, including systems running in the Azure-Cloud.

Monitored UC4 and HOST workflows and analyzed and handled incidents. When processing workflows were blocked, Jira tickets were automatically created through TRANT and assigned to the relevant application owners. In coordination with them, affected jobs were restarted or stopped as needed. HOST processes were also monitored and controlled through OPC.

A multi-shift operation was introduced to ensure stable and as continuous as possible testing.

Test data anonymization manager

Areas of responsibility: Planning/anonymizing/publishing production data for test systems

Technologies: UC4, Informatica (PowerCenter and IDMC)

To ensure test environments could run with real data, production databases were cloned regularly. Production data had to be untraceable in test environments. For this reason, the cloned databases were first anonymized with Informatica PowerCenter and later with Informatica IDMC. Critical tables and columns in the various databases (Oracle, SQL-Server, MongoDB) had to be identified and analyzed at the data level. Rules for handling critical data were agreed with the application owners.