macOS Experts in Munich

• Iterative test planning

• Provision of the test infrastructure

• Resource planning

• Test concept development

• Coordination of the test teams

• Defect management

• Release management

• Project planning

• Cohort planning

• Test planning

• Test execution

• Trial test planning

• Rollout

• Business analysis

• Requirements engineering

• Change management

• E2E test coordination

Unified ITSM framework

• Definition of a company-wide ITSM target picture
• Introduction of a uniform service structure across all business units

SLA and OLA management

• Building a standardized SLA framework
• Definition of service classes (Business Critical, Standard, Low Priority)
• Introduction of OLAs between internal teams
• Building meaningful SLA reporting
• Definition of KPI and service dashboards for business units

Service portfolio management

• Definition of service descriptions
• If needed, preparing possible cost and service billing

Ticketing & processes

• Incident management
• Uniform ticket categories
• Standardized prioritization
• Escalation matrix
• Automations
• Self-service optimization

Request fulfillment

• Service catalog across all business units
• Approval workflows

Problem management

• Introduction of root cause analysis
• Known error database
• Problem review process

Complete asset management concept

• Hardware lifecycle management
• Software lifecycle management
• Leasing lifecycle
• Mobile device lifecycle
• Monitor lifecycle
• Phone lifecycle

Processes

• Procurement
• Goods receipt
• Inventory
• Assignment
• Return
• Disposal
• Leasing return Goal: single source of truth for all assets

CMDB design

• Definition of all configuration items:
• Workplace
• Notebooks
• Monitors
• Mobile phones
• Printers

Infrastructure

• Servers
• Firewalls
• Switches
• WLAN
• Storage
• Backup systems

Cloud

• Azure resources
• Microsoft 365
• SaaS services

Relationships

• User ↔ Asset
• Asset ↔ Service
• Service ↔ Infrastructure
• Location ↔ Asset
• Goal: make all service dependencies visible

Software asset & license management

• License management concept
• License balancing
• Compliance reporting
• Microsoft license management
• Adobe license management
• SaaS management
• Contract management
• Renewal management

Interfaces & automation Existing systems

• Workday
• Joiner
• Mover
• Leaver

TESMA

• Leasing data
• Contract data

Matrix42

• Asset synchronization
• User synchronization

Active Directory / Entra ID

• User management

Microsoft 365

• License assignment
• Group management

Dormakaba

• Access processes

• Lifecycle services

Monitoring platforms

• PRTG
• Palo Alto
• Cisco

Reporting & KPI framework

• Definition of a management dashboard
• KPIs
• Ticket volume
• SLA fulfillment
• MTTR
• First resolution rate
• Asset accuracy
• License compliance
• Change success rate
• Service availability
• Degree of automation

Network redesign support

• Governance
• Support of the network redesign from an ITSM point of view
• Definition of affected services
• Change management structure
• Communication concept

CMDB integration

• Recording of all network components
• Service mapping
• Dependency analysis

Validation of documentation and knowledge base articles

• Network documentation
• Operations documentation
• Standard changes

Monitoring & event management

• Target picture
• Central monitoring concept
• Event management process
• Alerting strategy
• Escalation model

Systems

• Cisco

• Palo Alto

• Fortinet

• Rubrik

• Veeam

• Matrix42

• Azure

• Microsoft 365 Automation

• Ticket creation from monitoring

• Escalations

• Standard actions

Audit, compliance & information security

• ISO 27001 consulting
• TISAX consulting
• NIS2 preparation - consulting
• Audit-ready processes
• Documentation structure
• Evidence tracking in Matrix42

Roadmap

• 12-month roadmap
• Prioritization of all measures
• Quick wins
• Medium-term projects
• Long-term target picture
• Documentation

Oracle Project Management and Automation

As part of the project, the operation of an Oracle infrastructure was automated by developing and enhancing Puppet modules and migrating existing Bash scripts to a standardized configuration management solution.

The aim of the project was to standardize and automate administrative processes, improve the maintainability of the Oracle platform, and increase the efficiency and traceability of infrastructure management through the use of Infrastructure as Code.

• Analysis and migration of existing Bash shell scripts to a Puppet-based automation solution
• Development and enhancement of Puppet modules for Oracle environments
• Automation of installation, configuration and operational processes using Infrastructure as Code
• Standardization and optimization of configuration management for Oracle systems
• Creation and maintenance of technical and operational documentation
• Planning, coordination and professional support during project implementation
• Operation and automation of Oracle systems on x86-based Linux server platforms
• Testing and quality assurance of the developed Puppet modules
• Analysis and resolution of technical errors as part of the automation and migration
• Close coordination with specialist departments and infrastructure teams to implement automation requirements

Technologies used: Puppet 7/8, SLES 15, Oracle 19, Oracle Grid, SVN, Windows Server, Confluence, VS Code, Ruby, Bash, Pass

• Build and operate an end-to-end MLOps platform on Azure ML and Kubernetes (Kubeflow) for the automated deployment, monitoring, and scaling of forecasting models (including Temporal Fusion Transformer, Informer, Autoformer).
• Implement CI/CD pipelines in Azure DevOps for the full ML lifecycle – from resource provisioning (Terraform), data transformation (Hugging Face Datasets, Pandas, PyTorch, CUDA cluster) through training and evaluation to model registry and endpoint deployment.
• Integrate MLflow for experiment tracking, model versioning, performance monitoring, and automated registration in the Azure Model Registry.
• Develop and containerize PyTorch training jobs (Azure Notebook, Jupyter Notebooks) for price and time series forecasting (PFC models) with automatic rollout via Azure ML Endpoints and REST/gRPC interfaces, Docker containerization, secured with OAuth 2.0.
• Set up monitoring and alerting mechanisms (Prometheus, MLflow Metrics), log centralization, and cost monitoring.
• Automate infrastructure provisioning and model deployment using Terraform, Helm, and Azure CLI; connect to existing market data systems and event pipelines.
• Migrate existing workloads and databases (IONOS → Azure, MongoDB) with integration into central MLOps workflows and internal networks.
• Extend the platform with LLM-based tools (LangChain, LangServe) to integrate GPT-based analysis modules into existing Spring Boot services for market anomaly detection and automated reports.
• Analyze and architect a software solution to process large volumes of data efficiently (>3000 messages/sec.) (market data store).
• Spring Boot / Java 21 container development with RabbitMQ for distributing stock market data via MongoDB (Kubernetes) with fast storage of data in Redis RMaps, deduplication, forwarding messages to Read Model queues, and building Read Models for UI display in MongoDB.
• Integration of RESTHeart to create a REST API for MongoDB.
• Build an Angular frontend to simplify data queries and master data maintenance.
• Agentic coding with remote and local LLMs (Claude Sonnet, Ollama Qwen) and MCP servers.
• Develop Python scripts for transforming and cleaning incoming stock market data (Pandas, scikit-learn).

• Strategic consulting, technical consulting, interim management, and training
• Management consulting and development of application solutions through interdisciplinary solution approaches
• Employee and team development as well as innovation and communication management

• Development of a climate action plan with a decarbonization roadmap for a municipal administration, focusing on energy-efficient building renovation and energy supply.

Working as a QA Engineer within a regulated digital health environment, supporting structured test planning, test analysis, verification evidence and release readiness across mobile and web applications.

Creating, maintaining and executing manual and automated (MAESTRO, Katalon, Cypress) functional, regression and SIT test cases for iOS, Android and web platforms. Performing daily activities using Jira, Xray, Confluence, BrowserStack and staged test environments.

Supporting traceability between requirements, risks, test cases, defects and test results, helping ensure QA evidence is clear, auditable and suitable for regulated software delivery.

Collaborating with development, product, medical, regulatory and business stakeholders to clarify requirements, investigate defects, assess severity and priority, and reduce release risk.

Applying ISTQB, Agile and SAFe testing principles across mobile apps (as mobile medical devices), web platforms, system integration and regulated documentation.

Using AI products and open-source AI tools to support QA activities, including test case design, user story analysis, test data creation, process optimisation and regression coverage estimation.

Worked as an App Engineer as part of the IoT Control team in a React Native Stack.

• Implementing new Components based on the Tonies Design System.
• Improving, extending and maintaining Tonies Design System
• Adding new features like Volume and Playback Control of the Tonies
• Fixed connection issues via bluetooth and wifi
• Removing technical debt and polishing for an upcoming big software and hardware release
• Improving accessibility by optimizing screens and components for usage via screen readers.
• Wrote lots of automated tests to ensure app quality is always stellar.
• Weekly app releases in a high volume workload environment

Results & Impact:

• Improved app stability and connection reliability ahead of a major software and hardware release
• Raised overall app quality through a significantly broader automated test suite, catching regressions before they reached users
• Made the app usable with screen readers, improving accessibility for a wider audience
• Sustained a weekly release rhythm in a high-volume production environment without quality regressions

Technologies: react-native, expo, typescript, react-19, react-compiler, react-navigation, zustand, @tanstack/react-query, i18next, figma, app-store, play-store, sentry, bitrise, config-cat, poeditor

• Active sourcing
• Briefing meetings with hiring managers & departments
• Building and managing the applicant pool
• Writing and posting job advertisements
• Conducting interviews
• Managing the hiring process, from identifying staffing needs to successfully filling the position

• RTE/Agile Coach for the introduction of SAFe 6 (Scaled Agile Framework)
• Establishment and implementation of a LACE (Lean-Agile Center of Excellence) for several ARTs
• Use of the tools: Azure DevOps with SCALE, Loop, MS Whiteboard
• Building the ART with 7 teams
• Training Product Owners, e.g. through SAFe POPM training and LearnSnacks
• Conducting the initial PI Planning as a Kickoff Planning Event
• Introduction of a demand process

• Executed standard/complex test cases using ECU-test and Python, improving test throughput by 30%.
• Performed validation and execution of ECU test cases on HiL benches for ADAS to ensure functional quality before release.
• Worked closely with customers to align test activities with project requirements and provide regular validation updates.
• Coordinated with subcontractors to track defects, ensure timely issue resolution, and maintain test quality.
• Ensured testbench stability and maintenance before executing test plans, identifying and resolving issues proactively.
• Developed Python-based automation scripts for reporting and workflow automation.
• Managed test issues and documentation via Jira in coordination with QA and development teams.
• Used CANPE for measuring signals of CAN, FlexRay, Ethernet, and IP using Vector CAN tools.

• Specialized in designing and implementing robust, secure cloud solutions for critical client infrastructure.
• Expertise in Microsoft Intune environment with a strong focus on system hardening and comprehensive policy management.
• Architected NIST and ISO/IEC 27000 compliant Mobile Device Management (MDM) infrastructure tailored for an international government defense aerospace project.
• Performed an architectural role for an offline Microsoft Endpoint Configuration Manager (MECM) environment, ensuring NIST compliance while handling complex manufacturing infrastructure.

• Planned and carried out black-box adversarial testing of traffic-sign computer-vision pipelines; created a threat model and attack-surface analysis for safety-critical scenarios
• Built a programmable hardware proof of concept using a holographic POV fan and a repeatable test harness to run real-time experiments and gather evidence for vulnerability assessment
• Measured misclassification across lighting, distance, and angle, achieving up to 90% untargeted misclassification; delivered reproduction steps, PoCs, and prioritized mitigations, and documented limitations and residual risk

• Replacement of a Java application and the Oracle DB for loading the internal WerWasWo system using SSIS.
• Development of SSIS packages to load text files into the database (SQL Server)
• Development of a database project for deployment on various servers
• Creation of queries to monitor the loading runs
• Development of a PowerShell script to automate the deployment of the SSDT projects.
• Oracle, SQL Developer, Microsoft SQL Server 2022 on-premises, SQL Server Management Studio v21, Visual Studio 2022, SSIS, SSDT, PowerShell.