Ben Gouider - AI Intern

Q: Where is Ben based?

Ben is based in Wittlich, Germany .

Q: What languages does Ben speak?

Ben speaks the following languages: Arabic (Native), French (Native), German (Advanced), English (Advanced) .

Q: How many years of experience does Ben have?

Ben has at least 3 years of experience. During this time, Ben has worked in at least 6 different roles and for 2 different companies . The average length of individual experience is 1 year and 6 months . Note that Ben may not have shared all experience and actually has more experience.

Q: What is Ben's latest experience?

Ben's most recent position is AI Intern at Fulltastic .

Q: What companies has Ben worked for in recent years?

In recent years, Ben has worked for Fulltastic and TRANSCOM .

Q: Which industries is Ben most experienced in?

Ben is most experienced in industries like Professional Services , Information Technology , and Media and Entertainment .

Q: Which business areas is Ben most experienced in?

Ben is most experienced in business areas like Customer Service , Product Development , and Information Technology . Ben also has some experience in Research and Development .

Q: What is Ben's education?

Ben holds a Master in Robotics and Artificial Intelligence from The National Higher Engineering School of Tunis and a Bachelor in Mechanical Design and Manufacturing from ISET Nabeul .

Q: What is the availability of Ben?

Ben is immediately available full-time for suitable projects.

Recommended expert

Wittlich, Germany

Experience

Feb 2025 - Jul 2025

6 months

AI Intern

Fulltastic

Designed a Flask-based AI support assistant integrating OpenAI and WHMCS to automate troubleshooting, ticket creation, and escalation.
Implemented robust intent detection using zero-shot classification and semantic similarity with keyword fallbacks for reliability.
Built a priority classifier (TF-IDF + Logistic Regression) with background retraining and persisted artifacts for adaptive triage.
Engineered resilient WHMCS API client with content-type detection, graceful error handling, and mock fallbacks to ensure uptime.
Developed RESTful APIs and a Jinja2 UI, and automated ticket enrichment from conversation context to improve agent efficiency.
Established data capture using SQLite for tickets, feedback, and QA and implemented a feedback loop to enable continuous improvement.

Nov 2024 - Jan 2025

3 months

AI-Equipped Security System Project

Designed an AI-equipped security system for full intelligent home control.
Automated door access control using outdoor cameras to grant automatic access to pre-registered owners and frequent visitors.
Implemented IoT-based control of lighting, showers, and other home systems.
Programming language: Python.

Sep 2024 - Oct 2024

2 months

Music Classification Project Using NLP

Developed a music classification project using natural language processing techniques.
Programming language: Python.

Mar 2024 - May 2024

3 months

Autonomous Robot

Developed FPGA-based system with integrated navigation sensors and algorithms for path planning and obstacle avoidance.
Enabled the robot to continuously control and manage the house, such as turning lights on and off as needed and entertaining pets.
Programming language: VHDL.

Oct 2023 - Dec 2023

3 months

Robot Project for a Pet Companion with AI

The robot monitors and cares for the pet while the owners are outside.
It feeds the pet when it detects hunger.
It allows the owner to issue voice commands via their smartphone, which are heard through the robot's speakers.
Chip: ESP32.
Programming language: Arduino.

Apr 2022 - Feb 2024

1 year 11 months

Team Leader

TRANSCOM

Led and coached the team to provide the best customer service experience.

Industry Experience

See where this freelancer has spent most of their professional time.

Experienced in Professional Services and Information Technology.

Professional Services

Information Technology

Business Area Experience

See which departments and functions this freelancer has contributed to most.

Experienced in Customer Service, Information Technology, Product Development, and Research and Development.

Customer Service

Information Technology

Product Development

Research and Development

Summary

Innovative Robotics and AI Engineer with solid foundation in designing, developing, and deploying intelligent systems that connect hardware and software. Skilled in AI, machine learning, computer vision, control systems, robotic perception, developing autonomous robots and IoT systems, with hands-on experience in AI (CRM/ERP automation), autonomous robots and embedded platforms (FPGA, Arduino, ESP32). Adept at programming in Python, C++, and VHDL, with expertise in deep learning frameworks (TensorFlow, PyTorch, Hugging Face) and robotics frameworks (ROS). Strong leadership and communication skills gained through team management. Passionate about AI innovation, advancing automation and robotics that drive meaningful impact across industries.

Skills

Programming Languages: Python, C++, Sql, Vhdl
Frameworks: Tensorflow, Pytorch
Software: Solidworks, Topsolid, Matlab, Autocad, Catia, Ros, Arduino, Ide, Mbd
Electronic Boards: Arduino, Fpga, Dsp, Esp32

Languages

Arabic

Native

French

Native

German

Advanced

English

Advanced

Education

Sep 2023 - Jul 2025

The National Higher Engineering School of Tunis

Master degree in Robotics and Artificial Intelligence · Robotics and Artificial Intelligence · Tunis, Tunisia

Sep 2018 - Jul 2021

ISET Nabeul

Bachelor degree in Mechanical Design and Manufacturing · Mechanical Design and Manufacturing · Nabeul‎, Tunisia

Sep 2014 - Jul 2018

Grombalia Secondary School

Scientific high school diploma · Grombalia, Tunisia

Statistics

Experience

Total positions 6

Experience in Professional Services 2 y

Avg length 6 m

Longest experience 1 y 10 m

Expertise

Recent roles AI Intern, AI-Equipped Security System Project, Music Classification Project Using NLP

Main industries Professional Services, Information Technology

Main business areas Customer Service, Information Technology, Product Development

Qualifications

Highest degree Master

Profile

Created

December 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Ben based?

Ben is based in Wittlich, Germany.

What languages does Ben speak?

Ben speaks the following languages: Arabic (Native), French (Native), German (Advanced), English (Advanced).

How many years of experience does Ben have?

Ben has at least 3 years of experience. During this time, Ben has worked in at least 6 different roles and for 2 different companies. The average length of individual experience is 1 year and 6 months. Note that Ben may not have shared all experience and actually has more experience.

What roles would Ben be best suited for?

Based on recent experience, Ben would be well-suited for roles such as: AI Intern, AI-Equipped Security System Project, Music Classification Project Using NLP.

What is Ben's latest experience?

Ben's most recent position is AI Intern at Fulltastic.

What companies has Ben worked for in recent years?

In recent years, Ben has worked for Fulltastic and TRANSCOM.

Which industries is Ben most experienced in?

Ben is most experienced in industries like Professional Services, Information Technology, and Media and Entertainment.

Which business areas is Ben most experienced in?

Ben is most experienced in business areas like Customer Service, Product Development, and Information Technology. Ben also has some experience in Research and Development.

What is Ben's education?

Ben holds a Master in Robotics and Artificial Intelligence from The National Higher Engineering School of Tunis and a Bachelor in Mechanical Design and Manufacturing from ISET Nabeul.