Apache Tomcat Experts in Munich

Unified ITSM framework

• Definition of a company-wide ITSM target picture
• Introduction of a uniform service structure across all business units

SLA and OLA management

• Building a standardized SLA framework
• Definition of service classes (Business Critical, Standard, Low Priority)
• Introduction of OLAs between internal teams
• Building meaningful SLA reporting
• Definition of KPI and service dashboards for business units

Service portfolio management

• Definition of service descriptions
• If needed, preparing possible cost and service billing

Ticketing & processes

• Incident management
• Uniform ticket categories
• Standardized prioritization
• Escalation matrix
• Automations
• Self-service optimization

Request fulfillment

• Service catalog across all business units
• Approval workflows

Problem management

• Introduction of root cause analysis
• Known error database
• Problem review process

Complete asset management concept

• Hardware lifecycle management
• Software lifecycle management
• Leasing lifecycle
• Mobile device lifecycle
• Monitor lifecycle
• Phone lifecycle

Processes

• Procurement
• Goods receipt
• Inventory
• Assignment
• Return
• Disposal
• Leasing return Goal: single source of truth for all assets

CMDB design

• Definition of all configuration items:
• Workplace
• Notebooks
• Monitors
• Mobile phones
• Printers

Infrastructure

• Servers
• Firewalls
• Switches
• WLAN
• Storage
• Backup systems

Cloud

• Azure resources
• Microsoft 365
• SaaS services

Relationships

• User ↔ Asset
• Asset ↔ Service
• Service ↔ Infrastructure
• Location ↔ Asset
• Goal: make all service dependencies visible

Software asset & license management

• License management concept
• License balancing
• Compliance reporting
• Microsoft license management
• Adobe license management
• SaaS management
• Contract management
• Renewal management

Interfaces & automation Existing systems

• Workday
• Joiner
• Mover
• Leaver

TESMA

• Leasing data
• Contract data

Matrix42

• Asset synchronization
• User synchronization

Active Directory / Entra ID

• User management

Microsoft 365

• License assignment
• Group management

Dormakaba

• Access processes

• Lifecycle services

Monitoring platforms

• PRTG
• Palo Alto
• Cisco

Reporting & KPI framework

• Definition of a management dashboard
• KPIs
• Ticket volume
• SLA fulfillment
• MTTR
• First resolution rate
• Asset accuracy
• License compliance
• Change success rate
• Service availability
• Degree of automation

Network redesign support

• Governance
• Support of the network redesign from an ITSM point of view
• Definition of affected services
• Change management structure
• Communication concept

CMDB integration

• Recording of all network components
• Service mapping
• Dependency analysis

Validation of documentation and knowledge base articles

• Network documentation
• Operations documentation
• Standard changes

Monitoring & event management

• Target picture
• Central monitoring concept
• Event management process
• Alerting strategy
• Escalation model

Systems

• Cisco

• Palo Alto

• Fortinet

• Rubrik

• Veeam

• Matrix42

• Azure

• Microsoft 365 Automation

• Ticket creation from monitoring

• Escalations

• Standard actions

Audit, compliance & information security

• ISO 27001 consulting
• TISAX consulting
• NIS2 preparation - consulting
• Audit-ready processes
• Documentation structure
• Evidence tracking in Matrix42

Roadmap

• 12-month roadmap
• Prioritization of all measures
• Quick wins
• Medium-term projects
• Long-term target picture
• Documentation

• Strategic consulting, technical consulting, interim management, and training
• Management consulting and development of application solutions through interdisciplinary solution approaches
• Employee and team development as well as innovation and communication management

• Responsible for Openshift/Kubernetes on-prem administration and developer support.
• Developed URP infrastructure automation with Python, Ansible, Kustomize and ArgoCD, Argo Workflow/Events stack.
• Wrote smoke and load tests for URP infrastructure utilizing Python, Kustomize and ApplicationSets.
• Helped to set up and deploy URP infrastructure in Google Cloud, GKE.
• Set up monitoring for URP and ArgoCD stack with Splunk Cloud.
• Performed system administration tasks across RedHat Linux, Kubernetes/Openshift, ArgoCD, GitLab, Bitbucket Enterprise, Kafka and MongoDB.

• Set up GUI test framework for testers and developers to easily create GUI tests
• Implemented automated GUI tests with QF-Test for stock trading software and PDF file comparisons
• Created comparison runs between different versions

Used technologies: QF-Test, Java, Jython

• Coordinating several Pega projects being part of CoE
• Participating in major architecture meetings
• Running LSA coordination meetings
• Providing guidance to the project teams
• Helping with technical issues resolution including performance problems
• Contributing to improving developers best practices and guidelines
• Providing expertise in ensuring high system availability
• Running PoCs
• Responsible for deployment pipelines implementation
• Individual targets rated over 100% every year

• Implementation of a GitLab CI/CD pipeline based on SAP Commerce Cloud 2211
• Development of a new B2C shop with Vue, Node and TypeScript to ensure scalability, extensibility and performance optimization
• Integration of Microsoft Azure Event Grid with SAP Hybris
• Implementation of BDD with Cucumber using Gherkin syntax to promote collaboration between development and business teams
• Support and customization of a Spartacus shop
• Technologies/Languages: Java, REST, OData, Behavior Driven Development (BDD), Cucumber, Node, Vue, TypeScript, Spartacus, GitLab CI/CD, Gradle, Maven, Ant, SonarQube

• Cisco SDA LAN network
• Transition and transformation

• Development of a test system
• Establishment of the architecture using Scala/Java for the backend and Swing for the frontend
• Setup of CI/CD pipelines with Jenkins for continuous integration, including automated builds
• Participation in the Scrum team, including daily stand-ups, sprint planning, and retrospectives
• Technology environment: Scala, Swing, EJB, JPA, Scrum, PostgreSQL, Mercurial

• Set up the new digitization strategy.
• Using Camunda as a process engine, a new way of handling batch and dialog tasks is created.
• In close cooperation with the business department, the individual processes are created and put into production.
• Forms for controlling manual interventions, e.g. when adjusting applications, are implemented.
• Gradual migration of old code from IBM WebSphere to JBoss.
• Skills: Arquillian, Camunda, Initiative, Empathy, Hibernate, Jackson, Java/JEE, JBoss, Jersey, JSON, JUnit, Openness to criticism, Willingness to learn, REST, Teamwork, WebServices.

• As part of developing this project, various apps were developed for an IBM portal environment based on portlets and Spring Boot services, as well as the setup of a BI platform based on QlikView

• Full-stack development of applications, technical analysis, refinement of requirements with the business department, coordination with the customer, DevOps

• Team size: 8 people

• Technology: Java 11.0, Maven, Git, Spring, Hibernate, JUNIT, Mockito, React, Jira, SQL, Spring Boot, CD/CI Jenkins, Kanban, Rest Api, Oracle

• Environment: Eclipse, IBM Rational Application Developer

• Development of the Ibalis portal and payment procedures for applying for and paying out EU funding.
• Publicly accessible portal, e.g. for farmers.
• Projects over the last ten years were carried out according to Scrum.
• Technologies: Spring, Wicket, Hibernate, Postgres, JSON, XML, REST, Bitbucket, Podam, Buckets, JUnit, Gradle, Intellij, Bamboo, Swagger.

• Agile coaching at BMW – 8 coaching projects

• Advised BMW department on introducing agile software development

• Coaching product owners, Scrum Masters, managers and teams

• Trainer for product owner workshops

• Consulting firm project (Jan 2017 to present): Steadforce was the main partner in developing products that consultants used on client sites

• As Scrum Master, supported scaling the project from six developers to three distributed Scrum teams with developers in Germany, Poland, Romania and Ukraine as well as stakeholders in Germany, US and India

• Agile values evangelist

• Organizing Scrum meetings

• Facilitating retrospectives

• Co-organizing team workshops

• Working on code quality and test coverage for almost daily releases

• UMS at BMW (Sept 2016 to present): Scrum Master for a team of 3 software developers

• Organizing Scrum meetings and collaborating in Jira with the product owner at the client for agile fixed-price billing (payment based on t-shirt sizing)

• Steadforce Campus: Redefining software development processes at Steadforce with a focus on clean code, code reviews and Scrum

• Backend development of the cloud-based microservice
• Frontend development of the microfrontend
• Migration of the cloud backend environment
• Rollout of the distributed high-availability Privacy Data Service
• Technologies: Java, Kotlin, Spring Boot, REST Services, Kubernetes, Microsoft Azure, Cloud Security, OpenAPI, Postman, JavaScript, Vue.js, AngularJS, TypeScript, Micro Frontend, Redis, Kibana, Grafana, CI/CD, GitHub Actions, Jenkins, Helm Charts, Sec-Hub, Black Duck, Docker, Maven, Git, Scrum

• Release Management
• Project Management
• Business Analysis
• Scrum
• SAFe