Patrick Heront-Senior DX Consultant
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Experience
Senior DX Consultant
HERONT IT
- Designed a prioritized action plan for Cartier Japan's executive committee to streamline and enhance in-store internal communication, centered around a generative AI chatbot proposal.
Senior DX Consultant
HERONT IT
Audited the new Data, Digital & IT organization; identified improvement levers and issued operational recommendations to align better with business units and develop key tech competencies.
Defined a 2030 digital vision incorporating data and AI priorities and a 5-year implementation roadmap.
Product Manager
HERONT IT
Conducted needs assessment and led the design and development of a new travel offer management platform using Zoho CRM, Zoho Creator, and Google Drive, reducing response time to client quotes to under 24 hours.
Prototyped three AI-driven use cases (ChatGPT).
Project Manager
HERONT IT
- Managed procurement and deployment of IT infrastructure for three new retail stores in Tokyo.
Data Governance Lead
HERONT IT
- Initiated a data governance program in coordination with the Head of Digital Japan and the group headquarters, including identifying operational pain points and key priorities, mapping data sources, structuring data domains, appointing data owners, defining governance roles and principles, and operationally implementing a governance committee.
CIO Advisory
HERONT IT
- Supported the Group CIO in European CIO convergence, OPEX reduction plan, and a back-office tool harmonization program for legal form production.
CIO Digital Platforms and Software France
EDITIONS LEFEBVRE-SARRUT
Led a 75-FTE team with an €8M budget covering €190M in business turnover.
Developed the 2024 IT Master Plan including legacy rationalization and simplification plan, and a natural language search innovation.
Launched key strategic projects: document search service, digital identity (IAM), and new services platform architecture.
Implemented a shared action plan and joint decision-making rituals to strengthen alignment between IT and the marketing department.
Maintained service quality during COVID through full remote work, optimized support processes, and reduced budget by 30% via reorganization and mutualization.
IT Manager Software France
EDITIONS LEFEBVRE-SARRUT
Managed a 25-FTE team with a €3M budget covering €30M in business turnover.
Merged software IT teams of Editions Francis Lefebvre, Dalloz, and Editions Legislatives.
Led the operational launch of software solutions using Agile methodologies, including calculation simulators, legal document drafting tools, an economic and social database, a tax compliance platform, and a chatbot prototype for hotline support and pre-sales assistance (covering SLA, security, and GDPR aspects).
Group IT Project Director
EDITIONS LEFEBVRE-SARRUT
- Deployed a group EDM system and implemented two software solutions: an ERP for law firms and a document drafting tool.
IT Governance Lead for European Authorized Repairers
PSA PEUGEOT CITROEN
Oversaw budget arbitration and coordinated system evolutions, resulting in a 4% user satisfaction increase.
Deployed interfaces with over 25 European DMS (Dealer Management Systems).
CRM Outsourcing Project Lead
PSA PEUGEOT CITROEN
- Led the outsourcing of 100-FTE CRM teams to Spain and Argentina, including designing the target organization, recruitment, and knowledge transfer.
Manager, Marketing Data Systems IT Services
PSA PEUGEOT CITROEN
Managed business IT services with up to 30 FTEs and a €4M budget.
Implemented offshore maintenance with Infosys in India, followed by relocation to Argentina, achieving a 20% cost reduction over two years while maintaining service quality.
Internet Department Project Manager
PSA PEUGEOT CITROEN
Architected and developed Peugeot’s FR and UK websites.
Integrated shared business services and deployed a pan-European vehicle configurator.
IT Developer, Utilities Department
CAPGEMINI
Aerodynamics R&D Engineer
THERMODYN (BAKER HUGHES)
Industry Experience
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Experienced in Automotive, Media and Entertainment, Information Technology, Utilities, Tourism, and Energy.
Business Area Experience
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Experienced in Information Technology, Project Management, Operations, Product Development, Strategy, and Customer Service.
Summary
Proven track record of 25+ years in leading IT projects, driving digital transformation, and aligning information systems with business objectives.
Extensive experience in France and Japan across diverse industries: tourism, legal publishing, pharmaceuticals, retail, automotive commerce and marketing. Proven ability to manage complex programs, define strategic roadmaps, and deliver innovative technology solutions (AI, custom platforms, legacy rationalization). Skilled in managing multicultural and cross-functional teams (up to 75 FTEs), with a strong focus on results and customer satisfaction.
Skills
- It Management: Strategy, Team Leadership, Business-it Alignment, Budget Control
- Project And Program Direction – Agile Methodologies, Reporting
- Data Governance
- Digital Platforms And Web Architectures
- Development Tools: Bubble.io (Certified Developer 2025, Saas Launch: Mytripflow.com), Zoho Creator, Gpt-4o, Google App Script
Languages
Education
Fluid Mechanics Lab of Ecole Centrale de Lyon
PhD, Fluids Mechanics, Numerical Simulation of flows in multistage turbomachines · Fluids Mechanics · Lyon, France
Ecole Centrale de Lyon
Engineering Degree, Generalist engineer with a specialization in Fluid Mechanics, Turbomachines and Numerical Simulations · Engineering · Lyon, France
Certifications & licenses
Bubble.io Certified Developer
Statistics
Experience
Expertise
Qualifications
Profile
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