ANT+ Experts in Austria

Datacenter audit and subsequent transformation program

• Initial situation: After a critical outage, the datacenter was seen as the cause. A classic audit was to be put out to tender.
• My diagnosis: The technical architecture was not the core problem. What really mattered were the incident, diagnosis, and restart processes, as well as missing transparency around costs and dependencies.
• Impact: The audit was handled pragmatically in-house. The results and budget basis became the foundation for a multi-year international transformation program. After that, I continued as the preferred candidate for a central transformation stream.

Technologies: Azure DevOps, Jira, Confluence, Office 365 (Teams, PowerPoint, Copilot, Excel, SharePoint, Forms, OneNote, PowerAutomate, Word), DataDog, Conceptboard, Python, AWS, Claude, Perplexity Methodology: Scrum

• Steering and supporting the organization in the rollout of Scrum and in the introduction of a SAFe-inspired, quarterly roadmap and portfolio planning at program level.
• Servant leadership for Scrum teams and managers to achieve quarterly goals and measurably increase value creation for internal and external customers.
• Design and expansion of efficient communication and collaboration structures between multiple development teams and key stakeholders in the organization.
• Facilitation and professional moderation of cross-functional workshops and management meetings to align on shared goals.
• Coaching leaders, Product Owners, and development teams on agile values, role understanding, and scaled ways of working (Scrum, SAFe, Business Agility).
• Removing structural obstacles at team and organization level through targeted impediment management and escalation processes.
• Enabling teams to work with greater self-organization, personal ownership, and end-to-end responsibility across value streams.
• Individual coaching of key people (Product Owners, Chapter Leads, Scrum Masters) to strengthen their impact in the transformation program.
• Organization-wide identification, planning, and implementation of process, structure, and tool improvements to sustainably increase efficiency, throughput, and value creation.
• Close support for Product Owners in stakeholder management, prioritization by business value, product strategy, roadmap planning, and effective collaboration with development teams.
• Introduction, governance, and scaling of Azure DevOps as the central project and product management tool, including coaching the organization on usage, reporting, and alignment at all levels.

Achievements:

• Clear increase in the visibility, transparency, and perceived value creation of the development teams within the overall organization.
• Noticeable improvement in communication between development, business, and other stakeholders.
• Optimization of work processes, workflow, and backlog structures, which reduced lead times, sharpened priorities, and sustainably increased team effectiveness.

• Organizational Change Management as part of a group-wide, supranational sales transformation, serving as the core of a broad restructuring of business-critical areas, with end-to-end control of the change process and long-term embedding and securing the future readiness of sales.
• Initiation and end-to-end steering of the sales transformation program, including in-depth analysis to identify, assess, and strategically involve all relevant stakeholders, making tactical use of their specific business interests and influence.
• Conducting advanced, detailed change impact analyses to predict the organizational effects of the transformation, deriving a tailored change strategy, and developing a change roadmap and a change story as the core narrative of the campaign.
• Designing and implementing an integrated communication and action plan to ensure maximum transparency, effectively manage unspoken expectations, and actively guide a change process that is clear and understandable for all stakeholders.
• Active management of all transformation phases, including the setup of robust monitoring mechanisms for continuous progress analysis and forecasting based on recommended and jointly defined KPIs.
• Establishing an agile analysis and adjustment cycle to continuously assess the effectiveness of implemented measures, identify challenges early, and fine-tune the change strategy in time.
• Conducting precise gap analyses to identify skill gaps in the sales team in the context of the new strategic direction, and deriving and developing targeted qualification measures (e.g. coaching, training).
• Comprehensive reduction of resistance to change by turning opposing stakeholder mindsets into proactive change-driving change ambassadors.
• Deep and sustainable realignment of sales structures and processes in full alignment with the company’s overall goals.
• Qualitative and quantitative improvement of sales efficiency and performance as a direct result of the implemented transformation initiatives and capability-building programs.

• Designed and built a next-generation NLP platform to accelerate sales-driven customer service through intelligent request analysis and routing, reducing average customer query response time by 30%.
• Architected a hybrid NLP system combining Large Language Models (LLMs) with traditional NLP pipelines for robust, explainable results.
• Developed request classification and routing mechanisms to accelerate customer support teams in handling customer queries faster and more accurately.
• Optimized LLM based data extraction and classification with context engineering.
• Integrated the platform into customer service processes, reducing response times and enhancing workforce efficiency.

Complete build of a B2B SaaS platform for recruitment agencies

• Multi-source job aggregation via ATS APIs
• AI-assisted career page scraping
• Rule-based and AI-assisted matching
• Credit-based monetization model with Stripe integration
• Live in production since July 2026

Tech stack

• NestJS
• React
• PostgreSQL
• pgvector
• Claude AI
• Prisma

SAP Business Data Cloud / Datasphere rollout

Technologies: SAP Datasphere | SAP BTP | SAP Analytics Cloud | ETL / ELT | Security & Governance

Tasks / Responsibilities:

• Designing and implementing data architectures in SAP Business Data Cloud / Datasphere
• Designing spaces, data products, and data flows for integrated data models
• Connecting SAP and non-SAP systems via SDI, ODP, APIs
• Integration with SAP Analytics Cloud for self-service analytics
• Building governance, security, and authorization concepts
• Creating architecture guidelines & performance optimization

Results / Achievements:

• Introduced a central data catalog & authorization concept
• Laid the foundation for self-service analytics

• Strategy: Embedded full time in a scaleup to identify the cross team problems blocking company growth, particularly delivery speed and customer satisfaction.
• Problem Discovery: Ran 50+ interviews with internal team members and functional leads, identified 100+ problems and pain points across the organisation, then ran 10 workshops with executives and stakeholders to group findings into themes and build a prioritisation framework.
• Solution: Redesigned the entire subscription management experience for customers and the internal workflows supporting it across 5 teams, reducing manual work by 80% and improving CSAT from 3.8 to 4.1.

Helping companies to streamline their CLM p ocesses and Transparency

• Support for the introduction of new digital exchange and communication structures as part of an organization-wide transformation project
• Conception, setup, and operational management of Viva Engage communities within the intranet as part of the rollout of new digital exchange and communication formats
• Planning and support of the pilot phase and the initial operational phase, including feedback and optimization loops
• Onboarding and enablement of employees and leaders in the use of new digital exchange formats
• Development of change management and activation measures to drive participation and adoption
• Moderation of discussions and creation of guidelines, FAQs, and netiquette
• Editorial and content strategy, including leadership communication
• Adaptation and implementation of central concepts and communication guidelines to organization-specific requirements
• Monitoring, reporting, and derivation of optimization measures
• Coordination with IT, data protection, communications, and business units

Provided expert consultancy services to a range of clients, supporting their compliance and security objectives across multiple domains. Key projects and responsibilities included:

• Lead consultant for successful ISO 27001 certification projects, including readiness assessments and audit support
• Conducted comprehensive risk reviews and gap analyses to identify and remediate compliance and security vulnerabilities
• Developed, and improved internal and external policies, guidelines, and procedures related to information security and data protection
• Delivered tailored training sessions to employees on security best practices and data protection obligations
• Negotiated and drafted compliance-related contractual clauses, including DPAs and security-related provisions.
• Designed consent management strategies and ensured effective technical implementation of cookie banners in compliance with regulatory requirements

Strategic & UX work at UXfocus

• UX consultant and teamlead with strong experience in UX management, UX strategy, UX methods and processes
• Moderation of customer and user workshops and team mentoring
• Led qualitative and quantitative user research activities and UX design activities
• Developed user and customer journeys, user flows, wireframes up to the development of click prototypes for clients such as Indeed and Varian – Siemens Healthineers, Tecan and Energie AG
• Worked on digital products like responsive and mobile applications and complex industrial products like console applications and dashboards
• Developed design systems and design libraries using Figma, Design Tokens, Storybook, etc.
• Facilitated workshops and usability evaluations (user testing and expert evaluation) providing deep insights for advancing product development
• Experience with UX tools (Figma, Sketch, Invision), Design Systems, Requirements Engineering (Confluence, Jira, IBM Doors, etc)

• Extraction, transformation, and cleansing of data from Microsoft Dynamics AX
• Creation of sales reports in Power BI
• Training employees in business intelligence
• Technologies: Power BI, SQL, SQL Server Integration Services (SSIS)

• Architected and deployed a highly available, multi-tenant Kubernetes platform on Google Kubernetes Engine (GKE) for business-critical microservices.
• Designed and implemented a comprehensive Infrastructure-as-Code strategy using Terraform for managing GKE clusters, networking (VPCs, Subnets), and IAM policies.
• Engineered optimized storage solutions for stateful workloads (MongoDB) using GKE PersistentVolumes, enhancing performance and data resiliency.
• Established a full-stack observability framework using Google Cloud Monitoring, Logging, Prometheus, and Grafana.

• AI automation roadmap for a D2C/B2B e-commerce company.
• Customer service bot with RAG over support tickets and product data, OCR pipeline for incoming invoices with writeback to Business Central, lead gen and posting automation.
• Deterministic n8n workflows with EU-hosted models.
• n8n, RAG / Mistral, Qwen/BGE embeddings / Business Central API, HubSpot, Shopify / Scaleway, S3 / Claude Code, OpenCode.