Jérémie Phoulchand - Senior Customer Success Technical Architect

Q: Where is Jérémie based?

Jérémie is based in London, United Kingdom .

Q: What languages does Jérémie speak?

Jérémie speaks the following languages: French (Native), English (Advanced), Japanese (Elementary) .

Q: How many years of experience does Jérémie have?

Jérémie has at least 17 years of experience. During this time, Jérémie has worked in at least 8 different roles and for 8 different companies . The average length of individual experience is 2 years and 2 months . Note that Jérémie may not have shared all experience and actually has more experience.

Q: What is Jérémie's latest experience?

Jérémie's most recent position is Senior Customer Success Technical Architect at Confluent .

Q: What companies has Jérémie worked for in recent years?

In recent years, Jérémie has worked for Confluent , AXA Banque , and Ayasdi AI .

Q: Which industries is Jérémie most experienced in?

Jérémie is most experienced in industries like Banking and Finance , Information Technology , and Insurance .

Q: Which business areas is Jérémie most experienced in?

Jérémie is most experienced in business areas like Information Technology , Customer Service , and Quality Assurance . Jérémie also has some experience in Project Management , Operations , and Business Intelligence .

Q: Which industries has Jérémie worked in recently?

Jérémie has recently worked in industries like Banking and Finance and Information Technology .

Q: Which business areas has Jérémie worked in recently?

Jérémie has recently worked in business areas like Information Technology , Customer Service , and Operations .

Recommended expert

London, United Kingdom

Check rate

Experience

Jan 2023 - Present

3 years 7 months

London, United Kingdom

Senior Customer Success Technical Architect

Confluent

Managed and grew a portfolio of 15+ strategic Financial Services accounts across North EMEA, driving deep adoption of Confluent Cloud and on-premise Confluent Platform
Delivered post-sales technical onboarding for enterprise clients, accelerating time-to-value on Kafka-based streaming architectures
Built and maintained trusted relationships with C-level stakeholders, CTOs, and senior engineering teams across banking and capital markets
Designed and delivered EKS + Karpenter proof-of-concept on AWS, significantly reducing compute costs through right-sizing and node autoscaling
Integrated OAuth2 authentication with Microsoft Entra ID (Azure AD) for enterprise Confluent Cloud deployments, improving security posture
Performed advanced on-premise Confluent Platform troubleshooting using CfK (Confluent for Kubernetes) and Ansible
Developed and delivered internal technical presentations on Spring Boot, Spring Kafka internals, and Confluent Cloud resource optimisation
Represented Confluent at industry events including Current, Data Streaming World Tour, and partner events across EMEA

Dec 2021 - Dec 2022

1 year 1 month

Paris, France

Major Incident Manager & DevSecOps Engineer

AXA Banque

Maintained and evolved CI/CD pipelines across OpenShift 4, Jenkins, GitHub, and GitLab for 20+ application teams
Led cloud migration of on-premise applications to AWS using Terraform IaC, reducing infrastructure provisioning time and operational overhead
Managed security remediation initiatives and cost-optimisation exercises across the platform
Coordinated major incident response, liaising with third-party vendors including Sailpoint and Valiantys
Performed application go-live deployments and provided production troubleshooting for critical banking systems

Mar 2021 - Oct 2021

8 months

London, United Kingdom

Senior Data Architect

Ayasdi AI

Designed and implemented Neo4j and Apache Kafka integration for AI-driven graph analytics platform

Feb 2019 - Mar 2021

2 years 2 months

London, United Kingdom

Customer Support Engineer (Level 3)

Neo4j

Acted as Level 3 (vendor) support engineer across EMEA and APAC, supporting enterprise customers on distributed graph database deployments
Served as Designated Engineer for high-profile accounts, managing complex infrastructure and performance escalations
Diagnosed and resolved Java performance issues using heap dumps and thread dumps; managed distributed systems using Raft consensus
Delivered customer onboardings and collaborated with kernel and driver engineering teams on product issues
Acted as subject-matter expert on Kerberos MIT, infrastructure topics, and Confluent Kafka integration

Nov 2017 - Feb 2019

1 year 4 months

London, United Kingdom

Technical Business Analyst / Team Lead

Talan

Led a 3-person contractor team delivering platform enhancements for a French Asset Manager
Managed vendor relationships with Bloomberg and FactSet; reported project status to C-level stakeholders
Upgraded C# platform to support migration from Northfield to Barra Risk Model

Aug 2014 - Nov 2017

3 years 4 months

London, United Kingdom

Senior Support Software Engineer

Guidewire Software

Certified in ClaimCenter 8.x Configuration and Integration; provided general insurance functional expertise
Reviewed code-related performance issues and delivered action plans aligned to SLAs
Mentored new hires and conducted in-person customer onboarding sessions

Jun 2010 - Nov 2017

7 years 6 months

France

Performance Tester / Integration Analyst

Alcyane

Performed hardware and software performance testing on Electronic Trading Systems for front-office and risk applications
Managed Oracle Fusion Middleware 11G upgrade; coordinated production deliveries across securities lending, Forex, and back-office operations

Jun 2008 - Jul 2009

1 year 2 months

France

Database Administrator & Application Support Analyst

CetSI

Managed BAU activities (backup, restore, tuning) for 1,000+ heterogeneous databases across Oracle, MSSQL, and MySQL
Improved application monitoring using Nagios and Cacti; developed stored procedures in PL/SQL

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Banking and Finance, Information Technology, and Insurance.

Banking and Finance

Information Technology

Insurance

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Information Technology, Customer Service, Quality Assurance, Project Management, Operations, and Business Intelligence.

Information Technology

Customer Service

Quality Assurance

Project Management

Operations

Business Intelligence

Summary

Senior Kafka and distributed systems engineer with 18 years of experience across financial services, fintech, and high-growth technology companies. Specialised in Confluent Platform, Confluent Cloud architecture, Kafka cluster operations, and cloud infrastructure on AWS, Azure, and GCP. Confluent Certified Apache Kafka Administrator and Developer. Proven track record delivering post-sales technical solutions for strategic financial services clients across EMEA, with deep expertise in Kafka Connect, Schema Registry, KSQL, Kubernetes (EKS, OpenShift, GKE), Terraform, and CI/CD automation.

Skills

Apache Kafka
Confluent Platform
Confluent Cloud
Kafka Connect
Schema Registry
Ksql / Ksqldb
Kubernetes (Eks/Gke/Ocp)
Terraform
Ansible
Aws (Ec2, Eks, Msk, S3)
Azure
Gcp
Ci/Cd (Jenkins/Gitlab)
Docker
Python
Java
Bash
Prometheus
Grafana
Neo4j
Elasticsearch
Oauth2
Entra Id

Languages

French

Native

English

Advanced

Japanese

Elementary

Education

Université Paris Nord Sorbonne (Paris XIII), Institute of Technology

DUT (HNC equivalent) · Computer Sciences – Software Engineering · Paris, France

Lycée

A-Levels · Science (Life and Earth Sciences option) · Argenteuil, France

Certifications & licenses

Confluent Certified Apache Kafka Administrator

Confluent Certified Apache Kafka Developer

Statistics

Experience

Total positions 8

Experience in Banking and Finance 13.5 y

Avg length 2 y 6 m

Longest experience 7 y 5 m

Global Experience

Countries worked in 2 (United Kingdom, France)

Primary country United Kingdom

Expertise

Recent roles Senior Customer Success Technical Architect, Major Incident Manager & DevSecOps Engineer, Senior Data Architect

Main industries Banking and Finance, Information Technology, Insurance

Main business areas Information Technology, Customer Service, Quality Assurance

Qualifications

Highest degree Bachelor

Certifications earned 2

Profile

Created

June 2026

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Frequently asked questions

Have questions? Find more information here.

Where is Jérémie based?

Jérémie is based in London, United Kingdom.

What languages does Jérémie speak?

Jérémie speaks the following languages: French (Native), English (Advanced), Japanese (Elementary).

How many years of experience does Jérémie have?

Jérémie has at least 17 years of experience. During this time, Jérémie has worked in at least 8 different roles and for 8 different companies. The average length of individual experience is 2 years and 2 months. Note that Jérémie may not have shared all experience and actually has more experience.

What roles would Jérémie be best suited for?

Based on recent experience, Jérémie would be well-suited for roles such as: Senior Customer Success Technical Architect, Major Incident Manager & DevSecOps Engineer, Senior Data Architect.

What is Jérémie's latest experience?

Jérémie's most recent position is Senior Customer Success Technical Architect at Confluent.

What companies has Jérémie worked for in recent years?

In recent years, Jérémie has worked for Confluent, AXA Banque, and Ayasdi AI.

Which industries is Jérémie most experienced in?

Jérémie is most experienced in industries like Banking and Finance, Information Technology, and Insurance.

Which business areas is Jérémie most experienced in?

Jérémie is most experienced in business areas like Information Technology, Customer Service, and Quality Assurance. Jérémie also has some experience in Project Management, Operations, and Business Intelligence.

Which industries has Jérémie worked in recently?

Jérémie has recently worked in industries like Banking and Finance and Information Technology.

Which business areas has Jérémie worked in recently?

Jérémie has recently worked in business areas like Information Technology, Customer Service, and Operations.

What is Jérémie's education?

Jérémie holds a Bachelor in Computer Sciences – Software Engineering from Université Paris Nord Sorbonne (Paris XIII), Institute of Technology.

Does Jérémie have any certificates?

Jérémie has 2 certificates. These include: Confluent Certified Apache Kafka Administrator and Confluent Certified Apache Kafka Developer.

What is the availability of Jérémie?

Jérémie will be available from August 2026.

What is the rate of Jérémie?

Jérémie's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.