Hybrid Cloud Experts in Munich

Unified ITSM framework

• Definition of a company-wide ITSM target picture
• Introduction of a uniform service structure across all business units

SLA and OLA management

• Building a standardized SLA framework
• Definition of service classes (Business Critical, Standard, Low Priority)
• Introduction of OLAs between internal teams
• Building meaningful SLA reporting
• Definition of KPI and service dashboards for business units

Service portfolio management

• Definition of service descriptions
• If needed, preparing possible cost and service billing

Ticketing & processes

• Incident management
• Uniform ticket categories
• Standardized prioritization
• Escalation matrix
• Automations
• Self-service optimization

Request fulfillment

• Service catalog across all business units
• Approval workflows

Problem management

• Introduction of root cause analysis
• Known error database
• Problem review process

Complete asset management concept

• Hardware lifecycle management
• Software lifecycle management
• Leasing lifecycle
• Mobile device lifecycle
• Monitor lifecycle
• Phone lifecycle

Processes

• Procurement
• Goods receipt
• Inventory
• Assignment
• Return
• Disposal
• Leasing return Goal: single source of truth for all assets

CMDB design

• Definition of all configuration items:
• Workplace
• Notebooks
• Monitors
• Mobile phones
• Printers

Infrastructure

• Servers
• Firewalls
• Switches
• WLAN
• Storage
• Backup systems

Cloud

• Azure resources
• Microsoft 365
• SaaS services

Relationships

• User ↔ Asset
• Asset ↔ Service
• Service ↔ Infrastructure
• Location ↔ Asset
• Goal: make all service dependencies visible

Software asset & license management

• License management concept
• License balancing
• Compliance reporting
• Microsoft license management
• Adobe license management
• SaaS management
• Contract management
• Renewal management

Interfaces & automation Existing systems

• Workday
• Joiner
• Mover
• Leaver

TESMA

• Leasing data
• Contract data

Matrix42

• Asset synchronization
• User synchronization

Active Directory / Entra ID

• User management

Microsoft 365

• License assignment
• Group management

Dormakaba

• Access processes

• Lifecycle services

Monitoring platforms

• PRTG
• Palo Alto
• Cisco

Reporting & KPI framework

• Definition of a management dashboard
• KPIs
• Ticket volume
• SLA fulfillment
• MTTR
• First resolution rate
• Asset accuracy
• License compliance
• Change success rate
• Service availability
• Degree of automation

Network redesign support

• Governance
• Support of the network redesign from an ITSM point of view
• Definition of affected services
• Change management structure
• Communication concept

CMDB integration

• Recording of all network components
• Service mapping
• Dependency analysis

Validation of documentation and knowledge base articles

• Network documentation
• Operations documentation
• Standard changes

Monitoring & event management

• Target picture
• Central monitoring concept
• Event management process
• Alerting strategy
• Escalation model

Systems

• Cisco

• Palo Alto

• Fortinet

• Rubrik

• Veeam

• Matrix42

• Azure

• Microsoft 365 Automation

• Ticket creation from monitoring

• Escalations

• Standard actions

Audit, compliance & information security

• ISO 27001 consulting
• TISAX consulting
• NIS2 preparation - consulting
• Audit-ready processes
• Documentation structure
• Evidence tracking in Matrix42

Roadmap

• 12-month roadmap
• Prioritization of all measures
• Quick wins
• Medium-term projects
• Long-term target picture
• Documentation

In my role as Senior Cloud DevOps Architect for BP, an oil and gas company, I had the mission to migrate the Electric Vehicle Charging platform of the EV Division from on-premises and Azure to AWS cloud, resulting in a hybrid multi-cloud, multi-tenant SaaS solution.

Deployment with Kubernetes for the application layer meant provisioning Kubernetes clusters managed by EKS and AKS, with a focus on integrating them into a multi-tenant environment. This integration was achieved by using Kubernetes namespaces and access controls to ensure data isolation and privacy enforcement.

In the database layer, we chose an RDS instance with PostgreSQL to support the backend infrastructure of our applications. Tenants shared the same RDS instance, but each had a dedicated schema.

To ingest near real-time data from physical charge points (CPOs), as IoT devices, via the OCPI protocol, we ran into significant delays with batch processing. As a result, we built a real-time streaming data pipeline using Apache Kafka, while prioritizing an event-driven architecture.

Led collaboration across multiple internal teams, external vendors, cloud providers, and on-site partners to integrate over five systems into a unified solution.

Achievements:

• Successfully designed and implemented hybrid multi-cloud solutions, integrating multiple cloud platforms (AWS, Azure) with on-premises infrastructure, using Site-to-Site VPNs, Firewalls, and Load Balancing.
• Led the migration of on-premises infrastructure to multi-cloud, multi-tenant infrastructure, resulting in 30% faster processing times.
• Migrated workloads from VMware and Hyper-V environments to cloud-based VMs, leveraging cloud-native services to optimize performance, cost efficiency, and scalability.
• Designed a multi-tenant Kubernetes platform leveraging the Kubernetes ecosystem, using Karpenter for dynamic EC2 node provisioning, KEDA for event-driven pod autoscaling (e.g., Kafka message lag), and Rancher for centralized monitoring of multiple clusters (EKS, AKS, or on-prem K8s), replacing Microsoft-centric Azure Arc management service.
• Designed and implemented Python-based FastAPI microservices as part of the EV core-backend on AWS EKS application layer, powering data ingestion and customer analytics pipelines.
• Developed asynchronous, event-driven APIs (Python-FastAPI) for real-time integration with CPOs, supporting OCPI 2.3 and OICP protocols.
• Designed and implemented a secure, production-grade Azure Databricks platform using Terraform, ensuring scalability and cost efficiency.
• Migrated on-premises ERP to a hybrid Dynamics 365 architecture with ERP hosted locally and CRM running in Azure, integrated via Azure Arc.
• Automated CI/CD pipelines for Databricks notebooks and jobs using GitHub Actions & Databricks CLI, reducing deployment time. Reduced infrastructure provisioning time by 70% by automating cloud resource deployment with GitOps.
• Ensured compliance with internal audit and data governance standards (GDPR) through OAuth2/OIDC-based authentication and fine-grained role-based access controls.
• Developed a Zero Trust security model, enforcing least-privilege access and microsegmentation, enhancing security posture and compliance with GDPR and NIST.
• Built interactive analytics dashboards in Amazon QuickSight, integrating data from S3 and Redshift to deliver real-time business insights and visualizations with embedded access for multi-tenant users.
• Led cloud security assessments and full-lifecycle cybersecurity integration during M&A, covering AWS, Azure, IAM (Entra ID), and data protection, while aligning security posture with NIST, ISO 27001, and GDPR across hybrid and cloud-native environments.
• Reduced cloud costs by 64% for a client's dev environment by implementing automated start/stop schedules for EC2 and RDS instances via AWS CDK with EventBridge Scheduler or AWS Systems Manager.

Tech stack:

• Infrastructure as Code: Terraform, AWS CDK, Ansible.
• Containers: Kubernetes on EKS, AKS, Docker.
• Streaming Data Processing: Kafka to Confluent Cloud, after AWS MSK.
• Frontend: TypeScript, React, NextJS, Hooks, Styled Components.
• Backend: Python with FastAPI, also Node.js with NestJS.
• Database: Aurora on PostgreSQL with TypeORM, RDS on SQL Server, Azure Databricks full setup and administration, ETL Pipelines.
• CI/CD and GitOps: GitHub Actions, Azure DevOps, ArgoCD.
• Monitoring and Observability: Prometheus and Grafana.
• Virtualization: Hyper-V, VMware Cloud on AWS, Azure Migrate.
• ERP Systems: Odoo, Microsoft Dynamics 365 Business Central on Azure, integrated with Azure Arc.
• Networking: Site-to-Site VPNs, AWS Direct Connect, Azure ExpressRoute, Firewalls (AWS Network Firewall, Azure Firewall).
• Security: IAM, NIST Framework, Zero Trust Security, AWS WAF, AWS Shield, GuardDuty.

• Guided a large-scale agile transformation, improving team agility, DevOps adoption, and cloud readiness.
• Supported DevOps & CI/CD practices to optimize cloud deployment strategies and reduce time-to-market.
• Led agile coaching initiatives to enhance cross-functional collaboration between IT and business teams.
• designed agile governance structures to align executive leadership with cloud and digital transformation goals.
• Technologies & Frameworks: Agile (Scrum, SAFe), DevOps, Cloud Adoption, IT Governance, CI/CD, Change Management

• Ongoing independent executive practice for ERP/MES, digital manufacturing, IT/OT and program delivery in industrial and regulated environments.
  
  

• Lead transformation and recovery programs across Europe, the US and Asia across programs with total value exceeding EUR 180M. Focus areas include governance reset, multi-site execution, vendor control, ERP/MES target architecture, executive steering and transition to stable operations.
  
  

• Selected current and recent work:**
  
  

• PE-backed Industrial Carve-out, Europe | Transformation & Separation Advisor | February 2026 – Present Supporting carve-out preparation and execution with focus on separation logic, operating model, governance, TSA implications, IT/ERP dependencies and Day-1 readiness. Translating transaction perimeter into executable workstreams across business, IT, operations and finance, with clear decision cadence and risk transparency.
  
  

• Industrial Software & Automation, Europe | Industry Strategy & Value Proposition Advisory | Jul 2025 – Apr 2026 Shaped industry strategy, value proposition and executive positioning for focused industrial software and automation providers in adjacent but distinct markets, including warehouse automation, enterprise architecture, process intelligence and manufacturing transformation. Work included ICP clarity, use-case framing, GTM logic, customer value realization and the translation of ERP/MES, IT/OT and shopfloor reality into scalable, provider-specific market narratives.
  
  

• AI LegalTech Platform, Switzerland | Interim CTO | Sep 2024 – Jun 2025 Defined product, data and technology roadmap for an AI-enabled LegalTech platform under DACH regulatory constraints. Implemented RAG architecture and delivered MVP, pilot clients and partner setup for first revenues and investor readiness.
  
  

• Industrial Components, Switzerland | Manufacturing Transformation Program Lead | Jan 2023 – Dec 2024 Re-established governance and roadmap for an eight-year stalled MES replacement across multiple plants. Aligned ERP and Quality interfaces, restored delivery cadence and improved OEE by more than 15% in a CHF 550M business unit.
  
  

• Pharma & Chemicals, Ireland | GxP Manufacturing Systems Program Lead | May 2020 – Dec 2022 Took over a failing MES/DNC rollout in Covid-19 vaccine manufacturing under strict GxP constraints. Reset governance, validation and site support, restoring operational stability and Day-1 compliance.
  
  

• Premium Automotive, Italy | Paint Shop Digitalization Program Manager | Sep 2020 – Dec 2021 Stabilized a failed MES rollout that had reduced throughput to 8–9 cars per day versus 23 contracted. Increased output to 26–28 cars per day, securing continuity of a premium product line worth more than EUR 1B.
  
  

• Automotive Tier-1, Germany | Manufacturing Transformation Program Manager | Oct 2019 – Jun 2020 Modernized an unstable legacy MES blocking ERP integration and traceability. Defined target architecture, aligned vendors and plants, and enabled more than 20% OT operating cost reduction.

• Baseline compliance verification against MAS audit findings
• Building technical architecture concept for 30 technologies to build hardening standard artifacts
• Identifying and building automation possibilities for given technologies based on CIS
• Building the standard baseline configuration based on internal security standard
• Responsible for building Cloud Native Application Protection Platform (CNAPP) architecture artifacts based on Azure cloud platform
• Responsible for RFQ and RFP for different CNAPP solutions (Qualys Total Cloud, CrowdStrike, Azure Security Center)
• Supporting compliance verification and validation via automated scripts for a sample population of IT devices and instances
• Responsible for complete vulnerability management lifecycle using Nexpose, remediation, reporting and integration of results with Splunk, HPSM and Tableau
• Audit support for MAS

• Successfully led IT infrastructure projects with budgets up to €10M, including data center migrations and cloud transformations, improving operational efficiency by 30%.
• Managed project specifications, resources, and stakeholder alignment, delivering 95% of projects on time and within budget, ensuring seamless execution.
• Reduced project risks by 40% through proactive risk, cost, and claim management while maintaining 99.9% system uptime and effective C-level communication.
• Optimized team performance by 25% using agile methodologies like Scrum, enhancing service readiness and ensuring a 20% faster go-live for IT solutions.

• Analysis and assessment of government business processes with regard to migration capability
• Definition and preparation of the technical framework conditions in the new master data center
• Development and optimization of migration procedures and processes
• Transformation of existing solutions to new technical standards (technology refresh)
• Coordination of architecture and technical cross-cutting topics

• Business analysis and process optimization, including specifying business requirements and technical design
• Interface analysis (REST API, SOAP) and process optimization
• Process optimization with RPA, Power Automate, Microsoft Fabric, Power Automate Cloud, and Power BI
• Development of Power Apps for a point-of-sale platform using Power Automate and MS Fabric/Power BI to replace various tools
• Automation and replacement of manual maintenance of Excel spreadsheets and manual processes

• Setup and configuration of an M365 tenant on a hybrid basis
• SSO integration of the existing app infrastructure like Metamost, Huhu, etc.
• License consulting, Entra ID initial configuration, MFA, Conditional Access, Privileged Identity Management
• Intune: initial configuration, Windows 11 Autopilot, iPhone AES
• Takeover of the tenant and preparation of a security audit
• Rollout of iPhones with AES (formerly DEP) as COPE (Corporate Owned, Business Enabled)
• Connecting external customers with enhanced security through Conditional Access
• Consulting on cloud-first strategy and migration to a cloud-only business
• Connecting various apps via SSO/SCIM (e.g. Atlassian, Personio, Adobe)
• On-premises AD: security audit and project management for replacing the local AD (migration of file servers, Navision2016, user clients joined to Entra ID)
• Copilot rollout with connection to external data sources and configuration via Intune
• Support for TISAX and ISO27001 preparation
• Setup and hardening of Entra ID, switching MFA to phishing resistant via Conditional Access
• Intune management for Windows and Apple clients, web enrollment switch to AES, introduction of Autopilot, app management, integration of Microsoft Defender
• Building a device baseline for Windows (COBO) and iOS/Android (BYOD)
• Teams/SharePoint Online: access concepts and integration into Teams
• Maintenance and backup of Entra ID and Intune tenants (drift management)
• M365 backup with Veeam
• Extending Conditional Access policies, introduction of Privileged Identity Management with hardware tokens and an on-premises admin tier concept
• Revision of existing GPOs regarding structure, security, and compliance
• Security audit and hardening of on-premises Active Directory and cloud tenant, SAML VPN, PIM introduction
• Support for the HR department in introducing a booking portal and general system engineering administration & security
• Introduction of Conditional Access and passwordless MFA, platform SSO, Defender for macOS/iOS, macOS compliance with Intune, Code2 signature configuration

• IT infrastructure services
• IT services, networks, Exchange, Office 365 & 2016
• IT documentation
• Collaboration with external partner & managed provider
• Stakeholder management