Recommended expert
Fatima Omari-Quality & Customer Service Associate
Check rate
Experience
Oct 2025 - Present
9 monthsTetouan, Morocco
Quality & Customer Service Associate
MYOPLA
Position Summary
Quality & Customer Service Associate at MYOPLA
Industries
Manufacturing
Business Areas
Customer Service
Quality Assurance
- Handled customer complaints in compliance with internal quality procedures.
- Identified recurring issues and reported non-conformities.
- Contributed to process improvements to enhance stakeholder satisfaction.
- Supported the optimization of after-sales services (SAV).
Jul 2025 - Oct 2025
4 monthsCasablanca, Morocco
SOLO Internship – Quality Management / HSE
ThermoOptim Certinormes
Position Summary
SOLO Internship – Quality Management / HSE at ThermoOptim Certinormes
Industries
Professional Services
Business Areas
Quality Assurance
Sustainability Management
- Assisted hosts in implementing the criteria of the Green Key environmental label.
- Participated in HSE consultations with various companies to assess legal compliance and improve QHSE performance.
- Supported the preparation and updating of technical documentation.
Jan 2025 - Jul 2025
7 monthsTangier, Morocco
Electronics Quality Control
BAOMAC ELECTRONIC MOROCCO
Position Summary
Electronics Quality Control at BAOMAC ELECTRONIC MOROCCO
Industries
Manufacturing
Business Areas
Quality Assurance
- Performed IQC (Incoming Quality Control) inspections on electronic components in accordance with quality requirements.
- Monitored and conducted PQC (Process Quality Control) checks during production.
- Executed OQC (Outgoing Quality Control) final inspections before product shipment.
- Prepared and updated quality reports (IQC, PQC, OQC).
- Detected, analyzed, and reported product deviations.
Feb 2024 - Oct 2024
9 monthsTangier, Morocco
Academic Internship
CONEDMAR
Position Summary
Academic Internship at CONEDMAR
Business Areas
Quality Assurance
- Assisted in the implementation of the Occupational Health and Safety Management System (OHSMS) in accordance with ISO 45001:2018.
- Analyzed the organizational context and identified relevant stakeholders.
- Conducted hazard identification, assessed occupational risks, and defined preventive measures.
- Prepared a health and safety risk overview (SST risk matrix).
- Performed analysis of legal compliance in occupational health and safety.
- Developed and updated OHS documentation (procedures, instructions, personal records).
- Participated in internal health and safety audits in line with ISO 45001.
Nov 2023 - Jan 2024
3 monthsTangier, Morocco
Team Internship as part of a dual study program
National School of Applied Sciences Tangier
Position Summary
Team Internship as part of a dual study program at National School of Applied Sciences Tangier
Industries
Education
Business Areas
Sustainability Management
- Conducted the school’s CO₂ footprint assessment.
- Developed the Sustainability Charter.
Jul 2023 - Sep 2023
3 monthsTangier, Morocco
Final Internship
House for Sustainable Development
Position Summary
Final Internship at House for Sustainable Development
Industries
Education
Energy
Information Technology
Business Areas
Information Technology
Product Development
- Contributed to the development of e-learning modules to improve energy efficiency on the MDD SaaS platform.
- Assisted in integrating energy efficiency learning content into the MDD SaaS platform.
Apr 2023 - Jun 2023
3 monthsTangier, Morocco
Team Internship as part of a Dual Study Program
House for Sustainable Development
Position Summary
Team Internship as part of a Dual Study Program at House for Sustainable Development
Industries
Energy
Business Areas
Operations
Sustainability Management
- Monitored and managed Smart Space systems, including Smart-Flower (solar energy), WindBush (wind and solar energy), and Canadian borehole geothermal systems.
- Oversaw and controlled WindBush battery storage, tracking parameters such as daily energy production and Smart-Flower module temperature.
Oct 2020 - Jun 2021
9 monthsOujda, Morocco
Supervised Personal Initiative Projects (TIPE)
CPGE, Oujda
Position Summary
Supervised Personal Initiative Projects (TIPE) at CPGE, Oujda
Industries
Energy
Business Areas
Research and Development
- Studies and research on wind energy.
Industry Experience
See where this freelancer has spent most of their professional time.
Experienced in Manufacturing, Energy, Professional Services, and Education.
Manufacturing
Energy
Professional Services
Education
Business Area Experience
See which departments and functions this freelancer has contributed to most.
Experienced in Quality Assurance, Customer Service, Sustainability Management, and Research and Development.
Quality Assurance
Customer Service
Sustainability Management
Research and Development
Skills
- Strong And Proven Knowledge Of Iso 45001, Iso 14001, And Iso 9001 Standards.
- Quality Tools: Qrcq, 8d Methodology, Ishikawa (Fishbone) Diagram, 5-Why Method, And 5s.
- Green Key Environmental Label.
- Specialized Knowledge In Energy Efficiency And Sustainable Development.
- Quality- And Customer-Oriented Mindset.
- Process Awareness And Compliance.
- Hands-On Experience With Statistical Analysis.
- Project Management.
Soft Skills
- Teamwork
- Strong Analytical Skills
- Adaptability / Flexibility
- Active Listening And Diplomacy
- Organizational Skills
Software Skills
- Minitab/R
- Simsol
- Thermooptim
- Binayate
Office Software
- Microsoft Office
Languages
Arabic
NativeFrench
AdvancedEnglish
IntermediateGerman
ElementarySpanish
ElementaryEducation
Oct 2021 - Jun 2024
National School of Applied Sciences Tangier
State-certified Engineer, Energy Efficiency and Industrial Environmental Management · Energy Efficiency and Industrial Environmental Management · Tangier, Morocco
Oct 2019 - Jun 2021
Lycée Omar Ibn Abdelaziz
Preparatory classes for elite engineering schools (CPGE) · Oujda, Morocco
Oct 2018 - Jun 2019
Ibn Al-Haitam, Scientific High School
High School Diploma, Natural Sciences and Technology, focus on Mechanics · Natural Sciences and Technology · Fes, Morocco
Certifications & licenses
NEBOSH International Education & Qualifications General Certificate In Occupational Health And Safety (IGC)
Green Key Environmental Label
State-Certified QHSE Engineer
Statistics
Experience
Total positions 8
Experience in Manufacturing 1 y
Avg length 5 m
Longest experience 8 m
Global Experience
Countries worked in 1 (Morocco)
Primary country Morocco
Expertise
Recent roles Quality & Customer Service Associate, SOLO Internship – Quality Management / HSE, Electronics Quality Control
Main industries Manufacturing, Energy, Professional Services
Main business areas Quality Assurance, Customer Service, Sustainability Management
Qualifications
Highest degree Master
Certifications earned 3
Profile
Created
Frequently asked questions
Have questions? Find more information here.
Fatima speaks the following languages: Arabic (Native), French (Advanced), English (Intermediate), German (Elementary), Spanish (Elementary).
Fatima has at least 3 years of experience. During this time, Fatima has worked in at least 8 different roles and for 7 different companies. The average length of individual experience is 5 months. Note that Fatima may not have shared all experience and actually has more experience.
Based on recent experience, Fatima would be well-suited for roles such as: Quality & Customer Service Associate, SOLO Internship – Quality Management / HSE, Electronics Quality Control.
Fatima's most recent position is Quality & Customer Service Associate at MYOPLA.
In recent years, Fatima has worked for MYOPLA, ThermoOptim Certinormes, BAOMAC ELECTRONIC MOROCCO, CONEDMAR, and National School of Applied Sciences Tangier.
Fatima is most experienced in industries like Manufacturing, Energy, and Education. Fatima also has some experience in Professional Services and Information Technology.
Fatima is most experienced in business areas like Quality Assurance, Customer Service, and Research and Development. Fatima also has some experience in Sustainability Management, Information Technology, and Product Development.
Fatima holds a Master in Energy Efficiency and Industrial Environmental Management from National School of Applied Sciences Tangier and a Bachelor in Preparatory classes for elite engineering schools (CPGE) from Lycée Omar Ibn Abdelaziz.
Fatima has 3 certificates. These include: NEBOSH International Education & Qualifications General Certificate In Occupational Health And Safety (IGC), Green Key Environmental Label, and State-Certified QHSE Engineer.
Fatima is immediately available full-time for suitable projects.
Fatima's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.
To hire Fatima, click the Meet button on the profile to request a meeting and discuss your project needs.
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